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SmileBox

3.8

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SmileBox Reviews Summary

Smilebox has garnered a reputation for offering creative design tools that users appreciate for their potential and ease of use. However, the company faces significant criticism regarding its pricing structure, with many customers feeling misled by subscription terms and unexpected charges. Complaints about poor customer service, including a lack of phone support and difficulty in canceling subscriptions, are prevalent. Overall, while the product has loyal users, the negative sentiments surrounding billing practices and inadequate support suggest a pressing need for Smilebox to enhance transparency and customer service to retain its user base.

This summary is generated by AI, based on text from customer reviews

service
290
value
319
shipping
123
returns
126
quality
294

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California
1 review
1 helpful vote
Follow Dora P.
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It is good for sharing pictures, but it does not have enough cards that are just greeting cards to send messages. One has to feel obligated to find a photograph to add to the card or otherwise it is difficult to use the greeting cards on Smilebox. I tried it for a while, but got tired of not finding just simple cards.

Date of experience: July 29, 2014
Georgia
1 review
0 helpful votes
Follow Shelby B.
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Smile Box is AMAZING! Best way to give your pictures a touch of your own uniqueness. I absolutely adore this website and all that it has to offer!

Date of experience: July 29, 2014
California
1 review
0 helpful votes
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Smilebox helped make an impromptu wedding invitation not just possible, but elegant and beautiful! We moved up our wedding date to accommodate my sick father, and had only 7 weeks from invite to wedding! A standard snail mail invitation was not possible. I researched on line and came upon Smilebox, and am so glad I did! Amazing wedding invitations!

Date of experience: July 28, 2014
Canada
1 review
0 helpful votes
Follow Paulette B.
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Smile box is the best and easy to use go for smile box and make friends and family smile.

Date of experience: July 28, 2014
Georgia
1 review
0 helpful votes
Follow Linda W.
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I don't care for the fact that I am forced to choose a "free" trial by giving you my credit card number. When the so-called "free" trial is up, send an email to me that says it's time to pay to keep premium. It's not truly free.
I couldn't even post it to Facebook without paying.

Date of experience: July 28, 2014
Canada
2 reviews
0 helpful votes
Follow Diane T.
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Everything about Smilebox is great, BUT: it no longer lets me upload ANY of my video clips. Maybe it doesn't like Macs anymore. I used to be able to pop in short videos, but alas, it won't let me do it now. Same videos, but now it's the wrong format or something. When it used to work it enhanced the Smilebox greetings enormously. Now it just makes me sad:-(

Date of experience: July 28, 2014
California
2 reviews
1 helpful vote
Follow Jane B.
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This is such a wonderful site and so easy to use. A wonderful way to share photos with friends or create memorable books or slide shows of any special event.

Date of experience: July 28, 2014
New Jersey
2 reviews
0 helpful votes
Follow Shelia A.
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I give smile box 5 stars. When I need to make a project whether it is for wedding, proms, church, funerals, birthday party's, or graduation's, and any other events. Smile box has always come thru

Date of experience: July 28, 2014
Washington
2 reviews
1 helpful vote
Follow Terry J.
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I have used Smilebox for so many things - thank-you's, invitations, special occasions. The creativitiy of this program is unbelievable - not only are the graphics fantastic, but it allows for personalization. Amazing

Date of experience: July 28, 2014
New Jersey
1 review
3 helpful votes
Follow Diego P.
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You need to enter credit card information; with chances of getting billed later. Does not seem free as advertised.

Date of experience: July 27, 2014
Kansas
1 review
1 helpful vote
Follow Deb K.
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I have had smilebox for a number of years. I find it very enjoyable, and my family and friend enjoy what I send them. Thank you for such a great program.

Date of experience: July 27, 2014
Canada
1 review
1 helpful vote
Follow Maria B.
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Cards for any occasion prints and DVD, cool designs and personal touches can be combined for maximum satisfaction... I was always pleased with the outcome.

Date of experience: July 27, 2014
Colorado
2 reviews
1 helpful vote
Follow Doug M.
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Very easy to customize and the ads aren't obnoxious in the free version. I love tracking RSVPs easily.

Date of experience: July 27, 2014
Texas
2 reviews
0 helpful votes
Follow shannon w.
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What a fun and easy way to invite people to a party!

Date of experience: July 27, 2014
Canada
1 review
3 helpful votes
Follow Jennifer C.
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So much fun!
July 27, 2014

So much fun! I use smilebox for invitations, announcements, scrapbook pages... so many options to be as creative as you want. Awesome!

Date of experience: July 26, 2014
Oregon
2 reviews
4 helpful votes
Follow Meledy C.
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Such an easy application to install and use, I'm really pleased with it. I was looking to scrapbook and make my pictures more attractive for occasions and to put in albums. Thank you so much. Meledy

Date of experience: July 26, 2014
Illinois
1 review
1 helpful vote
Follow Katie K.
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It's kind of clunky to use for large slideshows. Be sure to edit and reorder your photos before dropping them into the layout. Each slide has to be individually dragged to the new spot which takes forever. There should be a multi-select tool or and option to move slide to "x" position.

Date of experience: July 26, 2014
Pennsylvania
1 review
1 helpful vote
Follow Jenn H.
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I love this site
July 26, 2014

I love this site. It's easy to use and fun to share and free! The only thing I hope to see in the future is some simple editing features - like zoom and crop.

Date of experience: July 25, 2014
Florida
1 review
0 helpful votes
Follow Cheryl H.
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I have used Smile box before, this time was some confusing, but I finally figured it out, however I was unable to use some of the pictures I wanted to add to this for my neice''s new shop, I wanted to copy some of her pictures on it for her.

Date of experience: July 25, 2014
Mexico
1 review
0 helpful votes
Follow Roberta G.
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Very nice ideas to create a postcard, greeting cards and whatever you fancy

Date of experience: July 25, 2014

From the business

Smilebox enables people to tell the stories of their lives, big and small; in fun, simple and creative ways with custom eCards, slideshows, invitations and more.


smilebox.com
Founded in 2005
Redmond, WA