SoufeelReviews 918

Am so so disappointed with customer service or lack of. I ordered a photo necklace on 10th December for my wife's Christmas present. This had a lot of sentimental value as the image was of her daughter who sadly passed. I only ordered as it stated that I would receive before Christmas and processing was 3 - 5 working days. My order is still showing as processing so know it will be a miracle if I get it. I have sent many emails and chat messages but have received no answers.
This is heart breaking as I knew that this gift would have meant so much to my wife.
I will not be using this company again and will return item and get a refund if it ever actually turns up or in fact this is a credible company and not some scam.
I am so angry and disappointed.

I have tried getting in touch with this company numerous times. I get a generic email back saying please wait until we have time to look into the situation. You cannot call or write to them. I think this is a scam! Stay away! I placed my order on December 5th. They took the money out that day. When I track my order online it says processing. Well its been processing for 15 days? I'm just guessing there is no way it will be here by Christmas. Will be demanding a refund!

I purchased an item for Christmas on November 26,2018. I was notified on December 16,2018 that my order had been lost! They were not replying to my emails I sent before this issue came up and when I emailed them after I found out my order had been lost Tracy was extremely rude to me! They said I will receive my money back but can take up to ten days, funny how they lose my item but it will now take forever just to get the money back. NEVER BUY FROM HERE!

My order was placed "guaranteed before Christmas" and here I am still waiting without any response to my emails or phone calls to the company. The personalized necklace was for my mother, with a picture of my father (deceased 3 years now) for her to hold on to and look at. She will not be with me for much longer and this was a big blow for me. AVOID ORDERING FROM THIS VENDOR, YOU PAY AND THEY DO NOT DELIVER AND THEN IGNORE YOU!

Horrible experience, bought my product on black friday... I receive an email a couple of days later informing me that product is being prepared for shipping... 2 weeks go by no updates. When I reach out to their customer service, I'm fed a lot of bu$% cr@p that give them some time for shipping. 2 weeks mind you. Than 1 week after I'm told they lost my product. All this could have been avoided if they did their diligence before. Horrible experience I don't recommend anyone ordering from here. They don't care about their customers just their bottom line. AGAIN DON'T USE THEIR SERVICE.

I ordered 2 photo wallets the day after Thanksgiving and was advertised they would process in 3 to 5 days and shipping would take 5 days. 10 days later my products hadn't even shipped yet and I emailed. I was told they would Shipped the next day the next day came and went with no shipping so I emailed again I was told it would take time because my items were custom I told them that if it did not ship by December 10th I wanted a refund because it would not make it here before Christmas. They ignored my emails over and over and over again would not respond so I went to their Facebook page I left several comments about how unhappy I was how they did not keep up their end of the deal how they were ignoring my emails and over and over and over again got an automated response that I should check the tracking dye got that then I went to tracking and they had suspended my order without my permission! Tons of other people on the Facebook page we're saying the same thing! I go back to comment again and they have blocked me from commenting just in case I tell the truth to other customers out there! I never did get my order they only offered me a 70% refined saying that that would be a big loss for them! I had to threaten hiring a lawyer to get them to agree to a full refund and it has still not hit my bank!