SnapfishReviews 489

I tried several times to down load pictures to make a card with another online card maker. I was very frustrated and was about to give up because it was getting so close to the holiday I wanted to send cards for. I searched for another company and found snapfish. Didn't have any problems down loading pictures or finding things on the site. I got just what I wanted and a coupon code too. The cards even came a day before I was expecting them.

I have ordered print photo a month ago and I never get my delivery. They have placed same order second time and the status seems has been shipped but They are obviously lying. Also, they refused to privide me tracking number! They are Scamm!

I placed an order for my iPad photos which I paid for. Later in the evening I placed an order which took 3 hours for my phone photos. They then took money for the previous order again as well as the second order. Customer service refused to refund the money and would only give me 100 print credit. They kept rushing me and saying they would cut the chat. I will never use them and do not recommend them.

I ordered four 11 x 14 canvas prints. They charge 59.99 for each. They charged 64.00 for shipping. They sent one of the four canvas prints, just one and then sent an email stating that my entire order was complete. So, they charged me $240 for one canvas print and $64 for UPS ground. I went to their website, finally found Chat (the only way you can communicate with them) and the first person said I should check with my neighbors because they probably swiped the others. NO THEY DIDN'T. Then the agent ended the chat while I was still typing. I started a second chat session and got a different agent. He said I would have to wait two weeks before I could get any other information. I waited two weeks. Started another chat. This person said he would have to forward my query to a higher level of help but he didn't know how long that might take. All I want is all four of my canvas prints or a refund for the three they never bothered to produce and ship to me. Never will I ever use Snapfish again. Don't do it, you'll be sorry.

I have been using Snapfish for years, but their mail service has become horrible. I have had trouble getting my 2 orders already this year! My 2nd order from Jan 20th, I still don't have and now they are telling me expect them around Feb 16th. I will be using Shutterfly from now on.

Do NOT go through Snapfish for order pickup through walmart. Walmart was out of the envelopes (that i paid for but was never disclosed as not being available on snapfish). Snapfish would not take ownership since i picked up at walmart and walmart will not take ownership because i ordered through snapfish. It's not worth the headache. My advice is just order directly from where you are picking up, its probably cheaper anyways. I definitely think snapfish should have stepped up in this scenario since that is who i ordered through

This is such a basic feature and for the programmers not to have thought of this, is a shame. If you have more than one person sharing a calendar date, for birthday, or any event, you cannot add their photos to that date. Adding photos to calendar date works only if there is one picture.

I ordered the tiles. While doing the layouts for several tiles for numerous photos, I was happy. But then I got the order and more than half of the photos were deleted and instead of 4-7 photos per tile, there was only 4 pics per tile. So the gift was pretty much trash bcuz several key photos were missing. When I contacted them I was told only 4 photos per tile. Yet in my saved projects, there are several tiles with up to 7 photos each tile. So if I would have ordered my saved project then more than half of the photos would have been deleted as well. My order was just as I laid them out but not what I received so it's a Bait and Switch to me. I spoke to 2 separate people with company and both basically did nothing to try to correct the situation. And the shipping was 3 times the cost of the order. I guess the great price cost me my sister's present and a lot of my time.

I uploaded the photos and arranged them in the photobook onscreen and it looked great - what came in the post was shocking! The photos looked really awful - some very dark, some with very deep, bold colours others too bright... so bad. I love taking photos, these were my best but this photobook made me look like a rubbish photographer. I'm seeking a refund, however they have offered me a credit note to redo the photobook myself on their website - but why would it come out any different when it looks fine onscreen when I do it.

I ordered Christmas cards and received someone else's order. Snapfish sent me a return label and asked me to package them up and return them in order to protect the other customer's privacy. What do I get in return? They are resending me my cards which i will not get until too late to get out for Christmas. No rush no discount nothing. I was told that they are unable to rush them so I have to wait the week to get them. Never again.

Ordered 110 Christmas cards from Snapfish, the first time I have ordered through them. When the cards arrived, about 30 of the cards had a printing defect, red ink smeared on the photo and down through the greeting. (see photo-you can actually read "Snapfish" printed to the left of my photo) I contacted Snapfish by chat the day I received the cards. The agent, with whom I had difficulty communicating with, offered credit for a future order, for the cards, not the shipping. I asked they reprint the 30 damaged cards and mail them expedited, which is what I had paid for in the original order and was told it would be done, "no problem." Three days later, with no response from Snapfish, I chatted again with them and asked for a manager. I was told my complaint would be "escalated." The following is part of email response by manager: "As a result, we want to arrange replacement for 30 cards that came with red ink. Sincerely, Pavan" Ten days after delivery of defective cards, no other responses, no notification that cards are being reprinted. I am now contacting my credit card company to dispute the charge. I have to order cards from another vendor to have the number I need and will have to again pay for expedited service. For years, I have ordered from Tiny Prints or Shutterfly with no issues other than late shipping one time, which when I notified them, they refunded my shipping costs. I suspect Snapfish will later offer to "credit" me for a future order. I don't want a future order. I want the defective cards to be reprinted and mailed to me so I can finish sending out my Christmas cards in time for Christmas!

Using Snapfish as my photo site is the biggest dissapointment I've had in a while. After spending 2+ hours to create a calendar which I was going to order a total of 9 of for family Christmas presents, I go to purchase the items and realize the total for 9 wall calendars is $54 (good price) but ALSO $45 FOR SHIPPING! WHAT? So now my items won't come in until after I need them because shipping is so slow AND it's astronomically high shipping prices. Please note: THIS WEBSITE CONSTANTLY RUNS "SALES" LIKE 50,60, OR 70% SITEWIDE PRODUCTS, but it won't allow you to combine free shipping codes along with that. Even though they advertise spend over $29 and receive free shipping, that is FALSE if you plan on using any other sale price (which you will want to do). I inquired to customer service why it is so high for shipping. The reason is because they ship EVERY SINGLE PRODUCT SEPERATELY. Every calendar (even if the exact same product, every 4x6 little photo, everything is shipped seperately. Therefore nearly charging me $5 PER calendar to ship on top of he cost of the calendar making their products more expensive than other competing services. Despite wasting my time already creating the calendars, there was no way I'm spending $$ on this company who chooses to make bogus shipping decisions so I choose to move my business to Walgreens where I could get all 9 of my calendars for cheaper AND with same day pickup. How nice. I will never use Snapfish again.

2nd time ever ordering from the App. Zero problems, easy steps, amazing product, price worth the value, and free shipping that also arrived early. As well as tracking information. I will absolutely order again. However one word of advice. Suggested prices are very Hugh, with the discount their fair. I'd suggest lowering your prices and always offering free shipping to repeat clients.

I customized four mugs for gifts. When I received them, the images were barely visible and two were blurry. The packaging and deliver and the quality of the mugs was great. Two chat agents did not help me as to what I could do regarding returning merchandise or refunds and one said I would receive an e-mail (I did not) and one disconnected our call. I called the customer service rep and was told was told they would make it right if I paid shipping on the re-orders. I refuse to do business with this company again.

I ordered cards and previewing them thoroughly. My cards came misprinted as an error on their end they did not catch before shipping. I informed them immediately and asked for a full refund. They would only give me credit for replacement cards. I did not trust they would get it right... they would only refund me the cost of the cards, not the shipping I paid for. THEY SHIPPED ME DEFECTIVE ITEMS... The agent I spoke to would not budge and I gave up after a very long online chat. I am so disappointed and will not use their services again. I'd show you our item but it contains the faces of my children. They make their money off of shipping and apparently, they know that because they won't refund it even when it's their error. Lack of integrity. I will play more with a company I trust before I will go back there.