Sole SocietyReviews 64

For $120, I expect to receive relatively well made shoes. Instead, the shoes were cheaply made and cheap looking. I followed the instructions for return (through shoprunner- free returns) and sent the shoes back on 10/20. UPS shows that they were delivered to solesociety on 11/2... Today is 11/25, and I have not received a refund, a confirmation email, or any contact from solesociety. Countless emails later, I am still waiting for my refund.

This is a company peddling cheap products and hoping you get too frustrated to return them. Stay away!

I ordered two pairs of boots a jacket and a hat. All of which seem like poor quality but were priced high. The shoes were very small even without socks and I have always worn the same size shoes. I tried to login to return and my login does not work. It states there is no account with that email. I never received a confirmation email for the order. I tried to chat, not available, called, no answer. Emailed, never heard back. Tried to return as a guest, says my order number does not exist. What a joke. Bad website, poor quality, expensive product. Save your time and money for sure. I probably won't get my money back at this point. Also if I do ever figure out how to return I have to pay for the return! Awful, very disappointing.

I decided to purchase a Rails shirt that was sold out elsewhere--no tax and all at SS so I thought I would give it a try. I always check for final sale prompts in the checkout, because I like to be able to return if there is an anomaly. At the time of the purchase, this was not a final sale, but the shipping ticket said final sale, and no customer service was available during regular hours.

I will say that the shirt was new, although cut rather unusually large for Rails, but now I have a huge shirt that cannot be returned, and I guess I will try to shrink it.

Update: I received an email from customer service that they would honor a return this one time. Awesome. I suggest copying the page when you submit, so there evidence of whether the item is final sale.

I was extremely worried reading these reviews after I had made my sizable purchase. So much so that I considered canceling the order. I was one of the unlucky people screwed over by the ElizabethAnn debacle so I was a bit gun shy. I didn't cancel the order and I am so glad I didn't. The shoes are lovely. Of the 6 I purchased, 2 didn't fit so I am returning them, but the others are great quality and comfortable. I liked them so much that I didn't even bother with the refund and opted for store credit because I will be ordering again from this company. Also their staff is so friendly and accommodating.

I do agree that the 15% discount should have been applied to the initial order. I had no idea that they would be sending an email for the next purchase. Small detail that I'm sure they will rethink moving forward.

The shoes are crap and don't fit properly. I made the mistake of waiting to return them... I got them right before vacation and thought I had time. As it turns out, they have a 30-day return policy, which is WAY more restrictive than others - especially Zappos. I tried to return them today, 45 days after my order date, and I can't. BIG SCAM! Here's a tip for you Sole Society... it's not about your policies, it's about the customer. Zappos is a market leader for a reason, and as long as you make things inconvenient for the customer, your business will never survive.

I ordered a tote bag. When it came, it was the wrong color AND the wrong style! I called their number and spoke to a very pleasant woman who said I have to pack up the wrong one and send it back before they can ship me the right one! I asked her why I should have to wait when it was their mistake and she gave me some excuse about people not sending the other back so this is their policy. When I complained about having to make a trip to a UPS store, she did offer to order a pick-up for me. We'll see if that works out. The customer service rep was very pleasant and I was not so pleasant to her, for which I apologize, but I really can't remember the last time I ordered online and got the wrong item! It just shouldn't happen!

I ordered a bag recently. When it arrived I decided I didn't' care for and attempted to return it. There was no return sticker in the box but I was directed to a website that doesn't work. So I went to the main website and found returns. Although the site had my shipping information it did not have any record of the purchase. So I tried to access Live Chat... they weren't there. Next tried email, link wasn't operational. Phone, they close at 5pm. There is no way to print a return label and no one to help. Basically I just threw $72 bucks away... I will never purchase from this website again and you shouldn't either!

As a first time customer, I would expect the 15% discount to automatically apply without having to wait for an email with a code. I didn't know the email was being sent and I needed to finish placing the order. Customer service was happy to apply the discount however initially I was told it would only be 10% because 15% only applies to $80 and above. REALLY? The shoes were $79.95 + tax. After being put on hold twice, I was finally told "we can do a one time courtesy and give you 15%". Great, that is nice, but I hope you rethink the policy or adjust the price of the shoes to fit the 1st time discount.

Kept waiting and waiting for order to arrive. UPS tracking # they sent wasnt working so made two calls to customer service. They kept telling me that the order was on its way. After three weeks of waiting they admitted they had "lost" the order. They offered me a refund or store credit... store credit... seriously? One shoe was by then out of stock and they didnt even offer to go ahead and send the second pair. I'll not order from them again.

Due to the way my order was handled yesterday. I called SS's Customer Care number 3 times since neither of the (2) 15% off coupon codes sent to me by Sole Society via email would work on their site. I also spent a lot of time engaged in getting help from one of their Live Chat employees. My order started as 4 pairs of shoes, and ended up being one. I find that popular items are consistently sold out in many sizes, the support people don't seem to care about problems you experience on the site, and whatever you do! Do NOT ever try to use a pre-paid Visa, MC, or Amex. I spent hours yesterday trying to sort out the problems I list above, and doubt if I ever order from Sole Society again unless something drastically changes.