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Stacees

4.5

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From the business

Established in 2012,Stacees is an online retailer of wedding dresses, special event dresses, wedding party dresses and accessories. Customers can browse a large selection online and choose their favorite dresses with great satisfaction. We are committed to providing our customers with high quality products and high-quality services.
We provide our customers with a wide range of high quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses and prom dresses will be presented to our customers with unique style, tailor-made design and attentive service. At stacees, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.


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Stacees Reviews Summary

The company enjoys a generally positive reputation for its high-quality dresses and custom sizing options, with many customers expressing satisfaction with the fit and overall appearance of their purchases. Timely shipping and responsive customer service are frequently highlighted as strengths. However, concerns arise regarding order fulfillment errors, particularly with shipping misdeliveries, and issues related to returns and exchanges, which some customers find unsatisfactory. Overall, while many customers have had excellent experiences, there are notable gaps in reliability and support that the company may need to address to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
269
value
270
shipping
266
quality
265
This company responds to reviews on average within 1 day

Instant Feedback

28,961 reviews

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New Jersey
1 review
0 helpful votes
Follow Dawn H.
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Love my dress!
September 3, 2023

Everything about the ordering process was easy and my dress arrived so quickly! The quality is great and the fit is just right! I love that I didn't have to shop at multiple stores to find the perfect dress!

Date of experience: September 3, 2023
Hoolly W. — Stacees Rep
over a year old

Dear Dawn,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center

Maryland
1 review
0 helpful votes
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My Beautiful Dress
September 3, 2023

When I went to your online site, I was so excited at the many beautiful formal dresses displayed. I chose a beautiful dark navy blue lace dress and decided to have it custom made. I had a dressmaker take
My measurements, and then ordered the dress. Stacees kept me informed of every phase right up to its completion and shipping. The dress was completed so professionally and it fit me perfectly. I can't wait to wear it to my nephew's wedding in October. If I ever need a formal dress again, I will definitely buy it from Stacees. Stacees is certainly an exceptional asset to the fashion industry.

Date of experience: September 2, 2023
Hoolly W. — Stacees Rep
over a year old

Dear Linda,

I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and reward, but also we have been in the intention of hard work.

We will make more efforts to improve our shortcomings and bring better products and services to our customers.

Best regards,
Stacees Customer Service Center

GB
2 reviews
0 helpful votes
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Very happy customer
September 2, 2023

I was very dubious about ordering online specially from a company i had never heard of. I ordered 2 dresses, a mother of the bride dress and a flower girl dress. The mother of the bride dress arrived first and when I opened it i was blown away with it, looks exactly like the picture and the quality is just as good as any high end clothes shop but with out the high end price. The flower girl dress arrived soon after and when we tried it on my 4 year old granddaughter it brought tears to my eyes, again the quality is excellent and the dress looks exactly like the picture. Highly recommended by a very happy customer.

Date of experience: September 2, 2023
Hoolly W. — Stacees Rep
over a year old

Dear Wendy,

Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.

Looking forward to serving you again!

Best regards,
Stacees Customer Service Center

GB
1 review
0 helpful votes
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Top quality
September 2, 2023

I brought my dress for my wedding vows and it was perfect 100%

Date of experience: September 1, 2023
Hoolly W. — Stacees Rep
over a year old

Dear Lisa,

Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need.

Thank you again for choosing Stacees.

Best wishes,
Stacees Customer Service Center

1 review
0 helpful votes
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Fits perfect!
September 1, 2023

The dress is pretty and looks classy. I wore it for mother of the groom dress, and I didn't want a long dress. This dress is perfect.!

Date of experience: September 1, 2023
Hoolly W. — Stacees Rep
over a year old

Dear Ligaya,

Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.

Looking forward to serving you again!

Best regards,
Stacees Customer Service Center

GB
1 review
0 helpful votes
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I absolutely loved my dress.
September 1, 2023

I was over the moon with my dress the quality and fit were perfect and all for a very reasonable price. My bridesmaids dresses were also absolutely stunning and fit perfect.we have had so many wonderful comments about the dresses.
I have recommended stacees to all my friends who are getting married and would recommend to anyone.
Thank you for making my day

Date of experience: September 1, 2023
Hoolly W. — Stacees Rep
over a year old

Dear Dawn,

Thank you for your review.

Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Thank you again for your support! If you need any further assistance, please contact us.

Best regards,
Stacees Customer Service Center

GB
1 review
0 helpful votes
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Prom dress
September 1, 2023

We ordered a dress from stacees for my daughter's prom, all I can say is wow! We where so pleased from ordering to delivery, communication was perfect and the dress also fit perfectly. Thank you so much we will definitely be using stacees again

Date of experience: September 1, 2023
Hoolly W. — Stacees Rep
over a year old

Dear Michele,

Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need.

Thank you again for choosing Stacees.

Best wishes,
Stacees Customer Service Center

GB
1 review
0 helpful votes
Follow A E.
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Stunning!
September 1, 2023

I purchased a dress for ma daughters prom and I was amazed at how quickly we received it. Everyone complimented my daughter as they loved the dress and asked where she had bought it.

Date of experience: September 1, 2023
Hoolly W. — Stacees Rep
over a year old

Dear Customer,

Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.

Looking forward to serving you again!

Best regards,
Stacees Customer Service Center

Georgia
1 review
1 helpful vote
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Top Quality
September 1, 2023

My experience with Stacey's was perfect. They were quick, precise, and affordable. The quality of the two dresses we ordered was way higher than I expected. Will definitely purchase from here again. Thanks Stacees!

Date of experience: August 31, 2023
Hoolly W. — Stacees Rep
over a year old

Dear Teresa,

I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and reward, but also we have been in the intention of hard work.

We will make more efforts to improve our shortcomings and bring better products and services to our customers.

Best regards,
Stacees Customer Service Center

Ireland
1 review
0 helpful votes
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Great Quality
August 31, 2023

The dress arrived fast, as I have never ordered an expensive dress online I was so amazed because it was such great quality for a good price. Wore it to my prom, definitely a 10/10 as it was way better then the other girls dresses. Very impressed with Stacees, and will definitely recommend also will definitely order for my next special occasion.

Date of experience: August 31, 2023
Hoolly W. — Stacees Rep
over a year old

Dear Oliwia,

Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.

Looking forward to serving you again!

Best regards,
Stacees Customer Service Center

GB
1 review
1 helpful vote
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Lovely prom dress
August 30, 2023

We used the made to measure service for my daughter's prom dress and it fit beautifully. Communication was good, delivery was as promised.

Date of experience: August 30, 2023
Hoolly W. — Stacees Rep
over a year old

Dear Karen,

Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.

Looking forward to serving you again!

Best regards,
Stacees Customer Service Center

Georgia
1 review
1 helpful vote
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Amazing experience
August 29, 2023

We had an amazing experience ordering from Stacees. The ordering process was easy and they immediately emailed to confirm the measurements we sent in. The dress arrived several weeks before the expected date. My daughter absolutely loved the dress. She loved the color - it looked three different colors depending on where we were - and she loved that no one else had a dress like hers. We will definitely look at other dresses to order in the future!

Date of experience: August 29, 2023
Hoolly W. — Stacees Rep
over a year old

Dear Julie,

I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and reward, but also we have been in the intention of hard work.

We will make more efforts to improve our shortcomings and bring better products and services to our customers.

Looking forward to serving you again!

Best regards,
Stacees Customer Service Center

GB
1 review
0 helpful votes
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Wedding Dress
August 29, 2023

Ordered, received, great value, dress is amazing. Thank you so much

Date of experience: August 29, 2023
Hoolly W. — Stacees Rep
over a year old

Dear Susan,

Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.

Looking forward to serving you again!

Best regards,
Stacees Customer Service Center

Delaware
2 reviews
0 helpful votes
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Beautiful and Stunning….
August 27, 2023

I LOVED the dress; it was made exactly as I wanted. I had to tailor the sleeves and shoulders a bit but other than that I couldn't have been more happier!

You guys literally made my wedding!

Thank you!

Date of experience: August 27, 2023
Hoolly W. — Stacees Rep
over a year old

Dear Batsheva,
Thank you for your real feedback, your satisfaction is our greatest joy, we will try to improve our work and bring you a better shopping experience next time, I also believe that your real feedback will help the people in need. Thank you again for choosing Stacees.
Best wishes
Stacees Customer Service Center

GB
1 review
0 helpful votes
Follow Caroline Z.
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Beautiful dress, perfect fit!
August 27, 2023

The dress was absolutely beautiful and fit perfectly! The service you offer is excellent- down to even double checking the measurements before proceeding. Delivery was quick and the dress was beautifully packaged- thank you so much for making her prom night so perfect. We will definitely use you again for our other daughter when the time comes.

Date of experience: August 27, 2023
Hoolly W. — Stacees Rep
over a year old

Dear Caroline,
Thank you for your review. Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make your shopping experience better.
Thank you again for your support! If you need any further assistance, please contact us.
Sincerely!
Stacees Customer Service Center

Texas
1 review
0 helpful votes
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"The Dress"
August 25, 2023

This dress is special for her 80th year.

The dress is beautiful. Perfectly made. Perfect fit, wonderful material!

I'll be back for more.

Thank you. Dr. Mathias

Date of experience: August 24, 2023
Hoolly W. — Stacees Rep
over a year old

Dear Dr. Mathias,

Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.

Looking forward to serving you again!

Best regards,
Stacees Customer Service Center

GB
1 review
0 helpful votes
Follow Melia Z.
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So I ordered a dress it was exactly as described the corset on the back was an amazing bonus perk. It was absolutely beautiful the quality is amazing and the customer service has s spot on

Date of experience: August 23, 2023
Hoolly W. — Stacees Rep
over a year old

Dear Melia,

I'm glad you are satisfied with our products and services.Customer satisfaction is our greatest satisfaction and reward, but also we have been in the intention of hard work.

Looking forward to serving you again!

Best regards,
Stacees Customer Service Center

Florida
2 reviews
0 helpful votes
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Beautiful dress
August 23, 2023

I would definitely recommend this establishment due to their prompt service, quick email conversation and reponse time, but mostly the ability to get it delivered on time. The dress was made to my measurements, the color coral was absolutely amazing.

Date of experience: August 23, 2023
Hoolly W. — Stacees Rep
over a year old

Dear Red,

Thanks for your kindly review, we really appreciate your honest feedback.

Your satisfaction is the most important to us and this is absolutely our work power. We also appreciate your honest feedback about your experience. Hope we can serve you again in the future and make you a happier customer.

Thank you again for your support! If you need any further assistance, please contact us.

Best regards,
Stacees Customer Service Center

GB
1 review
0 helpful votes
Follow Taliah V.
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Very happy
August 23, 2023

Ordered a custom sized, prom dress from here and i was very happy with it! Will order from here again if needed.

Date of experience: August 23, 2023
Hoolly W. — Stacees Rep
over a year old

Dear Taliah,

Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.

Looking forward to serving you again!

Best regards,
Stacees Customer Service Center

Minnesota
2 reviews
0 helpful votes
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Night of her life
August 19, 2023

My daughter wanted this dress for prom. She was in love with the looks and green is her color. We ordered easily and the dress came in time. She looked gorgeous.

Date of experience: August 19, 2023
Hoolly W. — Stacees Rep
over a year old

Dear Carrie,

Thank you for your review.

We will make more efforts to improve our shortcomings and bring better products and services to our customers.

Looking forward to serving you again!

Best regards,
Stacees Customer Service Center