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SoloCigars is an Authorized Duty-Free Retailer of Habanos since 2003. Cuban cigars for sale online such as Cohiba, Montecristo, Partagas, Hoyo De Monterrey.
Solo Cigars Reviews Summary
Solo Cigars has a rating of 4.4 stars from 21 reviews, indicating that most customers are generally satisfied with their purchases. Solo Cigars ranks 20th among Cigarettes sites.
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I ordered cigars twice and both times the cigars didn't make it to me. The silver lining is that I was reimbursed due to non delivery of my cigars.
Sometimes the orders get lost in US Customs but Solo always makes good on all orders. I have been a Solo client for over 20 years and always a good experience.
They have a hard time taking your money so they can actually approve your order then they have a hard time getting it to you your orders always missing or it's caught up in customs or some other nonsense and then it takes you weeks and months to get it straightened out and you still don't get your cigars and if you order some more cigars in the meantime think that maybe you can just bypass the problems and get something to smoke no their policy is is that while you have an order that has not been delivered in any status you cannot place another order and they will cancel that order that you made so this is very stupid business practices and you only reason they would want to do that is because they're doing shady things and they want to make sure they don't get burned while they're trying to burn you this place sucks
Dear Mr. Smith,
Thank you for sharing your experience with us.
We regret to know about your experience, and we completely understand your frustration. We value your opinion, as it helps us improve our services and ensure better experiences for all our customers.
We have reviewed your case and understand that your order faced issues with your local customs authorities. Despite these circumstances, we offered our full support to resend the order at no additional cost. However, you chose to request a payment cancellation instead, which was promptly processed. We kindly suggest verifying the refund status directly with your credit card company.
Regarding our shipping policy, please know it is in place to ensure that each customer receives their current order before placing a new one. This process helps us maintain smooth order tracking, minimize complications, and provide reliable service.
We appreciate your understanding and regret that this experience caused such inconvenience. Our commitment is backed by a 100% satisfaction guarantee, and we are always ready to assist you directly through our customer service channels should you have any questions.
Thank you again for taking the time to share your feedback.
Sincerely,
Natalie
Customer Service team
Lohonna has been great to work with and has always took care of my needs. My problem now is customs and getting my cigars. I've been waiting a couple of months due to customs confiscating my shipments.
I was able to pick my favorite cigars and was kept informed regarding the progress of the delivery.
Despite customs prior rejections. Package finally arrived
Great customer service and support and as always the best cigars money can buy.
After our beloved customs discovered some shipment, Solo responded with their guarantee of shipment and sent out a replacement.
Responsive but did not solve the issue. I have been waiting more than 3 months to get a box. Shipped three times and still did not make it home
Dear Mr. Marc J,
Thank you very much for taking the time to share your experience with us.
We sincerely apologize for the inconvenience and frustration caused by the delays in receiving your shipments. We truly understand how disappointing it must be to wait, and we deeply regret the trouble this has caused you.
Please rest assured that your experience is not the standard we strive for, and we value your opinion as it helps us continuously improve our service and shipping processes. Your satisfaction is important to us, and we remain committed to finding a solution.
As part of our 100% satisfaction guarantee, we would be happy to personally assist you further. We kindly invite you to contact us directly through our customer service channels by email at [email protected] or by phone at +1 (305) 602-3460, so we can address this matter with the priority it deserves.
Thank you for being our customer, and we hope to restore your confidence in our service very soon.
Sincerely,
Natalie
Customer Service team
Order arrived in a timely manner, and exactly as ordered. Thanks very much SoloCigars didn't enjoy the review process so much demanding over a100 character review.
Sorry for the pun. Not sorry for staying true to Solocigars. They do the right thing
Well presented and delivered. Great customer interaction —- very nice and professional associates assisting you …. Thank you very much…. Ed
5 boxes ordered and one was missing. They resent that one without my going through hurdles. All arrived in perfect shape
Reached out last week and so far no reply, I am told the order was "dispatched" three weeks ago but I can't find out the current status.
Dear Mr. Dan W,
Thank you for taking the time to share your comment with us.
Please accept our sincerest apologies for any delay and any inconvenience this has caused. We completely understand how frustrating it must be not to have received your order within the estimated delivery timeframe (15 to 30 days).
We are committed to resolving this for you as quickly as possible. In order to assist you efficiently, we kindly invite you to contact us (via email at info@solocigars. Com or by calling us at +1 (305) 602-3460) with the order number and the email address associated with your purchase. This will allow us to locate your order in our system and provide you with a detailed update on its current status.
Please rest assured that we will do everything we can to support you and ensure your satisfaction.
We look forward to hearing from you soon and thank you for your patience and understanding.
Sincerely,
Natalie
Customer Service team
After having enjoyed hundreds of these over the years, I'm familiar enough with Magnum 46's that I can tell the fakes from the genuine ones, and I received a box of well-detailed fakes from Solo Cigars.
Disappointed and no longer a customer!
Hello Hall G.
We hope you have a nice day
We appreciate you taking the time to share your experience with us.
In response to your concern, we can assure you that all the cigars we sell are 100% authentic. We have been in the cigar industry for over 20 years, so the trust of our customers is solid. We buy all cigars from official Habano distributors.
The satisfaction of our customers is a priority for us, so we would like to go deeper into this topic if you want to clarify your doubts or obtain more information, you can contact us by email ([email protected]), or by calling us at +1-(800)-807-8526.
Sincerely,
Isnela Solis
Junior Supervisor
Je commande depuis plusieurs année et l'expédition est top ainsi que l'emballage et les cigares d'excellente qualité avec un grand choix
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mr. G,
Thank you for taking the time to reach out to us.
Please accept our sincerest apologies for any delay and any inconvenience this has caused.
We completely understand your frustration and we value your opinion, as it helps us improve our services and ensure better experiences for all our customers.
As you mentioned, your order faced inconveniences with your local customs, although our departments take all the possible measures to avoid these situations, unfortunately, at times, they're inevitable, despite these circumstances, we offered our full support to resend the order at no additional cost.
However, you chose to request a payment cancellation instead, which was promptly processed.
Thank you for being our customer, we want to let you know that we’re happy to answer any questions or provide any additional information you may require towards your orders as we value our customer's opinions since they make our services better.
I invite you to reach out to us through our CS channels at [email protected] with additional information as we offer a 100% satisfaction guarantee towards all our orders.
Delineth M.
Customer Service Team