StacksocialReviews 764

Super happy with the assistance I've received from this company. I ended up getting the wrong color case delivered (no biggie but I really liked the original blue color I purchased lol) so I reached out to see if an exchange was possible. If not (or if I kinda had to jump through hoops for it) then it would be fine. They let me know that I could keep the one I already had and was quick to ship out the correct one. Zach was friendly and prompt and didn't make me feel like I was a bother. Again, super happy with my experience.

Thanks to the StackSocial Team Support (Louise Rain) to help me to resolve an incident involving 3 different providers (Mashable, StackSkills & Ecowebhosting)

Great Service

I ordered a smartphone optical zoom lens from Pocketnow and it arrived defective and in the wrong color. I contacted support and after attempting to contact the vendor they issued me full credit, even though the sale was final. I would give 5 stars for the support, but their vendor screening needs improvement.

Somehow I mistakenly opened two accounts with different email addresses. An issue with my cell phone required a hard reset and I lost access to the VPN Unlimited software I had purchased through StackCommerce. I tried to regain access to the software to re-install it, but was denied access. Not knowing that I had created the two separate accounts, I was unwittingly trying to access using the incorrect account. I contacted Customer Service and received a response informing me of the problem (two accounts/emails) and given instruction on how to proceed. I was also offered resolution of the two accounts by offering to merge them together. I accepted and again, within a short time, received notification that the action had been completed and confirmed.

I feel these guys went above and beyond what many companies would not bother with, giving quick identification of the issue and resolution of it without having to figure it out myself or actually do anything to get it corrected.

Thanks StackCommerce for your excellent service! You set a standard which few others have attained and which many others should emulate.

Based on my experience I feel that Stacksocial does not screen its vendors carefully enough, nor offers any kind of protection should you get ripped off by them! I did not receive the products i ordered, and all Stacksocial has offered me are emails saying the "vendor has been non-responsive" and that they would update me as they hear back. I am glad I used a credit card and am only waiting for the grace period I must allow before I can dispute the order. I have sent Stacksocial THREE requests to resolve the issue (either my money back or the products I ordered) and to date, have not gotten either.

Update; it is now over a month since the item was supposed to have been delivered. Customer Service has even sent me a tracking number saying it's on its way. Tracking says "label created" but it was never picked up. Another agent emailed me last week saying she still has not heard from the vendor. I have long since disputed the charges on my credit card.