On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so everyone can find and share feedback on businesses and their products online. SmartCustomer is the only review platform to be both funded by the US government’s National Science Foundation and an official Google review partner.
SmartCustomer Reviews Summary
SmartCustomer has a rating of 3.6 stars from 698 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SmartCustomer most frequently mention online shopping, great job and long time. SmartCustomer ranks 1st among Consumer Protection sites.
We monitor reviews for authenticity
Thanks to you guys I avoided so many scam companies. I really love the things you do. Keep on rocking!
This is the first time I have seen objective information on almost anything you look at. I gave it four stars only because I've only used it for a short amount of time.
Hi there Tim, thank you!
A very helpful service. I did not know what to expect from this site but I was happily surprised. It was extremely a good experience.
Hi Eli, thanks for sharing your great experience.
Haha i had to do a review for this site why not. I like it and its simple kist keep on reviewing product s and stuff and win a beauty box of 5 items by the next weeks..10 winners win. Ive gotten some pretty nice skin items from here. The only thing is that there are some brands that you can review because its not in the sites search thing. Bit oh well i like it
Thank you for the review, Clara!
Excellent and awesome. Quick and easy to use. Very helpful. You can see reviews for yourself this site is all I need.
Thank you for the review, Fuji!
First off I generally support this site and believe the concept is good of getting feedback about other sites. However, I am concerned about the process to verify reviews are legit.
I have read many "positive" reviews about sites that I know about, that just are the complete opposite of what I know to be true. My only conclusion is that the reviewers must be "planted" to bolster the sites reputation. I am not sure how Sitejabber verifies these people are true customers with honest reviews, but I am confident many of the reviews are fake.
Hi David, we understand that fake reviews are a huge concern. In fact, the more popular the review platform, the more it attracts fraudulent reviews – and sadly, every prominent review platform is dealing with this. Sitejabber uses sophisticated algorithms to detect patterns of fake reviews, and we rely on our community to flag suspicious content. Honest, authentic reviews on Sitejabber are at the heart of what we do – both the positive and negative ones.
Well who ever thought of it his site you are absolutely awesome this is the place we're you can see the reviews for your self whether you should by from the places eat at these places this is a awesome site to review be fore you buy eat or whatever this helps so much thanks so much we all need this site
Hi there Kathy, we appreciate the review!
Really like this wesite for my help to all of other website like trusted and like search website for all and review bases. Thank you
Thank you, Jithin! We appreciate you.
Who knew writing reviews would make you feel so much better! I love being able to tell people about the best experiences I have had and some of the horror stories to warn others. <3 good job Sitejabber!
Hi Caitlyn - we have your back! :)
I LOVE This Site! Because I Am Able To Express Myself,. And Tell It Like It Is. And My Reviews Are Posted Up Really Fast. This Site Has Giving Me The Chance To Write What I Feel. I Love Writing Reviews About My Experience With Other Sites & Products I've Purchased. Also I Love Reading Other People Reviews.
Thanks Sitejabber!:-)
We love the enthusiasm! Thank you.
This website is pretty good to see what people think of products, brands, and websites. It's pretty useful
Hi there Emily, thanks for sharing your experience with Sitejabber.
Seriously? I can't change my email address in my account settings? The only way is to delete my entire account and all of the reviews i've written (only 1, now 2, but still) and start a new account with the email address I use now? I guess I'll just unsubscribe from everything and forget I ever had the account, so my reviews can stay up after I'm gone.
Oh the irony of writing a bad review for a site review site.
Hi there! We would be happy to update your email address for you. Just shoot us a message at [email protected] and we'll get that taken care of.
SITEJABBER - awsome experience. I never expected a response from my review. Immediately after posting on Sitejabber - Customer Service emailed they would refund my money. You have restored faith back into online ordering. Greatfull- keep on keeping on.
Hi Pamela, thank you for the wonderful review!
In the middle of writing a review and your site refreshed and I lost all that typing. I did not do it so somewhere between here and there something happened.
Perhaps an autosave feature along with a go live button might help.
OH well.
Site Jabber is one of the best sites ever. Just read the reviews. If there is a problem contact them you will be surprised at how quickly they reply and salve the problem with you. #1 site. Bryan Benson
Hi Bryan! We’re glad to hear that you’ve found this site helpful.
Here's what sitejabber does:
1) Wait for a regular citizen (such as myself) to leave a poor review for a web site
2) Send an email to said web site saying, "You got a poor review. You'd better check it out! If you pay us $400, we'll start the process of ideally getting the poor review(s) removed.
3) My poor review disappears, except for when I'm logged in, thus giving me the illusion that people can see my review.
4) I complain to sitejabber, who acts all innocent and claims a glitch, and they put my review back up.
5) A day or so later, lo and behold, my review is gone again.
Hi Meg, we know this is from a while ago, but we appreciate the opportunity to provide some clarity. Businesses cannot pay to remove negative reviews, and reviews can only be removed if they violate terms (see https://www.sitejabber.com/faq#fake).
If you can’t see your review when logged out, this is likely due to our Review Filter and algorithm that attempts to display only authentic content by screening certain reviews. It’s applied to every review, positive or negative. The filter isn’t perfect, but it is dynamic and always learning. As a result, you may see reviews move in and out as the filter learns more about the trustworthiness of the reviews of a particular site. We apologize for any inconvenience regarding that review. If you have further questions, feel free to reach out at [email protected].
Apple products are horrible anyway, but honestly i have used them and don't mind them. It is however very unfortunate as much as you site jabbing apple lovers want it to be number one it is no where close. Horrible a site rating site just lets people pay to be on top of the listing. The put apple as number one under electronics? Um the rating is like a 3 and a half if your lucky. This site is pathetic. So is corporate companies like apple get the F over yourselves! And best buy aka worst buy ever is number 3 hahah i doubt they have anywhere close to that high of ratings. Rip off companies paying other rip off companies to make believe each other is number one. Its a high five high jack move if ya ask me.
Hi there, we appreciate the opportunity to address this. The businesses featured in each category are based on a wide variety of factors, including star rating and number of reviews. Businesses cannot pay to be ranked higher.
The title says it all. You can see it by looking at some reviewers history and you'll see page after page after page of five star reviews. FAKE!
Hey Jay, we apologize for the frustration this has caused. Review authenticity is of paramount interest to us, and we have multiple layers in place to avoid any unauthentic reviews. Sometimes such reviews may still come through but they are thoroughly investigated and resolved.
Honest, authentic reviews on Sitejabber are at the heart of what we do – both the positive and negative ones. You can learn more about our vetting process at https://www.sitejabber.com/faq#fake
My go-to for website-company reviews. I can always find enough credible reviews that give me factual information, positive or negative, and it's helped me greatly in my choice of so many businesses.
Thank you for sharing your experience, Harry!
Great content made by good professionals. Probably one of the best sources of information you can have today.
We're appreciative of your feedback, Pablo! Thank you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi there Gilbert, that’s great to hear! Thank you so much for your wonderful review.