Sling TVReviews 531

I accidentally double ordered Sling using different emails when it wasn't working, and thought it had expired. When I realized this, I called customer service to explain my error, correct the problem, and ask for a refund for my mistake. It took me several calls, a long time waiting, and eventually a supervisor who refused to give me credit, because "we had used it". I explained that I thought we were renewing the same account to the same house. He still refused. Courtesy is not in their lexicon, so they have one less customer now. I closed the account.

Awful service, avoid at all cost! We tried them out and after not being happy we decided to suspend the account while we tried a couple of others. It was unsuspended (I missed the email they sent) and was charged for a full month. I called and of course no refunds. I can deal with not getting the 25 bucks back but with such a limited channel selection, it's not worth using it. YouTube TV is a much better value, even at 50 bucks a month, Sling is trash...

Sling.tv had a fight with Fox so was not carrying its channels. At the same time I signed up with a limited discount of $25 only to watch the American League baseball playoffs only being aired on FS1. So I did not and could not use their service and had to quickly pay YouTube.tv another $50 if I were to watch the first game that was starting in a few hours.

Sling stubbornly says that because at the time, Fox was not listed on their website as an available network, they are justified in keeping my money. Because I didn't somehow know about the dispute with Fox and somehow know that after years or however long of having FS1, they suddenly wouldn't (even though websites that review streaming services all over the Internet said they did) and because I thought too highly of them to think they would remove a network as popular as Fox without announcing this clearly on their homepage so people would know BEFORE they signed up, Sling gets my money and I get nothing.

Sling's problem with Fox and what seems like a deliberate attempt to keep people in the dark created such confusion that Sling had to have known that people wanting Fox would mistakenly sign up and be all too willing to give refunds as any ethical and respectable business would. Instead they took advantage of the confusion.

I have to wonder why Sling would not refund money given to them by mistake and under false pretenses? Why they would give excuses, argue and find trivial, opportunistic reasons to refuse refunds, angering and turning potential customer into enemies. Why take such a hit to their reputation? It makes sense only if you think of it in dollars and cents. Sling simply wants your money apparently at any cost.

They should call it BodyCastTv because it is that broken.

DVR rarely works; if you forward/rewind too much, the audio/video gets out of sync, or stops working altogether... assuming it even loads your recorded content without error.
And "recording" is no better. It often starts/stop recording at wrong time, leaving me with half an episode or the first or last 10 minutes is chopped off. But most of the time I don't know what it recorded because it won't even play the video at all.

Too many issues but generally the same problems they had two years ago and never bothered to fix.

Poorly ran company. They literally fail in every possible way. Its like they take a sad song and make it worse. With a Board of Directors that think 8 track and VHS still have a chance, and a short list of reviews on indeed tell me this is a sub-par place to work, and a sub-par app experience. Using the app proves these facts.

Hulu/Netflix/EVERYONE else works just fine on my large selection of hardware. Even the illegal pirate sites provide better service and they are free. 1983 called and wants its 1200 BAUD MODEM disconnected from the slow broken mess you are selling to people.

Love what Sling TV advertises itself as, but in reality, every 30 minutes or so you get disconnected, have to sign back in and if the program or sports event you were watching was in the last few minutes of play; Sling will not allow you to reconnect. Crazy stupid customer service access and they seem as though they are operating with infrastructure 1/20 the capacity of their audience. I was a very big advocate of Sling when they started out and now that they are 'live' and pay per month with streaming; the service has tanked.

Horrible quality and even worse service.

Works for about 15-30 seconds at a time, then freezes and spins for 1 minute... sometimes indefinitely. However, that's not even the real problem.

Started service and tried to cancel the same day - basically told too bad, you paid and now you have it for the next month.

I have gone back and forth on the phone, via facebook messages, etc... They literally place that $26 subscription fee over any level of service, despite the fact they will never see another $26 from me (or anybody that I come into contact with in person or via social media). Absolute worst company I have ever dealt with.

And in the event you do have an issue (after paying), it takes forever to get a human where you can actually speak to them... but then it is only to tell you they will not help or take actions to make things right (NOT cannot help, will not help). Each person wants to tell you about "policy policy policy"... which if that is the case, the company needs to rethink their vision - having a refund policy that is more important than customer service? Perhaps if you offered a service that worked, you would not have such a strict policy on refunds - those that offer good service with a quality product rarely have to issue refunds. The fact that the policy is so strict should be a warning.

If I had to venture a guess, this company is literally staying afloat by first time subscribers... which a strict refund policy would make sense in this case if it is your only source of revenue. I cannot imagine people keep this for long.

I have been a loyal customer of Sling TV for a few years now, yesterday, while making changes to my account I noticed there was an advertisement to get local channels added onto sling service at no additional charge. So I clicked to add that to my services. Today, I checked my account and had a $52 charge from sling. I contacted sling via phone, and the lady was helpful and said they were getting everything fixed, however, she had me on the line for 25 minutes and I had to get back to work as I was on lunch. I eventually had to disconnect the call when she had me on hold, but immediately started a chat upon getting to my desk. The individual that I chatted with stated that it looked like I had accidentally signed up for the air tv antenna that was $49 a month instead of the other one that was offered. At that point I didn't even care, as I told both ladies I spoke to when you say "at no charge to you," that is misleading when a charge appears on my account of $52, and I just wanted it cancelled. After some time of waiting the lady got back on the chat and said they could not accept antennas back and I would stuck with this service as well as paying $49 for something I did not want. My order at this time was still being processed and had not even been shipped out to my home. The lady let me know there was nothing more they could do to assist me in this manner. I will be ending my sling service after I speak to a supervisor this afternoon.

I signed up with Sling Total Package so that I can have access to unlimited sports and kids channels. However, I have not had consistent accessibility to my "SERVICES THAT I PAID FOR" since the first week I have had these services. I have attempted to contact Sling several times in regards to the services that I have not been able to access, but each time I called, I was waiting for over an hour before hanging up. I have had to download other apps; often payment needed, so that I can view "THE SAME SHOWS, GAMES, ETC." that I paid for with this fraudulent company. Today was the final straw! Sling took away all of my sports extras all together! I used to at least be able to see it and even click on it from time to time, but they "LITERALLY DELETED IT". I contacted Sling again today and spoke to a supervisor named Mike ID Number 99IV9. He told me that he knows I do not have the services that I paid for, but they cannot refund me for the services that I did not receive! I told them that I do not give a damn about any of their policies! I did not receive "WHAT I PAID FOR" AND ALL HE DID WAS SAY THERE IS NOTHING HE COULD DO! This is fraud! False advertising! YOU CANNOT CHARGE SOMEONE FOR SERVICES THAT THEY DID NOT RECEIVE! I WILL STOP AT NOTHING TO RESOLVE THIS! BBB ALREADY INFORMED