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Shop any U.S. retailer and ship worldwide! Stackry is the world's most trusted package forwarder, with over 100,000 customers worldwide. Signup for a free U.S. based address at Stackry's secure warehouse and pay no membership fees. Simply use your Stackry address as the shipping destination at checkout for any U.S. retail store. Pay no U.S. sales tax, a savings of up to 7.25%, when you ship to Stackry. Get up to 45 days of free storage and save BIG when you use our consolidation service. Ship multiple packages to Stackry and we consolidate into one smaller, cost effective shipment. The Stackry support team is the best in the business and is available via chat, email and phone to guide you through the process. Sign up for free today and unlock access to any U.S. retailer!


stackry.com
Nashua, NH, United States
+38
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Stackry Reviews Summary

The company has garnered a generally positive reputation for its efficient package consolidation and swift processing, with many customers appreciating the streamlined experience and responsiveness of support when issues arise. However, concerns persist regarding service delays, particularly in shipping updates and communication, which have frustrated some users. Additionally, the cost of services is frequently highlighted as a significant drawback. Overall, while the company shows commitment to customer satisfaction and improving its processes, enhancing communication and addressing pricing concerns could further bolster its reputation.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 3 days

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GB
1 review
0 helpful votes
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I have used Stackry twice before and have always found...
January 10, 2022
Updated review

I have used Stackry twice before and have always found the process very easy with excellent communication every step of the way and help available if needed.

Date of experience: January 10, 2022

Simple to set up account, guided through process
March 8, 2021
Previous review

Simple to set up account, guided through process. Alerted when items were received. Very pleased with service so far and intend to use again for future uk shipping

Date of experience: March 8, 2021
GB
1 review
0 helpful votes
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Would love to know how 1) eBay can send the same item...
February 9, 2022
Updated review

Would love to know how 1) eBay can send the same item without a hazmat surcharche, 2) how you guys can't remove the battery when it is easily removeable

Date of experience: January 10, 2022

Lazy, untruthful price-gougers - AVOID!
March 23, 2021
Previous review

I had to pay way over the odds for delivery of a keyboard with 2 AAA batteries which they were adamant fell into hazmat category (this despite the US regulations allowing it and eBay only charging ~$15 for the delivery of the same keyboard. I asked for the batteries to be removed, as they offered to do so and I was then told "We are very sorry. Unfortunately the batteries are not removable". When it arrived I found that it was extremely easy to remove the batteries (I had already send them a YouTube clip showing how, despite it being ridiculously obvious). I suppose they get a nice % for excessive delivery costs. My advice is to avoid at all costs, I really despise being lied to and overcharged

Date of experience: March 23, 2021
Kuwait
1 review
0 helpful votes
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قيمة رسوم الشحن عالية بالمقارنة مع شركات اخرى

Date of experience: January 9, 2022
Eias D. Stackry Rep
over a year old

السلام عليكم,
شكرا لك على هذا التعليق,
ان تكلفة الشحن يتم حسابها بناء على أبعاد ووزن الشحنة, حيثث يتم حساب الوزن الحجمي للشحنة ومن ثم مقارنته مع الوزن الحقيقي ( الوزن الحجمي يتم حسابه من خلال ضرب ابعاد الشحنة مع بعضها ومن ثم تقسيمها على معامل الشحن 166)
ويتم حساب تكلفة الشحن بناء على القيمة الاكبر, لان هذه الطريقة هي التي يتم محاسبتنا بها من قبل شراكائنا في شركات الشحن
ونحن نحاول ابقاء اسعارنا اقل مايمكن يما يتناسب مع نوعية الخدمة التي نقدمها,

شكرا لك

Austria
1 review
0 helpful votes
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So far the process was very good and also was the custumers support service via mail, very fast and the website itself helped me a lot with its instruction windows that poped up, very helpful the first time.

Date of experience: January 9, 2022
New York
1 review
0 helpful votes
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My only complaint is that your website says you use...
February 8, 2022
Updated review

My only complaint is that your website says you use DHL as a courier option but when I checkout it doesn"t give me DHL as an option and they're my prefered choice.

Date of experience: January 9, 2022

Your site shows it uses DHL as a shipping option but...
January 7, 2022
Previous review

Your site shows it uses DHL as a shipping option but DHL was not available as an option during checkout. Also there was no additional information section for any special instructions like 'please send with invoice for Customs purposes." Also why is the USPS option so high for just shippung from USA to Bermuda?

Date of experience: December 7, 2021
Estonia
1 review
0 helpful votes
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The most affordable shipping method has disappeared
February 8, 2022
Updated review

The most affordable shipping method has disappeared.
Maybe because of covid, maybe something else - anyway, now I had to pay so much that I must find an alternative for the future :(

( but the site, usability - all that is great)

Date of experience: January 9, 2022

Price surprised a bit
January 7, 2021
Previous review

Price surprised a bit.
Didnt see the repackage option either ( fair enough it was advertised off site)

Date of experience: December 8, 2020
Ghana
1 review
0 helpful votes
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This payment is terrible!
February 7, 2022

This payment is terrible! I made a payment with PayPal and after confirming my email you guys said the PayPal country match my destination country. I canceled the payment nd still haven't received my refund. Please fix this!

Date of experience: January 8, 2022
Norway
1 review
0 helpful votes
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Cost double what i usually pay
January 7, 2022

Cost double what i usually pay. Only use you becase they do not send this perticular item abroad themselves. So a nessesary evil

Date of experience: January 7, 2022
Saudi Arabia
1 review
0 helpful votes
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The website is user friendly, it was easy and smooth process so far. With guaranteed saving due to consildating my 7 packages in one box

Date of experience: January 7, 2022
Saudi Arabia
1 review
0 helpful votes
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Fast and unique positive communication with reasonable prices

Date of experience: January 7, 2022
South Africa
1 review
0 helpful votes
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Stackry is great, very easy to navigate from your phone and notifies you immediately when your package has arrived. Like that I can order anything from America and it gets delivered to me in South Africa.

Date of experience: January 6, 2022
GB
1 review
0 helpful votes
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First time I have used this service
January 6, 2022

First time I have used this service. So far so good.

Date of experience: January 6, 2022
Saudi Arabia
1 review
0 helpful votes
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شكرا لكم كنت على قدر الثناء المعروف عنكم

Date of experience: January 6, 2022
Saudi Arabia
1 review
0 helpful votes
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Thank you and I hope the prices will be cheaper in the future

Date of experience: January 5, 2022
Norway
1 review
0 helpful votes
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I love using Stackry!
January 5, 2022

I love using Stackry! It is easy and convenient to use, and the process is very smooth. All of the items I wanted to ship to my home country have been received, which I am grateful for as I cannot get all the stuff in my country. I only wished it was cheaper to ship it all, but I guess that's the cost...

Date of experience: January 5, 2022
Saudi Arabia
1 review
0 helpful votes
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كانت أول تجربة معكم سيئة جدا ،
السبب/ عدم إرسال شحنتي كاملة ، و هي مجرد كشافات من أولايت

Date of experience: January 5, 2022
Eias D. Stackry Rep
over a year old

السلام عليكم,

نعتذر عن هذا الازعاج,

هذه الكشافات أخي الكريم تستخدم مع الاسلحة وهذه يتم اعتبارها من اكسسورات الاسلحة والتي تعتبر من الشحنات المحظور شحنها,
https://www.stackry.com/en/prohibited-items
يمكنك الاطلاع على الأغراض التي لا يمكننا القيام بشحنها من خلال الرابط,

شكر الك,

GB
1 review
0 helpful votes
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Very reliable, great communication
January 4, 2022
Updated review

Very reliable, great communication. Shipped to the UK

Date of experience: January 4, 2022

Shipping from the US to the UK
September 20, 2021
Previous review

Excellent service, great communication and speed. Would use again.

Date of experience: September 20, 2021
Brazil
1 review
0 helpful votes
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Acording to Stackry, car shocks and dampers are hazardous materials and they need an extra fee
($8 hazardous manipulation fee) to handle it.
I didn't know car dampers\shocks were dangerous items (and I don't think it is), maybe there is plutonium or cesium 137 inside shocks.
So never use Stacky to ship your shocks.

Date of experience: January 4, 2022
Spain
1 review
0 helpful votes
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A lot of unexpected charges
February 3, 2022
Updated review

A lot of unexpected charges. You advertise your services as saving the customer money, but in the end, with the shipping and the surcharges for every little thing, I don't think it's worth it.

Date of experience: January 4, 2022

Good experience; filling out customs information was...
July 15, 2021
Previous review

Good experience; filling out customs information was a hassle.

Date of experience: July 15, 2021
Australia
1 review
0 helpful votes
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Enjoying it
January 4, 2022
Updated review

Enjoying it. Zen is a great asset to your business.

Date of experience: January 4, 2022

Zen Jabali is an asset to your business
June 30, 2020
Previous review

Zen Jabali is an asset to your business.

Date of experience: June 30, 2020