Stacees Dresses & FashionReviews 217

I ordered two dresses 3 weeks ago and they arrived yesterday. I was pleasantly surprised by the quality of the work and materials used. Stacees kept in touch with me during my order process as they didn't have my first colour choice available for one of the dresses. I submitted custom size and length as one dress was required to be longer than the usual cut at the front as the lady this dress was for wanted to cover a scar on her leg. Both dresses were a perfect fit and I was pleased to find that they were double lined and the off the shoulder style dress has a bra built in... Fantastic for the price. We are both looking forward to wearing our dresses and will definitely order from Stacees again for those special occasions..

Appalling terms and conditions for returns and refunds. Outrageous misrepresentation re purchasing. There are 2 options for dresses standard or custom. One would assume that standard is off the peg and ready, so I purchase standard. That way, the product has not been tailored and could be returned, right? WRONG.

Then came the emails requesting measurements for a tailored dress. Utterly confused I stated that I only wanted standard size and had not paid or chosen for a custom. They then replied stating that everything is made to order and therefore the process has started. After complaining a number of times demanding immediate cancellation and full refund, no more replies from them. It is utterly stressful and upsetting when you know your money has been taken over a very poorly worded and misleading website and set of terms.

Upon demanding a cancellation and refund (and this was within 8 hours), the messages went dead. No replies and now an onwards battle. Looking into their website further, immediate cancellations request on 90% refund plus your P&P. I can deal with the P&P but 10% loss is disgusting.

Seriously, if you have any doubt whatsoever on colour, style or size, you've pretty much had it. The silence from customer services once a complaint was raised was utterly unacceptable.
We are now short of bridesmaid dress options will very little spare time. Utterly upsetting and no sign of cancellation or refund. Do yourself a favour, read all of the terms and conditions, and don't expect standard returns if it it just doesn't suit you, which let's be honest, it quite a normal thing.

I ordered my three bridesmaids dresses through this site. The dresses themselves are absolutely beautiful and look amazing on the ladies. They are so flattering.

I had major concerns with ordering dresses online, as I was very unsure if the colours would turn out as I wanted. Despite having received colour swatches, I was still very unsure that the material and colour when made would match what I had in my head. I sent multiple queries to the website in relation to colours and materials, and the support that I received each time was excellent, with very prompt replies.

I am so happy with the dresses themselves, but also with the support and customer service that I received.

Never order anything from here have had nothing but problems. My mum ordered her dress mother of the bride they had her money for 1 month and the week that it was meant to come I asked them for an update to be told they couldn't make the dress as it was to "complex" and the tailors are on holiday. I had also ordered 9 dresses from here for my bridesmaids. Nothing but problems most of them were made to measure and they still didn't fit they were all in the shops over here being sorted out. 1 dress still isn't here was told I would recieve it on the 10th March and to please not worry again asked for an update and they said 14th March they have had 1 month to make this dress and I've just asked for an update and it's still being made! How is that possible. They are compulsive liars, there customer service is absolutely appalling will never advise anyone to get anything from here at all! I will also add it took 3 weeks to get a refund for mother of bride dress after me continuously sending messages.

Absolutely appalling customer service - could not have been more rude. I was talking to them about a couple of bridesmaids dresses when they decided to increase the price by £15.00 per dress.

The below excerpt is copied from the online chat with "Cassie":

ME: Any other company would have had the customer service and decency to honour the price of a product their customer was going to buy
Why aren't you?

"CASSIE": our tailors charge us a lot now and we also need profit
We are not charity

I highly recommend avoiding this company unless you're willing to be treated with this kind of rudeness!

My daughter saw dress online and I felt price was very good for made to measure outfit. Ordering online was easy - we used the online chat facility to clarify the colour choice we wanted (selected the "as per picture" option which was a great idea to have when ordering, as very often it's the picture you've seen that you want). Once ordered they clarified measurements (be sure to check your spam mail). They said delivery would be early Jan and they delivered by end of December. Daughter is very pleased with fit and so am I... thank you. It's a beautifully made dress.