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SoundCloudReviews 147

2.3

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SoundCloud Reviews Summary

SoundCloud has a rating of 2.3 stars from 147 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SoundCloud most frequently mention customer service and free trial. SoundCloud ranks 10th among Music Promotion sites.

service
26
value
24
shipping
7
returns
12
quality
24

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Florida
1 review
2 helpful votes
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Not user friendly!
October 4, 2020

Not user friendly or impressed by it! I've been using Pandora for a while and i see no difference give or take a few songs on both apps they all have same features i also used Soundcloud on my Serato dj and its a mission to download songs to your computer then to the dj set. The streaming part is okay but the history disappears I'll keep Pandora for now and just keep downloading songs from different sources for my dj set. One more thing canceling subscription was a mission to had to YouTube it that's bad!

Date of experience: October 4, 2020
Texas
3 reviews
7 helpful votes
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WHAT HAPPENED.
September 24, 2020

Very poor quality music, commercials even paying. Repeat of lost music and again NO customer service
* may I add after a commercial they mention pandora why? Are they affiliated?! Guy says yes but but they never say it anywhere other than in the non paying to I'll never give my money to them as they are now, thanks for causing a neg. Vibe in my life I sad very sad

Date of experience: September 24, 2020
GB
1 review
6 helpful votes
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Avoid!
September 18, 2020

For a website that is used pretty much universally, to say their service is awful would be an understatement. You can't contact them; they never reply when you email and they aren't interested in anything other than taking your money. I've written to them 20 times and had not one single reply. In the end, I had to raise cases with PayPal to get my account cancelled and even then they refused to speak with PayPal or myself. There are plenty of other file sharing platforms out there who offer much better customer interaction. I would encourage you to look for these, rather than perpetuating and reinforcing this terrible customer service platform.

Date of experience: September 18, 2020
India
13 reviews
2 helpful votes
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Great Site
September 4, 2020

It is a great website for more music to listen. Easy to listen to and upload the song. I really like to recommend it to everyone.

Date of experience: September 4, 2020
Hong Kong
1 review
6 helpful votes
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Terrible Service
August 6, 2020

Soundcloud is a great website for sharing music with others, but their service- dare I say- is horrible.
4 months ago. My Soundcloud account suddenly disappeared. I have checked all the help forums on how to get my account back. Nothing. If you need to post a problem on the forums, you need an account. I sent 3 emails to them. All three replies were automated and were about something about not being able to reply quickly due to COVID. I have waited 4 months. Either Soundcloud is a sick company ran by bots or the people working there are not 'working'.

One more thing- their help service links are total baloney and don't exist. Such a bad company.

Date of experience: August 5, 2020
GB
1 review
6 helpful votes
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Rubbish
April 8, 2020

No feedback from support for queries.
Generally, a pile of dung.
Wouldn't recommend to anyone, and the fake glowing reviews (Like Diana M (2/14/20) on here are not to be believed - it's just bull.

Date of experience: April 8, 2020
Illinois
1 review
1 helpful vote
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Want a career?
March 10, 2020

Lmao, don't use soundcloud. The copyright team allows fake metadata copyright's to be used, and the copyright team doesn't do anything about it. Go to youtube or get a middleman and go to spotify.

Date of experience: March 9, 2020
India
2 reviews
0 helpful votes
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Soundcloud is one of the top most company of the globe even its customer support number *******232 is also so good.

Date of experience: February 14, 2020
Brazil
1 review
2 helpful votes
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Search system
December 30, 2019

Very bad search system. It does not consider many ranges, reducing the number of finds. I have posted quite a large number of songs so far, and the search engine can't find many of the oldest ones.

Date of experience: December 29, 2019
Texas
1 review
1 helpful vote
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Soundcloud
December 28, 2019

We like sound... We recently became a members to get more fans... At first I was skeptical but it does pay off. However, what I don't like about soundcloud is that you have these fact promoters acting like they can generate you a hug following. Which we will tell you right now... Just ignore them and keep posting your music. Because the real promoters will promote your music dye to the fact that they genuinely enjoy your music!

Date of experience: December 26, 2019
Canada
2 reviews
0 helpful votes
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Awesome
December 22, 2019

They made me a promo for free and they did an interview too and all thats stuufff
I never had problem with those people
THEY ARE AWESOME

Date of experience: December 20, 2019
Mississippi
1 review
1 helpful vote
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No videos or varied kinds of real music. The selections were either monotoned, slow & boring or really aggravating, screechy noise that really got on my nerves, especially what they picked especially for me! I never even heard of most of the "supposed" artists.

Date of experience: November 3, 2019
New Jersey
1 review
2 helpful votes
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GET SPOTIFY INSTEAD
October 30, 2019

This app is so trash so many unnecessary ads about stuff no one cares about. Soon to get another music app so tired of "soundcloud". Real $#*! if you ask me. P. S NOONE IS PAYING 15.99 PER MONTH FOR "GO+" SOUNDCLOUD YOU'RE $#*! HOPE EVERYONE READS THIS.

Date of experience: October 30, 2019
Idaho
1 review
1 helpful vote
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Previews
October 8, 2019

You have made a lot of your tracks only available with SoundCloud go. I've had this app for about 2yrs now. I've been building up my playlists. I'm not, not at all, happy about how much of these songs have become unavailable. All my tracks started as free, now approximately 90% of my tracks require SoundCloud go. This is ridiculous. I'm very unhappy with your app at the moment and I'm tempted to uninstall. Please take these tracks off SoundCloud go, perhaps I'll change my mind. I hope I've been clear enough.

Date of experience: October 8, 2019
New York
1 review
0 helpful votes
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Removing music from playlist but still on the app lots of people have there songs remove and have to refind them again and NO RESPONSE from app terrible but they pressure you to upgrade

Date of experience: September 18, 2019
Canada
1 review
1 helpful vote
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Go+
September 12, 2019

The newest update with SoundCloud is absolutely garbage half of my songs in my playlist is now only previews and I'm not gonna pay 15.99 a month for music

Date of experience: September 12, 2019
New Jersey
1 review
3 helpful votes
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They are the worst!
September 10, 2019

These people rob you I unsubscribed months ago and they are still taken money out of my account every month and there's no way to contact these thieves never again will I use SoundCloud they suck I want my damn money you keep taken from me or I will go higher above and sue the $#*! out of you $#*!s don't subscribe do yourselves a favorite they take your money even after you unsubscribe

Date of experience: September 10, 2019
California
1 review
0 helpful votes
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Soundcloud SUCKS!
August 6, 2019

I canceled my subscription because their music is very limited. I spent hours and hours creating a playlist and overnight it was completely gone. There is no contact info, instead they send you on a wild goose chase continuously revisiting the same unhelpful pages.

Date of experience: August 5, 2019
Slovakia
1 review
0 helpful votes
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Amazing app
August 5, 2019

I've had their app for ages, they're free to use with some ads and have a great track selection to pick from!

Date of experience: August 3, 2019
California
1 review
4 helpful votes
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I used to be an avid user of SoundCloud. It was nice getting to listen to more low-key music on there but it's just out of date when it comes to Spotify. Spotify's streaming services are entirely smoother and their algorithms on their radios/stations have added so much more music to my playlists.

Soundcloud also froze my account about a week ago for unforeseen reasons which was the cherry on top for me. It was a nice trip SoundCloud.

Date of experience: July 4, 2019