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Spokeo Reviews Summary
The company's reputation is marked by a significant divide in customer experiences. On the positive side, some users appreciate the platform's ease of use and the depth of information provided, finding it helpful for various searches. However, a substantial number of reviews highlight serious concerns regarding billing practices, lack of refunds, and the accuracy of the information. Customers frequently report unexpected charges, poor customer service, and technical issues with the site. Overall, while there are users who find value in the service, many express frustration over perceived scams and inadequate support, indicating a need for improved transparency and reliability.
This summary is generated by AI, based on text from customer reviews
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Phone numbers show owners from 15 years ago, addressed sadly wrong, names, property values. All wrong. Junk. Garbage. And they want even MORE MONEY to view criminal history? Ha! Can't even get names right
Got the info I was looking for. I needed to reverse look up a phone number. Kanya in customer serve was very polite and helpful. I cancelled my subscription with her because I no longer needed the service and it was too expensive to continue.
Hello there, Kay:
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and was able to assist you completely with your search needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
A great app to get the info u need on someone they're so many scam artists out here and this the perfect app to shut em down
Hello there:
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and was able to assist you completely with your search needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I'd give it 0 if I could, don't pay anything to these scammers! They did not provide the information that I requested but Still charged me!
Dear Brynna:
I am sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on January 19,2023 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
. Yeasenia #1709 was really supportive and went to extra mile helping me.She had my interest at her heart. She was knowledgable and patient explaining me the process I was inquiring and what I was not able to do she done prompt and professional.
I also want to express my gratitude to the supervisor Jason # 1541. His skills are excellent and I was very impressive taking with. He had a gut to listen me and his responce was satisfactory, definitely he knows his business. Thank you Yesenia, you are the best! And Jason you are a great gift for the company.
Hello Janina,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and was able to assist you completely with your search needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
When I use the investigative package I often get invalid information. Example "State Record Search
STATE NAME We identified 1 record related to "NAME WITHELD" in the state of STATE NAME. The name is completely unique (only one listing in the US), but when you drill down on that name, you get a message that says, "Search Complete No Court Records found for "NAME WITHELD" in Oklahoma." There is either something wrong with your data, or you are intentionally giving bad results to force subscribers to use up their limited background searches.
Dear Dan:
I am sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on January 19,2023 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
As a child i was told my father died when I was 4 months old. Thanks to the help of Spokeo I was able to locate my biological father.
Hello Jill,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and was able to assist you completely with your search needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I looked to find a reverse email before making a purchase from someone online. I agreed to the 95 cent charge. I received NO information, a 95v cent charge and a $@% charge for a membership I did not want or agree to. When calling customer service they would only refund $10 of the $25. So I paid about $16 to find out absolutely nothing except do not use Spokeo
Dear Laura:
I am sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on January 18,2023 regarding our service, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Paid USD$0.95 for an EMPTY report! Waste of time! Try something else. Don't bother using this rubbish.
Dear Pedro:
I am sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on January 15,2023 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates. I apologize if this was unclear.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Cameron was super amazing on refunding me cause I used the wrong email. Most definitely recommend for searches. Thank you
Hello Jusina,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and was able to assist you completely with your search needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Spokeo did well. I am grateful for the fine work. I wish you the best. Please, continue in your endeavors.
Hi there, Irvin:
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and was able to assist you completely with your search needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
My name is Lam and I just have realized that I have paid your monthly subscription of 29,90 dollars. I was not aware of that... I only did an small payment of 1 dollar to see if your product worked, and it didn't. Been talking with them and they won't give me a full refund. Service does not work and they will steal your money.
Dear Requester:
I received your complaint to the SiteJabber.com page for Spokeo, on January 12,2023 regarding our service and charges made on your account, and I am happy to assist in resolving this matter.
Please allow me to explain the charges associated with services selected to your account. Since all Spokeo subscriptions automatically renew to prevent service interruption, trials that were left unchanged, were charged on the service's renewal date. I apologize if this was unclear.
Unfortunately I was unable to locate a Spokeo account with the information provided in your complaint to assist you with your concern. To help you further with this complaint, please provide the following information in an email message to [email protected] with the subject title of “Sitejabber.com Review Site Complaint”:
- your full name, or the name(s) of any secondary authorized user(s) on the credit or debit card(s) charged
- last 4 digits of the credit or debit card(s) billed, or any expired or secondary card(s)
- card type(s) (Visa, MasterCard, etc.)
- any other email address(es) (other than the one used to contact us)
- if PayPal, the email address associated with the PayPal account
- exact amount(s) charged and transaction date(s)
Once the account is located and verified, I'd be happy to assist you with your concerns.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I just viewed a report on myself and I am shocked by the amount of data that is wrong. Major things such as my date of birth is wrong, my current and previous addressed are not only wrong but I have never lived at the addresses listed on this report. Almost all of the relatives listed are related to my ex-husband that I have been divorced from for 25 years. There is nothing listed in this report that would be of any benefit considering all of the data is not accurate.
Dear Angie:
I am sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on January 11,2023 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates. I apologize if this was unclear.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
Fake stock blurred report makes it look like the report actually contains info. Then only after paying a fee you get to see the report only to find out the blurred image was fake and the report contains no information that wasn't already available from free caller id apps.
Hi Daniel,
I am sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on January 11,2023 regarding our service, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates. I apologize if this was unclear.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
I needed to search a phone number & name because I was made part of a scam on a rental home. The scammers made it look like I was renting out a home in Florida (I work & live in Las Vegas) and I was not. Within a few minutes of signing up for Spokeo I was able to get the information I needed enough to verify it was a scam and call the 3 people who had sent me an email wanting to rent it. I was hoping they hadn't already sent in deposits to hold it. Long story! I even called Spokeo and Customer Service was great.
Hi Wendy,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and was able to assist you completely with your search needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
I was helped by a lady that was over and beyond the call of duty. She was patient, kind and listened and understood my problem and helped me correct it in one phone call. Kudos to her and 1000 atta girls
Hello there,
Thank you for the kind words and the 4-star rating!
We are glad to hear that Spokeo worked out for you and was able to assist you completely with your search needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Used Spokeo services to look up information, received the information I was requesting plus additional. On the search. Great customer service!
Dear Brenda:
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and was able to assist you completely with your search needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
This app has been a blessing to my grandmother she checks out possible tenants and Spokeo never fails. Great app, my 88 yr old grandma can use it.its affordable too.
Hello Starlette,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and was able to assist you completely with your search needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Just wanted to find an old friend and the response was especially quick. The number of people that were associated with any person really helps
Hi there, Ruth,
Thank you for the kind words and the 5-star rating!
We are glad to hear that Spokeo worked out for you and was able to assist you completely with your search needs. Thank you again for using our site and giving us a try!
Thanks
- Spokeo Customer Care
Help me get my house back please and my identity call me at *******160 pretty please chharactet character
Hi Robin,
I am sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on January 8,2023 regarding our service, and I am happy to assist in resolving this matter.
I'm sorry, but I wasn't able to fully understand your inquiry.
We're a People Search Engine that can be used to conduct name, reverse email/username, reverse phone, or address searches. We specialize in aggregating and organizing large quantities of people-related information from a variety of public sources. If you believe you've contacted the correct company, please provide more detail of the issue, and I'd be happy to assist you.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jonathan:
I am sorry to hear this. I received your complaint to the Sitejabber.com page for Spokeo, on January 20,2023 regarding our service and charges made to your account, and I am happy to assist in resolving this matter.
When making a purchase, we do our best to let you know about the kind of information we may have available. In addition, we gather our data from 12 billion public records, ranging from census data to public social media profiles. New information is added to our system every day. Spokeo does not originate or create data, so our data reflects that of the original sources. Spokeo does not guarantee data accuracy, and the data should only be used as a reference. We are, however, constantly working to expand and improve the data available on our site. New information is added to our system every day and I suggest you check back for new updates.
Please note, while our subscription services do include, name, email, phone number, and address searches; any additional services such as historical and court records, or higher search quotas are offered for an additional price. I apologize if this was unclear.
If you have any further information you would like Spokeo Customer Care to look into, we would be happy to provide you with any located results. We can research a name, phone number, email or mailing address. If you'd like to accept this offer, please contact us within 5 business days and include the information you would like Spokeo Customer Care to search.
I apologize for any inconvenience, or hardship this matter may have caused. You are more than welcome to contact our Customer Care team through our contact page, http://www.spokeo.com/contact where we are available by phone, email, and chat 7 days a week from 5AM to 8PM PST. Please feel free to contact us directly should you have any future questions or concerns regarding this matter.
Thanks
-Spokeo Customer Care