SpaSalon.usReviews 188

I have been using SalonSpa.us for years when acquiring different products and equipment for my salon and day spa. Their prices are reasonable for the quality products they sell and the customers service has always been spot on. I would have ordered the wrong item in my most recent purchase of a replacement part, but called and was kindly redirected to the right part within minutes. Sales and service have always been knowledgeable. Shipping has always been rapid.

Customer service was very helpful in answering my all of my questions regarding a warranty information as well as specifics about the items I wanted to purchase.

Didn't know what part to order for my pedicure chairs, did live chat and got what I was looking for within minutes. Awesome!

The representative is very professional to help me to get the parts That I have been looking for. Strongly recommended to everyone

Be careful with spasalon. Us they are Cheating and lier, I returned the item and they didn't refund money and they asked me send another the payment then they will refund but they don't, now I call Lisa and store manager but they never answered or call me back, please don't send any money if they ask. Lisa is really bad service

The sales person was awesome and even sugested a new replacement product. I bought 2 motors last year in Feb and they already burned out so I am just outside of the warranty which stinks Doug

Pricing beats all the competitors. Order received fast. Lets see how fast products will be shipped out and what condition their in. SO FAR SO GOOD.

I had a good experience with the order and will have a better one if I get my order in a very timely manner... I need it quickly.

I bought this part for my pedicure chairs cheaper 7 years ago then my order today. That don't make sense. The option of picking up order at your local store to save on shipping should be an option for customers. But I'm glad the part is still in stock and I was able to find it online at SpaSalon.us

We've received the chairs n was very please with it, very comfortable and my clients loves it too. The clolor is a prefect match with the rest of my equipment so I would like to thank you.

I haven't received my pedi chairs yet but the costomer service was excellent! I had a lot of questions and they were knowledgeable and helpful every step of the way!

This is the first time I was ordering the pedicure chair. I just ordered one. First, talked to the saler he said that will take 1 to 3 weeks since place order( middle of Feb) till I get order. After paying full payment till the day( 10days) i got an email said that my order was finished and packed. Just waiting for shipping out. After 4days I got that email. I still didn't get any information abt tracking number, I called and they said they will check for me. Then after 3days, I still didn't hear anything, I called again and they said my order is on back order. Wtf? What happened with the email that they said my order was good to ship out... then I contacted them, they said they were going to call me to tell me abt that. But I called them first?! Seriously? Then I told them I wanna talk to the manager but they didn't let me, instead of that they kept sending me the email my order will get to me the end of March. That means it takes 6weeks to get it to me. Even when I placed my order, I mentioned that I need it the latest is the first week of March since they have said it takes 1 to 3weeks. ( my nails studio is gonna open on March 12th) And I called them again to ask to talk to the manager for the refund. They gave me number. But I couldn't talk to manager bcuz voice mail. I left the message, now waiting for them to call back.

User friendly website. When I called rep was very friendly and even though order is needed within a week he assured me that it would be expedited so that I could have it on time for my opening. I will submit another review when I have received my order.

We don't have the product yet so it is hard to tell when ordering online, but it seems easy and efficient so far.