SoufeelReviews 918

I ordered a photo puzzle for Mother's Day for $42 on April 25th. The description on Soufeel's site said processing would take 4-5 days and shipping would take 8-10. Even assuming worst case scenario (and only counting business days) it should have arrived at the very latest Friday, May 15th. It still has not arrived as of 6/1 (37 days later!).

When I go to the tracking link, the most recent update is 5/13 when it was marked as "shipped." The page has not updated in weeks. When I sent an email to the company, I only got an automated response saying:

"Due to the outbreak of the Novel Coronavirus has greatly affected global shipping, resulting in a sudden reduction in flights, a serious logistics backlog. According to news from each countries' postal service and customs, all orders recently will be delayed due to the virus and it is normal if there is no update as most of orders are now stuck in customs. We request your patience in waiting for your order and your understanding that we are trying our best to push it."

I would not have ordered it had I known it would not arrive in time. If the shipping schedules had changed this drastically, Soufeel should have updated their website to reflect those changes. I have been completely unable to get a person on the phone or in a chat. I only get automated emails with no additional information.

DO NOT ORDER FROM THIS COMPANY

I ordered a photo watch for my granddaughter to give to her mother on Mother's Day. I am still waiting. Every email says it's been shipped but USPS says they never received the package. And every response to these reviews says email them to see what they can do. Can you give back the missed gift moment? I am still waiting for the Mother's day gift... I went through PayPal and I'm getting my money back... Gift Stealers/ Killers of joy

I finally received my package! It's smaller than what I seen online but I've been waiting over a month so I guess it'll do! I ordered my necklaces and charm bracelets in April in enough time to receive it by Mother's Day. 1 set was for my daughter the other my mother in law. Well long story short my daughter got hers today and I had to ship my mother in laws today. We went to Florida for Mother's Day if my packages would have made it on time I could have took my mother in law her gift but instead I had to pay $30 to ship it to her. I was inconvenienced all the way around the board! I don't think I'll be ordering anything else from Soufeel! Customer service sucks! The shipping time frame is misleading! Sad part is they don't even care! They don't even try to make it right with you!

ATTN ALL: please save your time and your money and do not purchase from this company. If you order for special occasion, you won't receive it on time. I placed an order on 4/29 and have not received my order- tracking number has not been updated since 5/12. Customer service has been unhelpful and sending very generic responses. After a week of correspondence, the final answer a representative was able to give me was the number to the post office. If you read the comments on review sites and their social media (even though they try to delete negative comments), you will see that many customers have been lied to. This entire experience has been awful and these advertisements are shamefully deceitful. DO NOT BE SCAMMED

I ordered a locket for my mom for Mother's Day. I ordered it at the end of April, and it was supposed to get here the day before Mother's Day. They didn't even ship it until the 9th of May. Since then I have tried contacting them to find out where it is, and nobody can tell me anything. I don't even want the thing anymore. I disputed it with my bank, because I don't feel like waiting anymore. I was promised it would be here by today, and yet, still nothing. Stay away from this company. I would rate it zero stars if I could.

Don't bother with your cut and paste response, Soufeel. I don't want to hear it, and I'm not contacting anyone just to have "Tracy" tell me it's been shipped. I'm just done. Don't order from this company. I wish I had checked reviews before I ordered. Would have saved a lot of time, and I could have gotten my mom something else for Mother's day. Thanks for ruining it.

I ordered socks for mothers day 3 weeks early. A week early and they still aren't here! Order isn't even in the system and they won't answer me. Paypal isn't helping get my money back either. They suck. Don't order from there!

This company is horrible. I placed an order as their site claimed free US shipping and everything was in English but immediately after i realized they were shipping from the U.S. within a minute i messaged, emailed, couldn't call bc no number listed about my concern and to cancel my order since the recipient would no longer be at the NC address provided as he was returning to FL in a couple of weeks. This was a gift for my manager. I received multiple emails confirming they received my message and that i'd receive a response within 24 - 48 hours which i didn't. I continued to message them and finally received an email 9 days after order stating that their U.S. distribution center is closed due to covid and that's why they were shipping from china and didn't address my request to cancel or my concern that the recipient will no longer be at the address. I tried to reiterate that to them and they continued to explain why covid is the reason they have to ship from china then after a few days, shipped order to the NC address. Either they don't understand English enough to sell products to the U.S. or they are just ignoring your concerns so that they can make and ship the product out to you. No comment on the product as i or the recipient will never see. Avoid this company at all costs.