On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
SOUND SMITH Reviews Summary
SOUND SMITH has a rating of 4.9 stars from 53 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SOUND SMITH most frequently mention and customer service. SOUND SMITH ranks 5th among Instrument sites.
We monitor reviews for authenticity
I purposely chose to title this review "customer care" and not "customer service" because there is a distinct difference. Service indicates you're getting your needs met. Care indicates your expectations are exceeded. Shannon certainly cares about taking care of her customers - fair prices, quick shipping, always responsive, and certainly reliable. There's something to be said about dealing with local shops if at all possible. Thanks!
Really great people to work with. Emailed directly with the owner Shannon. Good solid instruments for a very good price.
I was probably one of the 'annoying' customers... asking a lot of questions and not being decisive. But, the 'Smiths' were incredibly helpful and gracious, and eventually helped me make the right decision. It's a rarity these days to get such a high level of customer service -- especially when combined with really low prices -- but Sound Smith delivered in spades. You can tell they are driven by a real passion for making music.
Recently ordered a guitar strap and was very pleased. The transaction was quick and easy and the product holds up. Thanks
This is my second Sound Smith Uke. I firstly bought a Resonator Tenor and have just received a spruce top Tenor. They both sound beautiful and represent great value for money. Wombat, who is the gun player in our Uke group has given the Resonator the thumbs-up, a really good endorsement I though. I am very happy with the service to Australia. Well done Sound Smith.
I am very happy with the Banjo Uke and with the service! I did have a small glitch when ordering with a coupon code but got that figured out. I sent them an Email and they were responsive when I let them know about the glitch. No real complaints about ordering. Sound Smith shipped it very soon after I ordered it and it arrived faster than USPS predicted. I have only had the Banjo Uke for a little while but I really like it. It sounds and plays great. The only issue I have noticed is some frets could have been cleaned up more when it was set up. However, the action is very nice. It is a little heavy but should be expected with a wood, closed-back banjo head. It is also very loud, which I like. I will review this further after having a some time to play it.
Very high quality items at amazing prices. I also love the great customer service and quick responses! :)
The customer service and assistance during ordering of "Sound Smith" products is excellent. I'll give another star once the arrival of my shipment lands here and everything shows up in good condition, looking as awesome as in the photo's. Thank you!
Red Ukelele the neck was cracked ie: damage in shipping. They credit me back and told to keep it. So bought another Uke with a harmonica. 2 day free shipping. Keep up the good work Shannon..
I knew what I wanted, but I viewed the other instruments first, I wanted them all, especially the resonating Ukulele. All the instruments were attractive and had a personal touch. I found harmonicas and ordered two, good price and I am looking forward to trying them out. I did wonder if you are going to carry any other keys.
I can't recommend Sound Smith enough. Shannon is a fantastic entrepreneur with a huge passion for craft and aesthetic. I've been blown away by everything I've seen, from the ukuleles, bass ukuleles, straps, and picks. This is definitely a local business to support, and to keep your eye on as they inevitably grow into and throughout Central Oregon and beyond.
Sounds Smith instruments are quality - beautiful instruments with great tone! And love the guitar picks and straps.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account