SpiritualQuestReviews 209

Got it, thank you.
After a long wait I am happy you have delivered the order. I am very happy with the sauna and I want to give a positive review. Thank you for you help and support.

Order was placed early January. If you are used to receiving concise communication afterwards, you can forget it. We were promised 6 week turn time, after finally reaching extremely rude and angry Rick, who informed me that it will be yet another 8 weeks, i requested cancelation. He told me that I'm not worth the time and hung up on me. Customer service is truly dead in this place. WTF Rick!?!?!? I'm in customer service, and would never treat clients like this! You wasted my time, and truly need some help in being a good person.

Their response to my review shows exactly how disgusting they are. They claim I threatened "a young girl trying to help me." All of that is a straight up LIE. I am a former police officer, I don't need to lie and I don't need to threaten anyone on the phone. Let me be very clear this is exactly what I said and repeated it to Rich when he called and threatened me:

"I just received an email that is so rude and I professional that it makes me want to punch someone in the throat. Why would someone send an email so disrespectful and unprofessional?"

Rich's claims in regards to my actions are false just like his claims they contacted local authorities (I know I called, I was a cop). I actually contacted authorities and I suggest all people do the same.

This company NEVER contacted me, not once to advise me of any delays in shipping due to the supply crisis. I even gave them a chance and said if they could prove that they sent even one email that I would not cancel my order. They can not provide such proof, they never sent anything, ever, for months. That is unacceptable, I don't care what shortage there is in a supply chain.

I have never in all my years had to go as far as to report a company like this due to complete inappropriate and unacceptable behavior from its employees. Read his response he continues to call me a coward. He did the same thing when he called me and started swearing at me. At which time I stopped him and corrected him as to what was said. He continued to threaten me and call me names like a child. It was the most disgusting display of adulthood I've experienced and I arrest some of the lowest of society on a daily basis.

DO NOT buy from this company, read the reviews, look on Facebook too, they are disgusting company and this (Rich) character is appalling. If you were scammed by them or treated as rude as I was conact the Better Business Bureau and if he threatens you like he has many others contact the Attorney Generals office. This man should be collecting unemployment or he should learn some real lessons in customer service.

They did refund my money though after Rich was so inappropriate that I'd never keep my business with them.

Just got my salt lamps in today and an unexpensive and And unexpected treat treat my cat loves the foot dome I do have a picture of the cat climbing all over the foot dome I'm gonna try to include it here I don't know if I know how to but I love the lamp got your fast thank you spiritual

I ordered an Infrared Sauna back in October. They charged me right away and I never received my product.
I kept calling and the lady kept pushing back the date. She stated that there are 1,000 people ahead of me and I wouldn't receive my sauna till later in 2022! I asked to cancel and receive a full refund. I received an email stating that they were going to charge me $150 for shipping!
My product was never even shipped! I ended up disputing the charge with my credit card company. This company is a fraud. I should have checked BBB website before purchasing.
Many Many negative reviews.
Buyer beware! Do not purchase from this fraudulent company!
User's recommendation: Buyer Beware! This is a fraudulent company!

I absolutely LOVE my salt wall! It came shipped very securely on a pallet, customer service was impeccable with answering any questions I had (even the ones I thought were dumb), and install was straightforward. My pedicure clients really enjoy the ambiance it brings and I feel it helps with the atmosphere! If you're on the fence, just get it! You won't regret an ounce

I wanted to say thanks to the young lady at spiritualquest she did a great job calming me down the sauna of course was delayed and that delay was because of many different factors not just covid but also the shipping supply quagmire that is Los Angeles Harbor and I only know about it because they educated me.
Regardless my thanks are because I got the sauna today it is the 2 person sauna I bought it on sale and I've got to be honest this is one of the nicest things I've ever done for myself. The 2 person executive sauna far exceeded my internal vision. I'm so glad I stuck with my order thanks guys thanks Kelly that's best wishes to you all.
I don't know if anybody ever reads all of these reviews however please note that supply chain delays are massive and Los Angeles Long Beach Harbor and that spiritual quest will not desert you and they will come through my patience paid off.

What you're looking at is a solitaire in the Box it's the 3 wall salt cave system which brought from spiritual quest took several weeks for them to manufacture. Is rapsody tickled pink with this we're located in Santa Barbara California and this is our health and wellness center we use this room for a meditation and yoga it's exactly perfect for what we ask for. The people at spiritual quest on us and know exactly what they're doing they don't mess around to get right to the point so if you're looking for a very serious people to make you very serious high in products we do recommend them my name is Amanda and I hope to see you at my location in Santa Barbara

Hi there just wanna let you guys know that we purchased a salt wall from spiritual quest sauna Zen and that we were local and the gentlemen were nice enough to show us their manufacturing facility we got a 5' by 2' wall and a 6' by 2' wall here are some pictures of how they were doing when they were manufacturing we were able to pick up a day after our visit. It was wonderful the wall works perfectly and to be honest these things are incredibly fragile. So if they're not handled properly somebody could Absolutely break one we didn't we had help loading it help unloading it and help setting it up up as suggested by the great gang at spiritual quest I spoke to Robert.

If I could give this place zero stars I would. I had talked to this guy about these saunas twice the last two days. Both times he had an attitude and was EXTREMELY rude! Even cursed at me. It took forever for him to get back to me so I could attempt to order and then when he did completely talked down to me. I wouldn't buy from SpiritualQuest if it was the last place on earth that sold these booths! I was ready to purchase one of these booths that day and sooo glad I didn't!

We received our salt wall. It was tightly wrapped and delivered by Forward Air their shipping partner. We had a construction project related to the room the salt wall was being delivered, so we waited to have it unwrapped until we were to install the new salt wall it respective room. Once opened the salt wall was delivered cracked down the middle with a missing electrical component. After numerous calls to the company they took no blame for the crack and filed an insurance claim with the delivery company they utilize. It's been over the 90-120 days since the claim and haven't heard a word. The owner is very dismissive with no offer to help in anyway. Buyer beware. Better off looking for another company. We acknowledge issues with any company but when you receive rude backlash from the owner and no offer to help it's very concerning.

I run the best vacation rentals in Hampton, NH. We are always seeking a new inspiration and attractions for our guests. We have arrived at the next level. The 3x4 salt walls are bang on

Hey Roberto thanks for your help, my salt wall came out sweet. The blocks are generally perfect we did have to do some cutting as you suggested. Thanks for the step by step consults and we are very proud of our work. The order came with unlimited consulting free, which is the key and we got the lights, the adhesives and the blocks. Let me know what you think?

From Sedona AZ we are blown with away the 6x4 salt walls, our contractor created a great support system to mount the walls. We had ordered the very first of this kind and finally we took some images. They had asked us for prints so we could share. We are a healing center and we had this size made custom, boy oh boy the walls are huge, and impressive. Thanks again to the Artists at SpiritualQuest. If you could see them in person there no way one could explain how intricate the manufacturing is, however the packing and shipping itself was masterful. I hope this reivew helps you guys, the walls are perfect. Thank Diana

I purchased a $4,000 outdoor sauna from them that came with a joke of an assembly manual and a 14-page online manual with zero directions/diagram as to where to plug everything in. When I asked for help as to where everything plugs in, the "manager" person belittled my request for a diagram and told me he needed photos of the "thing" (his actual term). Then he proceeded to be rude to my electrician who I needed to hire to help me due to insufficient instruction materials, by calling him "insignificant dude." When I posted this review, he threatened that bad reviews work both ways—seemingly indicating that he might in turn, post a bad review for my business? Really? This man Rick has lost both referrals and future business from me. I will gladly amend this review once the sauna is in working order.

I'm a owner of the studio series float tank I've had it for about one year now and I've got to say I really really enjoy doing floating if you've never floated this is a Ave to a higher level of relaxation and creativity than I've ever had before.
The flow tank actually goes together very easily it shows up in three pieces there is the the pump and the filtration system and then the tank itself has two parts it's super easy to figure out it's super easy to have a plumber put it together which is recommended all of that was very easy to handle.
Where I ran into trouble was I was too anxious to use the item and I didn't fully dissolve the salt I don't know if everyone knows this but it uses Epson salt and if you don't dissolve the salt it can cause problems with the filtration system I of course had some problems with the filtration system.
The problems were not fatal were able to work around it with our plumber and the engineer that spiritual quest took a little extra work but once we got it dialed in everything's working fine it has constant heat which is wonderful so you can stand there as long as you like and it's really good looking unit so from my POV take your time when setting it up make sure all the salt is dissolved and don't try to take shortcuts I love the studio series flow tank

Hey there I got my salt wall, OMG this is heavy. But beautiful. We have one question on the remote it shows multiple colors I was wondering if you had a list of which color is best healing. Anyway thanks for your time here is an image for all to see. Thank you

You may want to rethink buying from spiritual quest. Took 6 months to receive our "2 person" sauna.( more like single person and cheap quality at that). They wash their hands of you once they ship it out. Tried to set up a scheduled delivery from the incompetents of their 3rd party shipping company. Said I'd get a call to do that. No call, no text, no messages. The sauna that spiritual quest even specifies must have help to move just showed up at my massage therapy practice unannounced six months later. When I called SQ I was told "sorry once it's on delivery it's out of our hands. Call the shipping company" which I did several times. So the shipping company sent SQ a bill for having to redeliver my sauna because no one was available to receive the sauna that I didn't even know was coming. And the California rep from SQ had the audacity to call me and TELL me it was my fault it had to be redelivered and he was going to have to charge me for their incompetence. What an absolute joke of a company and their customer service. Also threatened that he'll send me to collections. Ha! Go ahead. My business has an impeccable reputation and credit. You'll never see another dime of my money. Do yourselves a favor and shop around for a better reputable company. You may have to spend a little more, but I would have gladly spent more to get a better quality sauna and better customer service than I did with SQ.

The gang at spiritualquest was extremely patient with me, I called early and found out they are in CA so it was even earlier there. I asked a lot of questions about the 2 person sauna on sale. We must have asked everything from the plug, the size, the bench and much more. Anyway I did not order while on the phone however I did try to order online later. The online order would not go through for some reason. Later a day or so I called and the nice gentleman took my order and it was easy. If patience is what is needed they had it in spades. Good work.

It would be an understatement to say that I've been treated with unprofessional service.

To begin with, for as long as I can remember I was looking for a Salt Wall. Multiple friends of mine requested that I get one and place it in my room in order to help me with my severe allergies as it did with theirs. I finally listened to my friends and I purchased the Himalayan Pink Salt Wall of 4'x4' which costs an estimate of $1,400 plus shipping which rounds total to $1,700. When the wall was finally on its way to being delivered, they delivered it to the wrong address on file and then I called and told them that there's been a mistake.
The guy who answered the phone call was extremely rude to me and told me and I quote " that he can't just shake his magic wand and change the delivery" I found this to be extremely unprofessional. Clearly, I know that you can't shake your magic wand and change the delivery on the same day. However, it is your responsibility to make sure that you have the proper information from clients and make sure their orders which are of great monetary value are delivered promptly and in appropriate manner.

Moreover, once they finally delivered the the wall to the correct address, I went ahead and called a couple of my friends to help me install it because I cannot lift it on my own. Once we opened the package we noticed how the entire left side of the Salt Wall is cracked and shattered as well the top corners. At this point, I was completely appalled and devastated with my purchase. However, what happens next is even worst.

I decided to document my experience with videos and images that I sent to the business by email, asking them for some sort of refund to my order because its beyond unacceptable that they
1. Deliver to the wrong address and then I'm disrespected by their mistake.
2. A package worth $1,400 is delivered shattered.

However, as any unprofessional business would do, they ignored all my emails and phone calls and blocked my phone number in order to avoid taking responsibility for not meeting the needs of a business transaction. I'm very much hoping that they will see this post and take responsibility for the bad service that they've provided and for the shattered Salt Wall in which they shipped to me.

Order #*******

No one should be purchasing from a business that refuses to provide the needed service for their clientele. Spiritual Quest needs to provide me with the refund necessary and needs to take responsibility for their actions as any LEGITIMATE business would do.

Choose wisely before shopping with Spiritual Quest.