SpectrumReviews 1,940

Customer service offered 2$ off my 200$ bill! Worst customer service I've ever experienced! Paid my bill on time for years! Unable to get service for shows that we pay for for days! Will never use them again rip off is what spectrum is! I advise never use them every since they've switched from TWC to spectrum they are nothing but a rip off! Want their payment but offer nothing for the consumer!... They lie over and over even their recording states tat their demand is down but they only give the consumer a 2$ discount
Why do they treat THEIR CONSUMERS THIS WAY? There CUSTOMER SERVICE PEOPLE CAN NOT ANSWER THIS QUESTION WHY?

This company provides the worst telephone service, the most horrible TV service, and most unreliable internet service available. Today, my landline telephone won't work (big freaking surprise) so I called the company from my mobile phone. I have been on hold for 20 minutes so far and they tried to get me to make an "appointment" for a call back tomorrow or later this afternoon. I HAVE NO FREAKING TELEPHONE! WHAT IS WRONG WITH THIS COMPANY?!

If they try to get you to sign up for their service, just DON'T!

Started with Time Warner installing a modem upstairs as far from where we "live" as possible, 12 + years of bad internet reception, walking up and down 3-4 times a day to reset the modem & router. Finally after 12+ years of terrible reception & about 10 service calls, a guy tells me he can put a second modem in our den (upstairs now phone, downstairs now internet). Why couldn't any of the others do that? Great internet? But then the prices skyrocketed! So we took channels, extra box off... then home phone but they turned off the wrong modem and we lost internet. But they insisted they didn't, wouldn't believe me! Made me turn the box off/on, off/on, off/on, for an hour. I was patient, finally asked for a visit. Guy comes immediately believes me, fixes it, takes the box. Then we find the alarm won't work w/o home phone or it costs $150 to set up alarm with cells! So we ask to turn home phone back on (no problem) go get modem, call to get it turned on. The woman I get turns off the other modem (you don't need that now). NO! I told her what they'd done with the internet two days ago, went without it for 20 hours. I laughed & said I would find her & kill her. She knew I was joking because she then asked why we need 2 modems. I had to go thru the 15 minute explanation that TW gave me. Why does she need that? Just turn on the stupid modem! After 15 minutes of explanation, I was done. I gave the phone to my husband. No one was there! She had put me on hold and transferred me! He's now been on the phone with someone else for about 15 minutes! You would THINK their records would show we had/have TWO modems and why! No one knows what's going on! Still no home phone working! Oh and why did we want to turn off home phone? Between 20-30 junk calls a day? Their answer? Install nomorobo. We have it. Hmmm... So now the guy my husband is talking to turned on the phone and turned off the internet modem AGAIN! He said he had to turn both off to fix the problem. Both stayed off for about 30 minutes then he turned both on. Finally everything works but what a mess. And what a messed up system they have! The last guy was nice and helpful but their system stinks!

You need a lawyer to explain all the fine print in their contract! They claim to offer a 3 year guaranteed price plan but that not what they tell you when they continue to increase your price! They then tell you they only offered to guarantee your price but not your channels. Then tell you that your price increases are due to regulatory fee increases, so neither of their misleading practices is true! Your price will increase and your service will decrease at the same time and you should know that. SCAM!

I stated with Comcast 13 years ago, then it changed to TimeWarner and now Spectrum. Spectrum is definitely the worst! They offer so little for really high prices and customer service has been rude. The only good thing about them is there is a spectrum app on smart TVs to save from paying for boxes but Frontier offers 6 boxes and the same package for less than what I'm paying at spectrum with only one box. Internet is not very dependable and sometimes spectrum app doesn't work. I hate to switch after 13 years but I can't imagine how high my bill will be in one more year. So peace out Spectrum!

I wish I would have known this was such a bad company before I got with them! First they charge you $200 for activation fee, then less than a month later you get your 1st bill in. To top it off! I get my 2nd bill in and it's due less that a month from when I paid my last! I look at my bill and these buffoon company is charging me for service I haven't received yet! On the bill summary it says service from 04/14/19-05/13/19 and today is 04/23
REALLY!
TRY YOUR BEST TO STAY AWAY FROM THESE SLICK THIEVES!

I have had service since 1991. First it was Paragon Cable, then Time Warner, now Spectrum. They do not care how long you have been a customer. The bill keeps creeping up a few dollars every few months. I am on auto pay so I don't notice right away. When you call to discuss, they give you some lam excuse. I saw a commercial on TV and noticed an ad on my iPad for new customer rates. I called and asked since the service is in my name, I've been a customer since 1991, my husband has never had service, could we put it in his name and get us a "new" customer rate. Per the representative, "it's not their business model". I pushed the issue where is it in writing, transferred to a Ryan (who was rude and talked over me), I refused to talk to him anymore and asked for someone else. Again, "NO" we can't do that. I thought it was a brilliant idea on my part but you can't have service for 30-days at the address to be qualified as a "new customer". So I will switch to AT&T for 11 or 12 months, then back to Spectrum for 11 or 12 months and keep being a new customer for better rates. I can play their game also and keep saving some money.

Unbelievable that the guy Wayne hung up on me saying I wasted his time.
Because I did not give him my birthday to reserve my order information, but I said I did not want to, since I did not know when I would come back and sign up.
His attitude was very rude to me from the beginning, keeps asking me what TV I watch and what purpose I use the Internet. It is none of his business. I made myself clear what I wanted from the beginning of the call. And he insisted to answer his questions.
I am in the field of the industrial company customer service, I know what makes the customer happy. Their service is the worst one I've ever had.

I have had service with this company for one month and my internet cuts out non stop. I have had a tech come out to my house they said nothing is wrong it has to be at the pole. The tech said he would send someone out to check the pole and fix the issues. Well that was 2 weeks ago and the problem still hasn't been fixed. My bill is due now and I ask for a 50% credit since my internet and cable work 50% of the time which I thought was fair. But all they offered me was $25 for the inconvenience. I would not recommend this company to anyone.

For the past five months I have reached out to customer service anytime I have received junk mail from them. Being an avid eco friendly person. This is infuriating. Even more so, they have not corrected the issue and have a nearly full grocery bag full of unwanted mail. I have been told I am on the do not mail list. But is apparent that I am not. I received a credit for the trouble the first couple of months, but have been told no more credits are allowed. However, they still have not corrected the issue. Logic, customer service and marketing courtesy are non existent.