Sonic ElectronixReviews 273

I placed an order on SonicElectronix.com on 3/22. I then attempted to cancel on 3/23 since the item had not shipped yet. I was told at that time the item had been pulled and was preparing for shipment, so it could not be cancelled. That was fine, and I understood that. The order continued to state "processing" over the next few days though. I made several email contacts with Sonic Electronix to find out why it hadn't shipped, they had no explanation. I attempted several times (it was very difficult to reach someone over the phone) to reach a representative to discuss this issue with no success also. Finally, after over a dozen contacts through email and phone, I spoke to a representative on 3/29 who stated that the order had never been cancelled, and for some reason hadn't shipped. The item was cancelled at that time, and my refund showed up on 3/31. Very poor experience with this company, and I will not be doing business with them again.

I had a FIIO X3II get the dreaded "not seen as storage" defect. Sonic said to ship it in and wait a month for a warranty repair. Now, almost 4 months later, my FIIO is not repaired not returned to me AND Sonic fails to escalate my situation to someone who cares OR even communicate with me about it any longer. I am severely used and disappointed and without my X3II for far too long! I am posting my experience here for you to be aware.

Really bad customer service. I bought a Sennheiser IE 80 on 11/25, and they lowered the price the second day. Then I called about the price drop and asked for a price match. The first agent was good but I got disconnected, and I had to call again. Unfortunately, the second one was very impatient and impolite, her attitude was like I was taking money from her pocket. Finally gave up asking for the price match cause didn't wanna talk to her any more. Very negative purchasing experience.

Attempted to place an order for over $900.00 in car stereo and security components. Took about a day for them to ask for an credit card authorization form. I have no issue with filling out this form as a protection for the retailer. I was a first time customer. My credit card company had even phoned me to make sure the transaction was legitimate as I had never made a purchase from this company.

Filled out the required information with appropriate ID as requested. Emailed form back to email address listed on the form. Actually resent the same day as had not seen a change in order stats. Next morning get another reminder about sending in the form. Figure the email is not working and send a fax to number listed on the form. Get another reminder later that day to send in form. Reply to email which generates a support ticket. Tech support eventually replies saying they still do not have the form, but email it to them and they will forward to correct person. Email form to tech support.

Next day, once again get reminder to send in authorization form. Email back explaining that it has been sent in 4 times by 3 different methods and they need to look for it, as this is getting ridiculous. Tech support asks to send it to them again as they do not have it. Email form for the 5th time. Get a quick reply that they have finally received the form and order will be processed.

1 hour later get an email requesting a wire transfer of funds as they will not process credit card as I have not provided enough verifiable information. Are you kidding me? I sent them Credit Card number, expiry date, 3 digit security code, billing address, shipping address, phone number, picture of government issued drivers license, and a picture of the credit card. (All of this is on top of my credit card issuer calling me to ensure it was a legitimate transaction.)

On top of the wire transfer they want a $25 fee for their admin costs of the wire transfer. Sent an email requesting a manager call me asap to sort this problem out and to leave a direct line that I can call them back on if I don't answer.

Tried calling them several times on their 1-877 number. Half the time you cannot even get in the cue because according to their system, they have "exceeded maximum call volume, pleas call back later." Got through twice and had to request a call back.

Now I did get 2 calls back but was unable to answer either time due to guess what?... having to deal with all this nonsense while I am at work. After waiting 8 hours for a call back from a manager, I have given up and will take my business and money elsewhere.

This has been the absolute worst online shopping experience I have had to date!

I bought a Sony Stereo for my girlfriend's car. When I chose it, the site recommended the wiring harness adapter and dash installation kit. When the stereo was being installed by a professional shop, it turns out the adapter was incorrect. So, I had to spend another $100 to get the right adapter. When it arrived, it had an issue with it and the dash installation kit was totally wrong. Had to go to Best Buy and get the right dash installation kit. And the shop had to bypass the problem area in the wiring harness adapter. It seems Sonic Electronix is not into good customer service or quality of parts. In the future, I will be buying any automotive electronics from the professionals at Crutchfield, JC Whitney, etc. Sonic Electronix seems to be run by a couple monkeys in a dirty old garage somewhere. Not worth the time or money.

Bought a jl audio w3. It started smoking within an hour of professional install this was my first purchase from sonic I bought an amp sub an box from them shipped pretty quick had everything installed by a pro in a different state since my car is a 2015 q50 an didn't want to take it to a local shop who didn't care about little details install was great but was driving home and smelled smoke went to my trunk an smoke was coming out of sub box I was pissed and scared I bought a 250$ sub from a Web site have never done bussiness with so I called jl and they said they could not do anything as is not authorized web site to sell jl so called sonic back and spoke to a rep named Adrian at ext 2151 an he was great he informed me sounds like a defect an that could get a refund or have a new sub shipped chose new sub an sent the old one back have yet to get new sub they jus got it yesterday so new should be shipped over next few days but have to say thankfully my experiance has been great with them an they do honor what they say all the neg reviews must have something more to thier story thier not saying Def would rec to anyone I know and have to people in my car forum anyone who says they write reviews can email me to ask what ever they'd like

I am fed up with Sonic. I ordered a Clarion car radio that comes with a free Bluetooth mic, but because I didn't check the right box, the mic didn't get put in my shopping cart. I called and got put in a 9 minute queue that stretched into 30, with repeated messages that my call would be answered in one minute. Then a representative told me that yes, they would send the mic. Then later I got an e-mail that said - no they won't. So now all I want is to return the radio and get my money back. This is a dishonest company that plays tricks on customers and is not committed to customer service or quality.

UPDATE: After several calls, e-mails and general haranguing, they eventually sent the mic with all kinds of caveats about how they normally don't do this. I am glad they finally relented, but they should simplify and honor their ordering process in the first place. If the Large Print say "free mic with this radio," then the Small Print shouldn't taketh away.

When I wear my Beats head phones, I am like the king of the street, the godfather of the mafia, the head of the drug cartel, the homie of the $#*!s!

I gave you a chance to fix this when I opened a case against you with the better business bureau.

Your team opted to tell me to take a hike, so I did.

I took my money to Crutchfield and I'm extremely pleased with what I now have and the services they offer.

I wrote my review over 1 year ago and you just now take the time to respond.

SonicElectronix has wasted my time and money and no pathetic discount offer you ever provide me will ever convince me to do business with you ever again.

And I will forever warn people from purchasing a single fuse, let alone hundreds of dollars worth of car audio equipment from this company again.

Why you ask?

Because you chose to screw me over $100(ish) and 2 months of warranty, after I'd already had the unit replaced with you only a few months before it broke yet again.

You and the company you represent should really rethink your customer service offerings.

Pathetic.

Worst customer service ever - don't bother reading the issue in the emails. All they say is it's after 60 days we'll send you a replacement. The website gives the wrong specs for speakers for my car, so they don't fit - I need to return them. Their response is below. Seriously? I am contacting my bank and the better business bureau - and every social media account I can find. Stay away from this place!

Thank you for your response. We sincerely apologize for
The
Inconvenience this has caused and we wish to help you the best way we
Can.
Please advise, that the return policy states that you have 60 days
To return a
Product for a full refund. After those 60 days have expired,
Your item is under
Warranty and at that time can only be replaced with
The original item.

Purchased a car stereo receiver a couple months ago; the radio function never worked well; screen was flaky, overall low manufacture quality. Sound reproduction was sadly low. Figured it was what it was; got what I paid for. Right after 60 day warranty expired radio completely failed. Wouldn't turn on; sometimes jump in and out with a skipping sound or not start up at all. Hoped Sonic Electronics would stand behind their product that should in all reality last longer than 3 months, but they did not. Very frustrated.

I hope they read this because they dont read their email correctly.
Shipped on time. Wrong items. They misread serial numbers. Now when you sell multiple items of the same brand names you think they would double/triple check model numbers. Or in my case just grab the first thing that looks close. I got my package and opened the box. It smelled like a wet ashtray. I taped it back up. Smell was bad but it was only inside the box. They let their employees smoke in there warehouse? Now after three days of emails and phone calls they finally give me a free RA. But it was a 80 mile trip for a UPS store for that size of box. I asked for a close USPS but they would not budge. Now the operator on the phone was nice but the dummy on the email did not care and was trying to make me pay the return of wrong items sent. Now Im out $20 gas and a Xmas gift to give because I wont get a refund in time. Not posting this tell I get a full refund in about three weeks?

Very disappointed with how Sonic Eclectronix handle their business, they charged my credit card right away without the product available to be shipped out. So I cancelled my order and they promised that my refund will be credited back to my credit card in 2-4 business days, but they didn't, so I called them again and promised me again, that it will be in my account in 3-5 business days. This company is greedy and take your money right away and they are good only in selling their products but service is bad especially when it comes to refunds.