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From the business
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Stacees Reviews Summary
The company enjoys a generally positive reputation for its high-quality dresses and custom sizing options, with many customers expressing satisfaction with the fit and overall appearance of their purchases. Timely shipping and responsive customer service are frequently highlighted as strengths. However, concerns arise regarding order fulfillment errors, particularly with shipping misdeliveries, and issues related to returns and exchanges, which some customers find unsatisfactory. Overall, while many customers have had excellent experiences, there are notable gaps in reliability and support that the company may need to address to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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SM*******013: I ordered off Stacees to look for a homecoming dress that fits perfectly and defines my body figure and I found the perfect one. I recommend going to Stacees to find your perfect dress for hoco, winter formal, prom, etc. It provides so many options of colors and types of dresses like glitter or sequence etc. It was honestly hard to choose one dress. All thanks to Stacees I was able to find an amazing dress for hoco!
I got a custom dress and I added an extra 3 inches and still it was short. I'm not tall, i am 5'6 and still it was short. Very disappointing.
Dear Gia,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
Have ordered prom and Homecoming dresses- both were absolutely stunning and true to the pictures. Great quality!
Dear Jessie,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
I did have to get it altered slightly but I expected that as I am not the best measurer! But the dress is beautiful and the perfect color. Customer service was wonderful. Shipping was fast!
Dear Alicia,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
Dress was gorgeous and wonderful quality. My daughter received many compliments
Dear Lisa,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
We ordered a prom dress last year and it was great quality for much less than other places.
Dear Krista,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
We ordered a beautiful layered tulle gown for my very petitie daughter. We gave accurate sizes and only had to do a minor amount of alterations when it arrived timely
Dear Ashley,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center
The dress was/is beautiful my daughter loved it she looked so beautiful, the fit was great
Dear Melanie,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
It was so easy to order the right size There so many color choices, it was an ease ordering
My daughter needed a dress for a competition and she wanted something that was very princess like. Our experience was fantastic, easy to order, updated on the delivery status. Speed of delivery was great and the finished product was stunning! My daughter went on to win the competition and will be purchasing her next dress again from here.
Dear Katie,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
The website was easy to navigate, the dress arrived and looked just as it did in the picture, and was true to size. I have to size up slightly due to my body proportions, so if your a little top-heavy like me I recommend the custom sizing.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
I ordered the dance dress dress, Order #SM*******042, never received it. Customer service kept urging me to call the postal service. I did. Twice. Learned it was delivered to an address in California, I live in North Carolina. Opposite side of the country.
My daughter desperately want this dress for her prom which is in 6 weeks.
We ordered from Stacee's last year and had a great experience with that purchase. I hopeful the previous order will be refunded and this order delivered promptly.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Great dress! Loved the quality. Took a little bit to get but worth the wait
Dear Robert,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
We ordered a dress last year and it never arrived and we never got a refund
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
My daughter ordered her first prom dress last year and she looked stunning. Very well made and great quality.
Dear April,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
The dress was customized for my silhouette.
They were very responsive and on time
Dear Benoucheca,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
This was a custom order for sizing.and although I was a little nervous about it we went ahead and took a chance and I'm so glad we did. The color and sizing were PERFECT! And my daughter looked so beautiful 😍 Thank you all so much
Dear Monica,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center
This is the second dress i have ordered, i ordered a hocos dress and it turned out beautiful and fit amazing. Which led me to purchase my prom dress from the same site, which did not disappoint their email for more true to size measurements shows the care for the outcome of their dresses
Dear Sierra,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
Absolutely loved this dress for my event! The quality was great, the shipping & customer service was great, and the prices are very affordable! I will definitely order my formal dresses from this website again.
Dear Jenna,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
The custom dress fit perfect! Loved it! Really happy with the order.
Dear Trisha,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
We have ordered about 5 dresses and been thrilled with all of them. I needed an extra for my daughter who is in a televised pageant. So your dresses will be on TV.
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
The dress came on time and was beautiful as usual. Not sure of the exact date I received. But it is for her military ball.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lulu,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center