SpectrumReviews 1,940

DO NOT GET ANY SERVICE FROM THEM.
My internet services and phone services goes off on a daily basis. What I mean by that is the box cuts completely off. This is the only way I can get in contact with my kids while I work nights. Last night I had to leave abruptly because I was so worried about my kids and was wondering why no one was picking up. That's money I'm missing out on. In my opinion their services should be free because they are not worth a damn. Not to mention their is always something with the ON DEMAND CHANNELS. It always says title is unavailable right now try again later. But yet you expect me to pay a $150 bill. Then they have the nerve to offer security for your home. What good will that do if their services $#*! up on a daily basis.

Cant BELIEVE this company is still making money! We are all suckers. Total lies... good luck on the buy out contract! They wont approve my paperwork I sent saying that it was a monthly bill not early termination fee! I wish I would have read these reviewd before I switched! And my previous provider double our bill, thats why we switched. Im gonna unplug. I think the live streaming may be the way to go... get out ftom underneath these money sucking greedy bastards before its too late. UNBELIEVABLE!

I spent 20 minutes trying to give Spectrum money online. Done with it. I printed a check and will send it with a paper bill via USPS. They'll get it sometime.
The service is fine, but paying online, which I do, is impossible, as the name on our credit card isn't 'valid' and can't be edited. Website problem, but a big one to me, as paying bills, by check and online, is my job 24/7.
Google Fiber is now in our neighborhood and is tempting.

Tried the switch to cable (already had internet with Spectrum), after my initial cable company went up in price... don't do it!
Customer svc rep lied, said I would get a certain channel ( which was only 1 of 3 I really wanted), when I tried it, lo and behold you gotta pay for it! She told me it was included. The 30 day free trial is a scam. Still have to pay if you change your mind, not only that, my Internet svc now went up an extra $7.00!
I guess payback to me for trying their sucky cable.
Pleaded with the rep to get my old pmt back to no avail. Been a good paying customer, doesn't matter these days... DO NOT GET SPECTRUM!

Set the story right Spectrum is a brand name TWC states are contracted through TWC for another 3 years. Charter is not in any TWC state go by the pricing of 2017 TWC prices not spectrum it's not in our market yet. Spectrum is working off of TWC towers and services and markets. Not all is created equal. So confusing to make matters worse we still pay the highest prices fees an surcharges we can buy our own modem it's not free. Spectrum is lying to every customer and still over charging us. TWC states are not being treated fairly.

I wish there were negative stars! This place MUST be avoided - like a crossing a rickety bridge over crocodile-infested waters.

First off, the service is horrible - the internet bandwidth is a rip off, never able to handle the load of two devices let alone more. I relocated out of state and cancelled my service the first week of September. I was told by Spectrum to turn in my equipment either in my original state (Maine) or turn into a Spectrum store at my new state/destination (Colorado). So I did just that, on Sept 22,2017, I entered my Colorado Spectrum store and turned in my 2 DVR's and modem with remotes. I have a receipt for such return. On Sept 27, I receive a bill for outstanding equipment. So I call customer service and they say just wait until you receive your final bill and it should reflect. So I wait. On Oct 18, I receive a collections notice for $160! I enter my Colorado store and ask what happened. The CO store says they don't communicate with main Spectrum because my cancelled account was originally Time Warner (prior to being bought out). Really?

I try calling the customer service line and am on hold for an hour waiting for a supervisor. Once I get a supervisor, I'm on hold for another hour. So because this company is stuck in 1970's with their inability to communicate and inability to process a signed receipt by THEIR agent... I'm in collections. As of Nov 1, they say the equipment on the receipt is not the equipment they seek. There are 3 other pieces with different serial numbers. Sounds like one of their "stellar" installers forgot to return equipment after an upgrade or something. Why on earth would I have 6 pieces of equipment, and if for some bizarre reason I did, what benefit would I have keeping it when I'm only getting service for 3?

Do yourself a favor, and go ELSEWHERE for your entertainment needs. Reading other testimonies I can tell this company won't last long. I will NEVER return to this deceitful and corrupt company. I don't care if I have to pay an arm and a leg more, I will never do it. I have already preached the gospel about this so-called company and people are following suit by cancelling and going DirecTV.

I tried paying my bill via the automated phone system. After putting in my information, it tells me that they are experiencing technical difficulties (this is been the case multiple times), it sends me to a live person to pay but they warn me that it will be a FIVE dollar fee to pay someone "live" verses the automated system. First of all, I have heard of fees for "convenience" or whatever but $5 is ridiculous! Second, I explained the technical difficulties to the agent and that I didn't want to pay the $5 fee (shouldn't have to, their problems, not my mistake). He replied by saying that he saw on my account that they had already waived this fee before (due to the same problems in the past). He basically said that they might waive the fee once as a courtesy but that they would NEVER waive that fee because there are other ways to pay. I just wanted to pay my darn bill and they gave me a hassle to do so. This wasn't the first time we have been given a hard time doing so. If you are having a technical issue on your end, FIX it, but until then, WAIVE THE FEE because YOU are at fault for having a system that was down (again, not the first time). The INTERNET service is fine, but they make it really hard to pay the bill, and of course hassle you if you are late. BAD CUSTOMER SERVICE!