On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Spokeo Reviews Summary
The company's reputation is marked by a significant divide in customer experiences. On the positive side, some users appreciate the platform's ease of use and the depth of information provided, finding it helpful for various searches. However, a substantial number of reviews highlight serious concerns regarding billing practices, lack of refunds, and the accuracy of the information. Customers frequently report unexpected charges, poor customer service, and technical issues with the site. Overall, while there are users who find value in the service, many express frustration over perceived scams and inadequate support, indicating a need for improved transparency and reliability.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
A stranger contacted me and I was interested in his information but doubted if he was on the up-and-up. So for a dollar I was not able to see his name but I saw his location which was enough to convince me my fears were right. I do think the monthly fee is high for someone who wouldn't use this regularly but maybe Spokeo could add a lower tier of payments for people who need only limited access, I called them immediately afterward as instructed to cancel the trial, and the person who helped me was really nide an did not argue with me about my decision to stop, If I need to check a person's identity again I will use Spokeo.
Idk how I feel about this survey or anything so yeah I can't tell you really all I know is I don't have my gift card
Hi there, Garth!
I'm so sorry to hear this. If you could explain more about that issue and matter on hand, I'll be more than happy to look into it for you.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
So I didn't realize that they had charged me $24.95 today, after a 7 day free trial. Which is my fault, because I thought I canceled it and didn't. But I called them to get a refund, after not searching for anybody and being the same day that I was charged, and they only gave me a $9.98 refund. I could not find any information on their website at all and anything that I wanted to know about, I had to pay extra for. Also the $24.95 is supposedly for only a 100 searches it's not even for a month. HORRIBLE.
Dear Ashley:
I received your complaint to the Sitejabber.com page for Spokeo, on March 21,2023 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Please keep in mind that we currently only support names, phone numbers, and addresses in the United States. However, our email and username search is universal and covers all publicly accessible profiles on social networks supported by our system, including international social media profiles. Furthermore, additional search types and features, such as Court Records, Historical Records, PDF downloads, and increased search quotas are available for additional charges in addition to your base service. I apologize if this was unclear.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
They promised that I would get the name of a number I was getting calls from if I paid. Once I paid, the only information they provided was the place (already known from the zip code) and the phone carrier they use (completely useless information).
DO NOT PAY THEM ANY MONEY.
Hello there, Yasi:
I received your complaint to the Sitejabber.com page for Spokeo, on March 20,2023 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I paid $95 for a 7 day trial, used it twice the day I singed up and made contact with the 2nd person I was looking for only to discover the first person had passed away. A week later I had a $29.95 charge on my CC, I contacted Spokeo and they only offerred an $11 credit, I very politely asked the agent if she could do anything for me and threataned to go nuclear on social media if she didn't, she put me on hold for a minute and came back with a full refund and I am THANKFULL that she did, but be careful of the policy and don't forget to cancel if you do the $.95 7 day deal!
Dear Vince,
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on March 21,2023 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
So far so good with he power of God's only Son's name Jesus let it never be the path to hell,guide and lead me always to the path of light. Amen
Hello there, Jorge:
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care Agent, Ashtyn, was able to assist you completely with your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Spokeo has successfully connected me with many people. It is an essential tool in helping me to process locating people from my past and also current situations and whereabouts. Irt is THE BEWST!
Hi there, Lois:
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care Agent, Ashtyn, was able to assist you completely with your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
U hate this company! They do t do what they say they're gonna do for the money then they want more money!
Hi Cathy,
I received your complaint to the Sitejabber.com page for Spokeo, on March 19,2023 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
DOESNOT SHOW NOTHING IN THE REPORT! I WAS RYING T CHECK UO BUT NOTHING SHOW UP YET. I PAY SUBCRIPTION. FOR ME THESE PROGRAM IS NOT GOOD ENOUGH INFORMATION.
Hello there Fanny,
I received your complaint to the Sitejabber.com page for Spokeo, on March 17,2023 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I purchased the Spokeo 7-day access for $.95 and I failed to cancel my subscription, so today I was billed $29.95 for the month. I take responsibility for not knowing better and canceling the automatic renewal. Since I now have access for the month, I decided to do more searches and get my monies worth. Every search I did on either on my laptop or iPad had the same result, "500 Internal Server Error." I reached out to Spokeo via an online chat, Melissa (*******) suggested I change my web browser. I find it odd that my current web browser worked fine for the 7-day access period but now it doesn't work. I tried the Chrome web browser at Melissa's recommendation, and I had the same result. After I made mention to Melissa, I thought the Spokeo service was a scam, she refunded me $11.98. I received a 40 percent refund for a service that will not work on a billing cycle that is one day old. You got me this time Spokeo, but never again.
Hello there Tom,
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on March 16,2023 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear
I am also sorry to hear you had some issues logging on the Spokeo.com website.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Nothing that I did not already knew I guess I just met The person but I actually have known her for a while
Dear William:
Thank you for the kind words and the 2-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care Agent, Ashtyn, was able to assist you completely with your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I appreciate having several helpful details all in one place. I am often looking up addresses before mailing things to customers/friends. But also, for my work, when we are trying to contact people who have put the wrong address on their mail or other mistake.
Hi there, Kelly:
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care Agent, Ashtyn, was able to assist you completely with your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I was required by a prospective landlord to sign up for this service and have myself investigated. Didn't realize I was signing up for a monthly service. As far as I'm concerned, I had money stolen from my checking account.
Hello there,
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on March 12,2023 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to [email protected] with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Spokeo supposedly checks info on number before your purchase so they know ahead of time when there isn't any information on the listing, yet they charge you for the lack of information anyway.
Hello there,
I received your complaint to the Sitejabber.com page for Spokeo, on March 11,2023 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
My main problem with Spokeo is twofold: the first being the fact that you must pay a subscription fee PLUS extra feed for any substantial information. The second reason being i dislike anyone who pushes you into giving a review the trick of a" pop-up" window that won't go away until you get that review to them. That is how I got on this site. I think this is a form of marketing blackmail.
Dear John:
I received your complaint to the SiteJabber.com web page for Spokeo, on March 11,2023 regarding our service, and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please note, Spokeo currently does not offer demo access to full results. I'd recommend exploring our basic search functions, which provides a preview of the kind of information that we offer and the social media networks we support at no cost.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
This app saved me probably years of heartache and misery living with a two timing slimy b**** wife all you need is a phone number and you can pull up information about who your wife is f****** or you know multiple f****** as in my case. Read what it can and cannot do and you won't be disappointed. Plus do the 7 day trial.95 cents I think. Worth it.
Hi there, Michael:
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care Agent, Ashtyn, was able to assist you completely with your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
If you have a phone number and want to find out about it, don't use this website definitely don't give them any money
Dear Daniel:
I received your complaint to the Sitejabber.com page for Spokeo, on March 7,2023 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
This site led me to beeline they had found dating sites on my husband. Two in fact. Also two email & phone numbers. None was true. THERE WERE NO SOCIAL MEDIA SITES AT ALL WORTH HIS PROFILE! NONE, NOT ONE. The email was our nephew's & the phone numbers were his brother & his parents old number. Not even his. Not one thing they baited me with was true. Had me thinking my husband was being shady or unfaithful. When they didn't even have any of his correct information except his name., age, city &relatives. Some of those were ppl like his brothers baby mama. She's not even in any of our lives anymore. Kinda messed up. Baiting ppl to basically steal their money. They better be giving mine back!
Hi there, Nicole:
I am truly sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on March 7,2023 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Spokeo has access to over 1.2 billion records, collected and organized from many different open and publicly accesible sources. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to [email protected] with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I needed more info on this guy, or he'll keep threatening people like me. I'm 80 yrs old. At least I'll have Info for police.
Dear Blanca:
Thank you for the kind words and the 3-star rating!
We are glad to hear that Spokeo worked out for you and that our Customer Care Agent, Ashtyn, was able to assist you completely with your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I want to be able to purchase information as needed. I hate that getting any individual profile obligates one to a free trial and that cancelling that free trial means that one must subscribe the next time one tries get individual information. Eventually I found the information that I needed another way, though not without some hard work. I will never use Spokeo again, or at least not until it changes marketing and pricing.
On the positive note, the customer service representative was OUTSTANDING--very professional and personal--when I called Spokeo to deal with the incomplete transaction and the pending trial subscription that I did not want. I have seen other reviews saying how good the people are at Spokeo. It makes me feel that they are probably a good organization. I just cannot abide by the pricing model because it doesn't fit my needs as an occasional user.
Dear Tom:
I received your complaint to the Sitejabber.com page for Spokeo, on March 3,2023 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date.
Please keep in mind that we currently only support names, phone numbers, and addresses in the United States. However, our email and username search is universal and covers all publicly accessible profiles on social networks supported by our system, including international social media profiles. Furthermore, additional search types and features, such as Court Records, Historical Records, PDF downloads, and increased search quotas are available for additional charges in addition to your base service. I apologize if this was unclear.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
From the business
People search engine and free white pages finds phone, address, email, and photos. Find people by name, email, address, and phone for free.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Linda:
Thank you for the kind words and the 4-star rating!
We are glad to hear that Spokeo worked out for you and our Customer Care agent was able to assist you completely with your needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care