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From the business
Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.
Stacees Reviews Summary
The company enjoys a generally positive reputation for its high-quality dresses and custom sizing options, with many customers expressing satisfaction with the fit and overall appearance of their purchases. Timely shipping and responsive customer service are frequently highlighted as strengths. However, concerns arise regarding order fulfillment errors, particularly with shipping misdeliveries, and issues related to returns and exchanges, which some customers find unsatisfactory. Overall, while many customers have had excellent experiences, there are notable gaps in reliability and support that the company may need to address to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Shipping time is too long. Dress is nice and website is easy to navigate.
Dear Kim,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
We loved this dress and would 100% purchase from this site again
Dear Amanda,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Definitely will be shopping here again, wonderful customer service.
Dear Jessica,
Thank you for your positive comments,. We are glad to hear your recognition of the quality and service of our goods. Your affirmation is our greatest encouragement, and we will continue to improve ourselves, and strive to make our services better!
Best Wishes
Stacees Customer Service Center
I was 5 days to late and you wouldn't help me fix it. They said that they couldn't help because i was late but knowing i was a paying customer didn't do anything.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Dress arrived, we chose the custom fit option. Dress fit her soo well, was beautiful fabric, and she felt gorgeous at her event! Highly recommend.
The dress came quickly in 2024, the dress was beautiful and matched the custom sizing I requested
Dear Similo,
I'm glad you are satisfied with our products and services. Customer satisfaction is our greatest satisfaction and return, but also we have been in the intention of hard work.
We will make more efforts to improve our shortcomings and bring better products and services to our customers.
Best regards,
Stacees Customer Service Center
We are ordering our 3rd dress from Stacee's. We have found the measurements to be very accurate. So be sure to measure yourself and order the size your measurements indicate. The colors have been very true to the image shown and really beautiful in person. The quality of the dresses have been really great. The fabric, the sequins and the sewing have all been good. No popped seems or wonky anything. 10 out 10 recommend. Fast shipping especially on the 48 hour dresses. We ordered 1 that took about 2 weeks to make and a week for shipping. If you need a dress sooner than that order a 48hr option.
Dear Sarah,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
The dress was beautiful and exactly what we ordered. We couldn't have been more pleased with the dress.
Dear Leah,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
The online measurements were great and it turned out perfectly.
Dear Christa,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
It was quick and easy. We look forward to receiving her prom dress.
The customer service and the communication was horrible and ruined the whole experience for me!
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Absolutely love the dress, great quality, unbelievable price AND comes altered to the size you provide!
Dear Kristy,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
They answer all questions fast! Very respectful and kind!
Dear Isabel,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
I got a dress for Junior prom and it fit wonderfully. I was nervous with ordering it online but it went swimmingly. It did take awhile to come but you just have to be patient.
Dear Lilith,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
The last dress I ordered was delayed by almost 3 weeks. Stressed us out as we gave ourselves plenty of time but we were getting very vague responses as to the reason for the delay. The quality and fit of the dress is the reason we are ordering again.
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Easy ordering takes a little longer to receive but very nice dress
Dear Fran,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
Enjoyed the selection of dresses to choose from but the $25 shipping fee is disappointing
Dress was made and delivered before the expected delivery date and was absolutely beautiful. The fit was perfect
Dear Kristen,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center
Reorder dress, but in a size 2. Keeping the other measurements the same,
Hi dear,
We are sorry that we did not satisfy you. We will work hard to improve our service and hope to satisfy you next time.
Best Wishes
Stacees Customer Service Center
Most exquisite dress ever! She looked like a princess in it.
Dear Melissa,
Thank you for your affirmation, as the saying goes, attitude determines everything, details determine success or failure, we will do a good job on each dress with our heart. Looking forward to serving you again.
Have a nice day!
Stacees Customer Service Center
Fit perfectly and the dress looked lovely on her. We will be back soon.
Dress fit perfectly - very satisfied - will order again!
Order #
SM0305100416
The dress fit perfectly - communication was awesome. Delivered on time with updates all the way concerning delivery.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sophia,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
Looking forward to serving you again!
Best Wishes
Stacees Customer Service Center