Soma Intimates

Love their pjs, but do yourself a favor &shop in person. Quality control sucks. My pjs had a quality control issue & my review stating that it was a quality control issue was rejected & deleted on the ground that it was a "customer service" issue. Also don't bother reaching out to them by email. I emailed them thinking pics would be useful & received a response days later saying that I needed to call or chat with them in order to get help.

I purchased a $100 gift card from Soma on Black Friday. They advertised that I would receive the extra promotional $20 cash card via email within 7 days. It has now been 3 weeks with no sign of the promised email. I have called customer service twice and been put on infinite hold. Their customer service chat function has been down ever since I started trying to get this resolved. I sent an email asking that this be fixed and 3 days later received an email telling me to call or use their chat function to report this problem. I am not only concerned that they never intended to fulfill the promotional $20 cash card, but that there will be problems redeeming the actual gift card.

Wouldn't let me change my credit card online so I had to call and go through it item by item, detail by detail... took way too long and then shipping takes 2 weeks! Makes me not want to order from them again!

I purchased some panties from Soma.com and it took forever to receive them. Got them and didn't like the quality. Sent back. It took forever for them to receive them. I finally got my refund and Soma ripped me off! The total amount that was purchased was $51.24. They refunded me $35.57. I talked with a customer service rep and told her I understood shipping label was $7.00 but where was the rest of it. She stated it was shipping and not refundable. I told her Soma was a scam and I will never buy anything ever again from them. She said they weren't a scam and legit people love them. I don't think so treating customers this way. Will tell everyone I know not to use this company!

I went into one of their stores a while back. Got a lady who helped me pick out some bras that I was hesitant to purchase. No risk because they are guaranteed. No one was at the cash register to pay for these & after waiting quite awhile, the gal who helped me started to ring me up after I told her I didn't want to wait any longer & she couldn't find anyone to help me. She got reprimanded in front of me & other customers that she was NOT to touch the register. She tried explaining that I no longer wanted to wait & I was ready to walk out. I also stepped in the conversation to tell them it wasn't her fault but theirs for not helping me. Finally I paid & I am told I have a guarantee on the bras I bought if I did not like. It turns out that I did not like them & I wanted to exchange or refund them. I returned to the store with the brand new bras that I never wore but only tried on & they were inside the original bag I purchased them in. Turns out they would not honor their guarantee of refunding them since the size I needed only came in one style that I did not care for. I called the main office to explain what had happened at the store & they told me no such salesperson worked at the store I went to & there was no record on their books of my purchases. How could this be?!?!? I will never again have anything to do with them & I make no recommendations to anyone to purchase anything from Soma.

If I could give this store a 0 star, I would. Very disappointed in this company. I have been a customer for over 5 years and have spent large amounts of money on their items. I had a few faulty panties with the gusset detaching from the seat. My wiring also has been coming out of my bras as well. They refused to assist me with my problem. I always wash my items in a lingerie bag on delicate. DO NOT BUY THE VANISHING PANTIES WITH LACE BACKINGS. I have pulled my business from this company. I will be shopping elsewhere for my undergarments.
Soma, you have lost a very valuable and dedicated customer. Hopefully, many customers will follow my lead!
Future note: Take care of your customers!

Kept me waiting promising an item would eventually be shipped... months! 2-3
When I finally contacted the 4th time in those months they said it was not going to be shipped after all
They did not even send notice I had to call that 4th time to find out and then just a oh well sorry
Much better places to shop than soma

The website falsely advertises free returns. When I reached out to Customer Service they didn't care.

I made an online order on June 11th and only received an email confirming they've received with a delivery date of June 22nd. Flash forward to June 26th and I'm wondering where my order is. Spoke to customer service and to my surprise, she tells me my order was canceled on their end and can't give me a specific reason. I never received an email regarding the cancellation. Lame company and awful customer service. At the rate their going, they'll be out of business soon. Shop somewhere else.

I ordered a pajama set. The top was mailed but I got an email that said the bottoms were delayed. I received the top but never received the bottoms or heard from them in regards to them again. I washed the top & it shrunk so bad I couldn't wear it. I contacted customer service & they said I received the bottoms even though I never did. Their customer service department is worthless. Don't waste your money here!

I've never felt more unwelcome at a Soma store than when I went to the Shoppes at the Promenade in Center Valley today. First of all, no one came to ask my daughter and I if we needed help until about 10 minutes after we had been in the store. We were struggling to find the dress sizes and they were on a hanger higher up. All the associate asked was if she could start a dressing room for us. That was the last we heard from anyone. We had to search through drawers for bras, re-entered the dressing room three times and no assistance from the three store associates. Upon checkout, I had to ask the associate if she wanted my number so I could get credit for this purchase. Unbelievable! Sorry, but we will never be going to that store again!

Went into the store an associate measured me she's like this is your size brought me a bra it fit. I bought 3 of them she picked them out cause she knew what I needed. I hate them I'm falling all over the place I she gave me a different size I spent all that money for nothing I can't even wear them never again will I go there.

I have been a long time shopper at lots of Chico stores starting in your first stores in Ft. Myers Fl. I have spent thousands of $ in Chico's & love their clothes.
I recently bought several bras in the Soma store in the Villages. I had a $100 Chicos gift card which i was told i could use in Somas as well. I was told by the store manage, MaryBitting, the gift cards were interchangable. I returned the bras several days later & was given a Soma gift card in return. She assured me twice it could also be used at Chicos. When i tryed to use it at a Chicos store they wouldn't take it. I went back to the Soma store in the Villages & talked to the assistant manager Christine, who told me they were not interchangable. Had a been told that i never would have used my Chicos $100 gift card. I feel i was lied to twice. I will never buy another thing in that Soma store & i will be telling my many friends how I was lied to twice!
AnneMarie Ferrante, *******@gmail.com

I have been a passionate fan of SOMA's Cool Nights pajamas and Wkend collections since May 2018. Not only is the fabric absolutely luxurious, but it also offers gorgeous/beautiful prints. Even better - the colors and prints of bottoms and tops enable unlimited interchangeability! Of course, that requires several bottoms and tops - the more the better! Honestly, sometimes it's hard to get out of bed in the morning because of how wonderful this fabric feels against my skin!

I made my initial purchase in late Dec and it took over 3 weeks to arrive. I returned it and it was picked up by USPS in Jan 11th. As of Feb 18th, it is still being processed. I reached out to customer service and they said it's taking longer because of the holidays. Seriously, five weeks later and it's still being bounced around to different warehouses. Do not make an inline purchase for this company - you will regret it!

Well, I didn't think I'd write this about Soma - to be honest I thought they were an honest/straightforward company. I have spent hundreds of dollars with them the past year purchasing many things mainly from their Cool Nights collection. Unfortunately I had to return a few when there wasn't size consistency. My biggest complaint is this - they don't regularly include all pertinent detailed information about their items. For example, I have purchased several sleep camis & shorts. After reading a product's description, I chose not to purchase tops that have an elastic built-in bra or shelf liner. I don't want elastic around my rib cage when I am sleeping. But the set I ordered came in WITH a shelf liner even though it was NOT mentioned in the item's description. I returned it. Just ordered another set last week and AGAIN the cami has an elastic shelf bra that is NOT mentioned in description. So I left an honest review (2 stars) as set was cute but not including full details means it is unusable for me. I urged them to please include this info in item descriptions for customers who prefer camis without it. Mind you, other items DO have it listed so it's not that they are unable to. I also left a truthful positive review about another item in my order. I'm not someone who complains unnecessarily. So I get an email - they declined to post my review. WHAT? My review was about the item and pointed out features I didn't care for. So now I know - they weed out the not-so-glowing ones. Basically, if you're not complimentary or subtlety critical then they pull it. I am very disappointed. You really can't count on the integrity of their item reviews. I guess I won't be ordering the replacement set I had picked out. Buyer beware.

Weeks ago I placed an order online with Soma. I received an e-mail that my order was received and my credit card was immediately charged. A hold was not place, it was charged. I have not heard a word since nor have I received the items I ordered. I have tried e-mailing, calling, and live chat and can't get ANY response. It was a significant order, I am now having to claim this as fraud with my credit card company for a refund. I had never shopped from them before and heard good things about their products. I will never know because I will never, ever again attempt a purchase. It seems their online ordering is some type of scam.