Sofas & SectionalsReviews 22

Unparalled Customer Service

I can't recommend this site enough – they have a lot of choices but perhaps what surprised me most was how competent their customer service department was. I usually hate dealing with customer service reps. I have had bad experiences before from other sites, from my phone company and cable service. However, this time I had no choice but to call them because after placing my order, I still did not get a confirmation or tracking number. So I called the number on the site and was pleasantly surprised it didn't take me too long to get a human on the line which is very rare these days. So I told her my problem and the person I talked to (Carl) was very nice and said he would try to look it up. So he took a while but finally told me the problem. The system had an error and the order was not processed for some reason. He checked my file and he said I wasn't charged for it. Well, he apologized for all the trouble and he said he would process the order for me. We did it over the phone (and I didn't have to type all that info again) and got my order processed!