On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!
Stackry Reviews Summary
The company has garnered a generally positive reputation for its efficient package consolidation and swift processing, with many customers appreciating the streamlined experience and responsiveness of support when issues arise. However, concerns persist regarding service delays, particularly in shipping updates and communication, which have frustrated some users. Additionally, the cost of services is frequently highlighted as a significant drawback. Overall, while the company shows commitment to customer satisfaction and improving its processes, enhancing communication and addressing pricing concerns could further bolster its reputation.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I'm a first time customer, and it was very easy to use your service. When I had questions, your Customer Service Reps were quick to answer my call and they were very helpful. Thanks!
From the 'warehouse' prespective - as usual I ordered a product, which I've ordered 3 times before with them and never had any issues. This time they said it's 'prohibited item' and they won't be able to ship it to me. I asked what's the issue exactly and why I got it delivered 3 times in the past. Maya R. Said "It was a mistake". Really?! 3 times mistake? Then she said she will contact her manager and in the upcoming 2-3 hours she will get back to me via e-mail. (Shipping was already paid and nothing was actually happening unless I contact them.) Yea, you guessed it, no one ever emailed me. So days after this I decided to go back to them because my order is urgent to come. I emailed them - no response for 2 days. Went to the Live Chat once again and it was a complete joke.
A representative named 'Teresa Phillips' is their customer support manager and her behaviour is just insane! She doesn't know how to properly speak to a customer and she is a 'manager' and when I asked to speak with someone on the upper levels because I wanted to complain she said 'I am the manager'.
Won't be using them again for sure!
My first time using it so I believe it a good trial
Good service but the shipping prices are expensive
Things are taking longer and shipping is costing more, I hope that you revert back to old. Pricing where this were more convenient
تكلفة الشحن مرة كثيرة. م فيه فرق عن أمازون!
جيد جدا
لم اتمكن من اضافة هذا الطرد ضمن طرد اخر تم انهاء اجراءات الشحن والفرق يومين على ذلك
Thanks
Thanks
No way to select another service, Its the best experience in the webs.
My go to site for all shipping and forwading. The rates for old customers like myself should be a bit cheaper so customer feels taken care of and rewarded for consistently using the service.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members