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Spitspotloves.co.uk

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Spitspotloves.co.uk

3.8
spitspotloves.co.uk

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Spitspotloves.co.uk Reviews Summary

The company has garnered a strong reputation for its exceptional product quality and personalized customer service, with many customers expressing delight over beautifully crafted items and thoughtful packaging. Positive feedback highlights the owner's attentiveness and willingness to accommodate customer requests. However, some reviews reveal concerns regarding service delays and communication issues, particularly during peak demand periods. A minority of customers reported negative experiences related to order fulfillment and customer support, suggesting a need for improved communication and reliability. Overall, while customer satisfaction is high, addressing these concerns could enhance the company's reputation further.

This summary is generated by AI, based on text from customer reviews

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GB
1 review
2 helpful votes
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Handled with care
February 9, 2019

So my beautiful darling daughter ordered something sweet for her unborn child. Little did Spitspot know that soon the order would be cancelled due to my daughter loosing my darling grandson. We've all been through allot and this girl made us the cutest hat and blanket for memories -

I thank you so so so much and I would gladly confront anyone who says otherwise...

Caroline

Date of experience: February 8, 2019
Japan
1 review
1 helpful vote
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So it seems people have climbed on a facebook bandwagon driven by a not so lovely tramp of a woman who claims this business scammed her even though she received a full refund? How does that work?

I have ordered more than 5 times now and would say I am nothing but happy!

I can't even comprehend why someone would be so hurtful to her.

I'm happy to argue with anyone who says this gurl is nothing but nice.

Date of experience: February 8, 2019
Sweden
1 review
3 helpful votes
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Trustworthy
January 23, 2019

I have purchased several things from this business all of which are authentic and unique. The price is affordable and reasonable as compared to other sites. Spitspot is a trustworthy merchant that I do trust whenever I do have the need and urge to buy a new crocheted item.

Date of experience: January 22, 2019
Finland
1 review
3 helpful votes
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I ordered a blanket and pair of mittens and little booties just after Christmas, so I completely understand if there are delays with orders. What might have been useful is updating me to say there was a delay so I didn't have to chase but otherwise I am very happy with what I ordered and can tell a lot of love care and time had gone into all of it.

I will be ordering more for the next new baby in the summer for sure!

Date of experience: January 22, 2019
California
1 review
2 helpful votes
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I love that I trusted and used this page, she made the most lovely hat and booty set for my new born grandson.

Date of experience: January 22, 2019
California
1 review
1 helpful vote
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Excellent service
January 23, 2019

Just leaving my feedback as per my email, I enjoyed every part of the process. For choosing colours to swing progress pics of the blanket I chose. This made me feel very involved in the process of this!

I adore the results and will be back

Date of experience: January 22, 2019
California
1 review
1 helpful vote
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Free patterns
January 23, 2019

I just want to say that your free patterns are so well written! I just adore the way you set out your pages and you have been so helpful so top marks from me!

Sue

Date of experience: January 22, 2019
Sweden
1 review
1 helpful vote
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Pretty and pink
January 23, 2019

So happy with my recent purchase. I saw a really beautiful peach blanket online, and later that day it was available for sale. I paid and fortunately to my luck it was the posting day so I was later sent the postage reference and received the blanket literally the next day (today).

Honestly couldn't want better service than that, I see below some yuck reviews but honestly in my experience I feel people are jumping on a bandwagon here. This was my first purchase and I can certainly say it won't be my last.

Thanks again! My little girl will love this (tried to add a pic but it just won't work!)

Date of experience: January 22, 2019
Norway
1 review
1 helpful vote
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Received my order today!
January 23, 2019

I just want to explain how happy i am, to start with not the best experience I've had with a smal business, however I can say it turned out better.

Originally I spent £60 on a bundle of items for my unborn child. I unfortunately did not get allot of response with regard to questions and immediately assumed that this gurl has scammed me, turns out she has not, and totally credible in the reasoning beinh. The order was sent directly to me on a next day service as soon as she could, and she refunded me 20% as an apology which is honestly so gracious.

I love the items so much, I fact I can say they were definitely worth the wait and I have since ordered another blanket but allowed a little extra time for this one!

Thanks so much, you were a star and my girl is going to look so precious.

Samantha.

Date of experience: January 22, 2019
Poland
1 review
1 helpful vote
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Thank you so much
January 23, 2019

So first off, I want to say I had a very good experience with this business. I was cheeky and asked for discount but since I was expecting twins two blankets were out of my price range! Turns out she was unable to offer discount, however she could indeed give us 2 sets of little booties and hats which she surprised us with as a little thank you for our custom!

I am thrilled and over the moon, the blankets took around 30 days to come but I do know it's hamdmade and appreciate the length of time it would have taken to make these.

Overall I am so happy!

Date of experience: January 22, 2019
NL
1 review
1 helpful vote
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Clever monkey
January 23, 2019

My little crochet monkey is now a firm favourite in our home! My kids adore it and so do I. He ties back the curtains in the play room and I think I need to get a few more of these little guys. Thanks so much :)

Date of experience: January 22, 2019
GB
1 review
0 helpful votes
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I ordered from this company 27th November. I order a Christmas present for my niece and daughter only to have never received anything from this seller! The communication is absolutely atrocious. She takes days, even weeks to reply to a message. I was told many times by herself that my items would be with me before Christmas but nothing. I asked for proof of postage many times to which she ignored me. Eventually I got so fed up I asked for a full refund to which she said she would refund me in full and so send out a replacement to which, surprise, surprise, I have received nothing! I would let recommend this seller to anybody. Disgusting customer service. Should not be allowed to run a business.

Date of experience: January 18, 2019
GB
1 review
4 helpful votes
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SCAM
January 5, 2019

SCAM - DO NOT ORDER! ALL OF THESE POSITIVE MESSAGES THAT ARE BELOW HAVE BEEN WRITTEN BY THE SELLER HERSELF.
I ordered an object last year, paid for it - never received it or a refund. Same thing that happens to every other person that orders from her.

Date of experience: January 5, 2019
France
1 review
1 helpful vote
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Gorgeous
December 16, 2018

Just gorgeous gorgeous gorgeous. I'm speaking from my own experience with my order so can not confirm if the others are true below, however I do not believe this site to be a scam. The items I received were wrapped beautifully and just made the perfect unique gift for my new baby grand daughter - thank you girly. Keep up the good work, and don't feel bad about the mistakes made previously just move forward / you can only do what you can do

Date of experience: December 16, 2018
Singapore
1 review
1 helpful vote
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Lovely oranges
December 16, 2018

I ordered a set of Christmas oranges and can confirm they are as lovely in person as the pictures! I will be back, thank you :)

Date of experience: December 16, 2018
Japan
1 review
1 helpful vote
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Happy bunny
December 16, 2018

So I ordered a set of bunnies for a friend which I adore, I'm only leaving 3 stars since it sadly took longer than first anticipated and the gift was later than expected otherwise they are absolutely beautiful, a little more communication would have been great.

Thanks again though, I do love them and will order again, but in future with a bit more time

Date of experience: December 16, 2018
New Jersey
1 review
1 helpful vote
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I know fine well the internet can be awful but she certainly isn't a scammer! If you want handmade items you have to wait and be patient she works so hard on every item which you can see in the images online. The items are worth the wait and I couldn't be happier with the blanket I have received - I paid a deposit to start and the remainder before it was sent.

Quite frankly, if these people claim they haven't had their money back why not go to their banks to get that authorised.

Just saying

Date of experience: December 16, 2018
GB
1 review
1 helpful vote
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Fantastic
December 16, 2018

My little boy will just adore these and I cannot wait to get photos of him with them - the whole process was fine, I was aware of the timescale and happy to wait. And I can honestly say it was worth it.

Date of experience: December 16, 2018
GB
1 review
4 helpful votes
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Robbing C**T
November 29, 2018

DO NOT ORDER FROM THIS SCUMBAG! I ordered a blanket on 5th October after the website saying it would take 7-10 working days - nothing. Asked for a refund AND 4 WEEKS after saying its been sent NOTHING again! £50 down the drain. Do not make the same mistake i did.

Date of experience: November 29, 2018
GB
1 review
4 helpful votes
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Liar, liar and a thief
November 20, 2018

DO NOT ORDER from this company they are liars and scam artists. I ordered a blanket in September for a present. I have had no blanket which I have been told on numerous occasions it had been posted they even sent me a fake postal tracker which wasn't even my address. Said they had paid my money back into my account. Nearly 5 months later no refund and no blanket. Sent a total of 73 emails now they don't even have the decency to reply. SCAM SCAM site should be closed down for stealing people's money.

Date of experience: November 19, 2018