Splash Wines

I nave been purchasing Splash Wines frequently for around four or five years. I was one of their biggest fans. I earned a lot of points which I could save up and use to buy a heavily discounted case, sometimes even a free one. I even became a "Founder" member of their Wino club to rack up even more points. Their wines were almost always good with a seldom bad bottle. I have left many 5 star reviews in the past.

Recently they started "expiring" rewards points if received more than six months prior. If that was not bad enough, they also limited the number of points that you can redeem to $25.00 worth. None of these policy changes were ever shared with their customers prior to adopting them. This makes it extremely difficult to ever redeem their points without buying a fortunes worth of wine.

They currently owe me for three shipments of wine (I was attempting to use up some points before they expire). One is supposed to arrive by Wednesday of this week (2 days from now), prior to Thanksgiving.
I still have received no conformation of delivery or a response from their customer service. I anticipate having to fight to get my remaining wine.

Stay away from them until you start hearing a lot of good reviews after they reverse their policy changes.

I have been ordering from Splash Wines over 2 years, once or twice a month. My last 3 orders have been completely screwed up! They have about $245.00 of my money tied up!
They are now horrible! Do NOT order from them!
They use to be great but since outsourcing, they are horrible!

Buyer beware! I ordered a special Pinot Noir box, which was supposed to include four "Captains List" bottles. The price was much higher than what I ordinarily pay, but I was very excited to get the advertised Willamette Valley Pinots.

When the box arrived, there were only 11 wines (plus one empty space), and none of the Captains List bottles.

When I asked for the missing bottles to be shipped, they said it was too expensive. Instead, they were only willing to offer a partial refund that was based on the average cost of all the bottles.

Bad service, shady practices!

I have bought wine from Splash wines (or whatever they are calling themselves at the moment) always hoping for the best...instead I'm always disappointed. You would think the least they could do in throw in at least one mediocre wine now and then. Instead they offer nothing but low rung wines that probably wouldn't even make the bargain bin at the liquor store. Never again.0 stars.

There is no way to use their splash cash. The site is so annoying. I tried to support, but they seem to be aware of the issue, but offered no solution

Their prices may be low, and so is the quality. The only way to get a decent bottle of wine is to upgrade to their hgher tier wines, and now your good deal is gone. I recently had ordered a case of 18, received only 17, and had to jump thru hoops to prove it. They had me take photos of all the wines and then only gave me 1/18 credit for the missing bottle, even though the missing bottle was a better quality wine. Also the fine print states that they may substitute wines, so what you ordered, you may not get. Although shipping is convenient, I'll go back to Total Wine and avoid the hassle for my next purchase.

I have been a great customer to Splash Wines. One of my all time Fav's. But when I ordered the wrong case and wanted assistance, they were not willing to assist and I got stuck with it. They would not credit me even a penny off of the one I had to keep nor a discount on buying a new one. NOTHING. I have bought cases and cases from them. I will be moving on to one of their competitors who has just as good of wine and packages.

In the shipment I received: none of the vine had more then 90 points rating, customer review 3.0 - 3.5 stars; there were some wines in plastic bottles, retail price for some wines were $2.99 and $4.99. You get better deal at Aldi store

I got a Groupon so I decided to try them out. I was not impressed. The quality of these wines was so incredibly low. A few of them tasted like they'd been thinned out with water and had some kind of hard alcohol added (like the stuff they make hard seltzer from). A few others tasted old and past expiry. There was a weird aftertaste present in most all of the bottles that was just plain gross, and too similar to be a coincidence. I have tried many varieties of wine before and since and enjoyed them immensely, so I know there is nothing wrong with my palate.
Also the customer service is terrible.

Great prices but very slow to ship. Placed order 8 days ago still has not shipped. Be aware they charge restock fee before they will refund you. That about $22 dollars. A very unfair charge.

They have a very nice collection of red wines. I preferred to always order from them only. Delivers the package very carefully.

I have told them. I don't drink. Emails are coming steady to both of my 2 accounts. To think I am not even a customer and they wont listen to my wishes. Can you image after they had my money. Stop emails! I have use for your company!

15 bottles purchase with a Groupon cost about $89.00 with a flat shipping fee of $29.00. All the red wines taste the same, poor smell and taste, of course this explains it; it's splash wines you need to splash it in the bathroom to empty out all the bottles because you can't drink them.

Looked at a Groupon for Splash Wine due to email. Clicked around trying to get details and ended up with a charge of $48 on PayPal. In order to get ANYTHING from Splash Wine. At that point, I'd have to pay $38 for shipping. Decided to cut my losses but did call to make sure they did not sign me up for a monthly subscription too. Customer service guy was an $#*!. Out of pocket $48 but glad I don't have to deal with Splash in the future. If you have to use sneaky tactics, then your not a stand up company.

As a customer of Splash Wines I must say I`m very pleased with their collection of wines and customer service.
I do not give positive responses unless I really believe the company or individual actually earned it.
Splash Wine has earned my high praise because they have lived up to their values and commitment of providing excellent products and services. I have purchased many cases of wine and loved all selections provided by Splash Wines. I have contacted the company`s Customer Service Department and received quick and positive responses. Customer Service helped me with the questions that I had regarding wines and other concerns.
I`m an Organizational Performance and Strategic Planning Consultant with over 40 years of experience evaluating Fortune 500 Companies` and other organizations` internal operations, people management procedures, and customer service processes. Splash Wines gets my highest satisfaction rating. My name is James A Champion and I`m a satisfied customer of Splash Wines at the company`s highest membership level.