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Soufeel Reviews Summary
The company's reputation is significantly marred by persistent issues related to product quality and customer service. Customers frequently report receiving subpar items that do not match their expectations, alongside significant delays in shipping and delivery. Complaints about unresponsive customer service and difficulties in obtaining refunds further exacerbate dissatisfaction, with many feeling misled about shipping times and product quality. While there are occasional mentions of satisfactory products, the overwhelming sentiment suggests a lack of reliability and support, indicating that potential customers should exercise caution when considering purchases from this company.
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I bought two charms and both were very dark and you can barely see the picture. With technology today, the picture should have been edited on their end to try to lighten it. If not, then i should have been contacted to submit a better picture! Very disappointed and now im out $50 and will have to give a crappy gift.
The person handled my issues is Amber.
I love her prompt service and patience.
Today I had received my parcel in a good condition and I really love them so much.
Will purchase again. =)
We’re so glad you like our charms, Lim! We'll do our best to provide you a better service in the future. Have a nice day! - Annie
The whole shopping experience was simple, the product amazing, the postage time was very fast. Thank you Soufeel.
We’re so glad you like our charms, Penny! I will be sure to share your kind words with our teams. We'll do our best to provide you a better service in the future. Have a nice day! - Annie
This is my second order with soufeel. I am 100% happy with the service and how easy the order process is. The products themself are stunning can't wait to order another item. Well done soufeel nice to do business with a fabulous company :)
We’re so glad you like our charms, Ana! I will be sure to share your kind words with our teams. We'll do our best to provide you a better service in the future. Have a nice day! - Caroline
Thank you so much for my order. The order was placed, made and shipped to me in the U. K. in exactly one week. It's a perfect gift for my sister in law! Many, many thanks x
Thank you for your positive feedback, Kathryn! We greatly value your trust and confidence and sincerely appreciate your loyalty to our business. -Caroline
I ordered a photo charm very happy with it, it's beautiful.
Hi Toni, thank you for sharing your happy experience with us! We greatly value your trust and confidence and sincerely appreciate your loyalty to our business. -Caroline
Prompt delivery, perfect product, nd very pleased customer..
We’re so glad you like our charms, Trina! I will be sure to share your kind words with our teams. We'll do our best to provide you a better service in the future. Have a nice day! - Caroline
Only ordered charms last Sunday, wasn't sure what to expect as I don't often order online, received them yesterday, they are stunning!
Amazing service also from customer service!
Thoroughly recommend!
Hi Jane, thank you for sharing your happy experience with us. We'll do our best to provide you a better service in the future. Thank you.
Hi Judith, thank you for sharing your happy experience with us. We'll do our best to provide you a better service in the future. Thank you.-Caroline
Danke für die tolle anhänger bin total happy
Hallo Christina, danke für das Teilen Ihrer glücklichen Erfahrung mit uns. Wir tun unser Bestes, um Ihnen einen besseren Service in der Zukunft zu bieten. Vielen Dank. - Caroline
I ordered a necklace and personalised pendant with a photo for a gift. The package arrived quickly and the pendant is just beautiful. I am so pleased and I know my mum will love it.
Many thanks.
We’re so glad you like our charms, Anne! I will be sure to share your kind words with our teams. We'll do our best to provide you a better service in the future. Have a nice day! - Caroline
Thought I'd give Soufeel a try having seen the advert on Facebook.
I have to say, what a fantastic product it was. I'd had our engagement photo on the sterling silver heart and was really happy with the outcome.
The sales team were great and I was given lots of updates via email to keep me informed how my purchase was progressing. Quick delivery and efficient customer all followed up with a great product. 5 stars Soufeel and thank you.
We’re so glad you like our charms, Steve! I will be sure to share your kind words with our teams. We'll do our best to provide you a better service in the future. Have a nice day! - Caroline
I got some photo charms and they are amazing quality but wat really stood out for me was the after purchase service i just sent a fb massage asking a questen and they when above and beyond and they replyed to my masaage with in the hour!
Hi Corrine, we really appreciate for your kind words! Looking forward to providing you a better service in the future. Have a nice day! -Caroline
My 2 photo charms arrived today and they are absolutely beautiful, the delivery was super fast and I will be recommending SOUFEEL to my family and friends
We’re so glad you like our charms, Trudie! I will be sure to share your kind words with our teams. We'll do our best to provide you a better service in the future. Have a nice day! - Caroline
Ordered two personalised charms, I'm very disappointied with both. My chosen photos looked great when displayed in the 'locket charm' on the screen but you must bear in mind that the size of the actual charm you receive is much, MUCH smaller and not all photographs will lend themselves to such miniaturization. A preview of the 'true' size would have been helpful. If buying as a gift I highly recommend that you give the recipient a strong magnifying glass as well - they'll definitely need one!
We apologize for the inconvenience caused to you. There has the size information on our official website of the products. And we'll certainly share your suggestion with our team to provide you a better service in the future. Have a nice day! -Caroline
I was doubtful at first with the company because of the great prices and you can easily be tricked online but when my jewelry arrived I was very surprised and loved every piece. It does take an extra few days for personalized items, which I ordered a photo charm and it's really cute. Going to place an order for some lovely Christmas gifts for my sisters and mother.
We’re so glad you like our charms, Ana! I will be sure to share your kind words with our teams. We'll do our best to provide you a better service in the future. Have a nice day! - Caroline
Just want to say how great soufeel is, they offer Beautiful Beads for your soufeel brackets at a very affordable price that I think are better than pandora by far! I bought a gorgeous ring called the Primrose and it broke on me, they immediately took action and sent me out another one, what does that tell you about this company. Their jewelry is gorgeous and affordable. I truly recommend their products
Thank you for your positive feedback, Lisa! We greatly value your trust and confidence and sincerely appreciate your loyalty to our business. -Tiki
We’re so glad you like our charms, Tracy! I will be sure to share your kind words with our teams. Have a nice day!
I placed order in September item still not received tracking last update States on plane from China still not received placed order mid September. Contacted customer services offered to refund my postage £4.99 never mind the £45.00 I spent on a gift. Biggest rip off going do not touch with a barge pole and I am going to post on face book every hour warning people not to use this robbing company.
Thank you for your feedback, Carol! Could you private message your order number, or email address to [email protected], because we cannot locate your order based on your name. We will be glad to help you check the order status and the reason about the unanswered message.-Stella
Ho avuto problemi con la spedizione ma Alison una delle operatrici Soufeel, mi ha seguito ed è riuscita a portare a buon fine il mio acquisto. Una ditta davvero molto seria, grazie a persone che lavorano come Alison.
I ciondoli sono bellissimi!
Do not purchase anything from this company if you want it soon.
When I contacted them for an update, they could not tell me when it would arrive as they didn't have a clue.
I found out they come from CHINA. Delivery date unknoiwn
Thank you for reaching out, Tyrone! Could you private message your order number, or email address to [email protected], because we cannot locate your order based on your name. We will be glad to help you check the order status and the reason about the unanswered message. -Stella
From the business
SOUFEEL designs, manufactures and markets hand-finished and modern jewelry made from genuine materials at the most reasonable and competitive prices. SOUFEEL jewelry is sold in more than 70 countries on six continents through our official website www.s...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Melody, no purchase at Soufeel.com is complete until you are completely satisfied. Our 365-day money back guarantee gives you time to make sure your purchase is completely satisfied. Please send an email to [email protected]. Our customer service members will be happy to assist you. Thank you! - Annie