SpiritualQuestReviews 209

I have never taken the time to write a review and I am not sure how to say this, but I got one small lamp and one of the sets of salt blocks stones. They are brilliant and to think I placed my order and they arrived 4 days later packaged to the nines. The packing was so generous in how they protected the salt, using thick foam, double boxes, and bubble wrapping. The cost of the packing must really add up, regardless of the lamp and stones arrived safely. I think that is a miracle they must really know what to do and how to do it. A great experience for sure I must order more very soon I will. Then I got to thinking my package was heavy these poor guys that lift these rocks all day and then take the time to pack them as they do, man I can't believe they can stay in business the value was unbelievable thanks so much and thanks to Cali the person that shipped my items, She left a handwritten note in my boxes so nice what a nice touch. My top five experiences so far this year and oh yeah open during the pandemic

Thank you so much spiritual quest your Sona is amazing we got the two-person duets on it's just a wonderful product we also bought the Himalayan salt wall package I must say that the products are amazing it must take so long to manufacture these by hand and in a day and age where so many people are just short-sighted and don't have any craftsmanship it's obvious that you guys take the time to do everything right we really appreciate the time you took when we were ordering and we also appreciate how you package it up for shipping thank you very much will definitely be ordering again

I am Kathy Rose. I DID NOT leave a POSITIVE review 1 day ago. This was left by Spiritual Quest themselves.
OMG. I couldn't believe I saw this when I went onto the site. In fact, my husband was called names when trying to clarify the features. Wanted to send a video of the non working components only to be told that they don't "have time" to open videos. The Sauna purchased did not heat to the 150 degrees stated when making the purchase for the "last 2 person sauna" I quote because looking on the website they still have a "last one' after we purchased.
BUYER BEWARE!

I paid handsomely for the large "Mountain Rare White Himalayan" salt lamp and got a lamp that was only partially lit, only the quarter bottom lit up and the rest was dark, VERY UNLIKE THE PHOTO on their website!

I wrote the owner and asked for him to send me a shipping label to return it, unless he could exchange it for one that looked like in the photo he advertises. Long story short, he basically told me "too bad". He treated me as if I had bought a $15 dollar trinket instead of having spent $300 PLUS, because I had also purchased another large lamp.

So much for customer service! The absolute worse ever. In fact, never have I seen such poor customer service. If you're not buying a very expensive salt room from him, you're worthless as a customer to him.

If you are hell bent on buying something from them (good luck!).
Worse experience ever! Look at the photo of the lamp he advertised and look at the photo of the lamp he sent me!

The packaging was ALSO horrible, it arrived in shambles and I feared the product would be ruined. When I told them they said the someone had quit and the person that shipped it didn't know to package properly. (Really?)

As if that wasn't bad enough, upgraded dimmer switch and lightbulbs were also missing!

I absolutely love the salt panels. They are beautiful and well made. They create a calm inviting environment for my room.
I have yet to try the Iiris - 77 but that is next. This is the disappointing part of my experience. The Halogenerator arrived in a box, no manual, no finished electrical cords and when I tried to contact the company (Spiritual Quest) that I purchased it from they did little to help me or talk to me. When I did finally reach the person who originally helped me (because I wised up and called from a different ph. Number) he said he was busy and would call me back. I challenged him and asked if he would please, really call me back and he said, "Yes". I am still waiting (It's been a few weeks). I am fortunate enough to have access to a great team of electricians, welders and engineers through my husbands manufacturing plant, so it has taken some months, but we have been figuring it out. Why so long, because his business has nothing to do with mine and I had to pull them (his employees) off their jobs to work on my salt panels and generator.
My point in writing this review is only to say, Do not be too quick to believe the guarantee and more than that, do not believe that the customer service is even available to you or that it exists. Forget returns. That is out of the question and they will insist that they mentioned that to you on the phone.
I had the person's cell phone number and could call him anytime before I gave him my money. He would not answer after, not until I called from a different number.
You need to know what you are doing and that you will most likely be on your own. I spent $7,000.00+ and he would not talk to me. I could not even get him to give me a receipt for my purchase for my taxes.

So, GOODLUCK! The product is beautiful, the service, NOT SO MUCH

I requested a salt bowl lamp for Christmas as a gift. The lamp arrived but the salt balls weren't in the box. Instead there were salt rocks, I called customer service - a really nice lady answered and she shared that the salt balls were on backorder... another shipment would be arriving in a couple of weeks. The salt rocks were complimentary due to the delayed shipment. She was extremely accommodating! Why only 2 stars? If she wasn't so nice, I'd rate as 1 star. The salt balls arrived (I received them a week and a half ago) but they don't heat! 1 ball (that sits directly over the lamp) gets slightly warm, the rest of the balls remain cool to the touch. I've heated the lamp for hours, with the same results. I called customer service last Friday (needless to say it was not a stellar experience). The gentleman proceeded to tell me that the salt balls don't heat! The lamp doesn't get hot enough! I asked him why it's advertised on the website that the balls can be used for massage and it's advertised that they heat up. He said he didn't know why but that the lamp is for looks, I have to find an alternative way to heat the salt balls... such as wrapping them in a hot wet towel. I'm pretty sure a warm wet towel will cause the balls to degrade faster. I'm very disappointed with this purchase - I wanted them to use on my muscle aches.

Great customer service from the start made our decision easy in choosing SpriritualQuest for the sauna salt cave. The product arrived via a professional delivery service and was professionally packed arriving without any damage or issue. I was so excited and determined- I uncrated and carried it in myself and installed it alone all in under 2 hours. The panels set up, level and buckle easily together and the wiring plugs in as simple, I needed support on the roof panel and the customer support was right there with helpful info. I was sitting in my new sauna salt cave with a lemon water listing to music before dinner and the delivery truck arrived after 1pm with plenty of notice. In three days of use I am noticing better skin and breathing plus my pressure is down. I would highly recommend this company and product to anyone looking for a salt cave.

I came across this site while searching for a large Himalayan Salt Lamp. They have an incredible selection. Customer service was great, friendly and very helpful. I got exactly what I was looking for.

We've been doing business with Spiritual Quest for almost 6 years. Their products are superior to others on the internet and they stand behind all that they sell. When ever there has been a problem in what I've ordered vs what I've recieved, Rick has always made good and my expectations have always been exceeded. We are now reworking our Salt Cave and Rick has been instrumental in providing us with knowledge that I couldn't find elsewhere. Hard to do business with great support and that's what he provides along with great products and service.