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Sling TV

1.4

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Sling TV Reviews Summary

The company faces significant challenges regarding its reputation and customer service approach, as reflected in numerous customer reviews. Many users express frustration with unexpected charges, difficulties in canceling subscriptions, and inadequate support from customer service, which is often described as unhelpful and frustratingly inaccessible. Additionally, customers frequently report dissatisfaction with the service quality, including poor streaming performance and limited channel availability. While there are occasional mentions of positive experiences, the overwhelming sentiment indicates a lack of trust and reliability, prompting many customers to recommend alternative services.

This summary is generated by AI, based on text from customer reviews

service
192
value
192
shipping
55
returns
107
quality
172

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Can't access channels that I pay extra for even though they're listed on my account. Hulu Live is a much better option for a complete package

Date of experience: December 25, 2022
Colorado
1 review
0 helpful votes
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I fell on hard times and had to pause my service. With even better luck, I got sick and was bedridden for a week, during this time the subscription processed prior to me realizing. Without using the service, I contacted customer support shortly after to request a refund and they out right told me no, they can't. I can't believe they wouldn't have some type of understand during a customer's hardship. I've never experienced lack of empathy or care for their customers with situations like this. They are cancelled and I 100% will never use them again nor will I be recommending them to another soul.

Date of experience: December 21, 2022
Massachusetts
1 review
0 helpful votes
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Worse App
December 20, 2022

I got this app to watch FIFA and most games weren't recorded and many times the games were recorded dates after the game was already played. Also, during the games the time would jump forward making me miss a lot of the game. Awful experience. Spend your money somewhere else.

Date of experience: December 20, 2022
California
1 review
0 helpful votes
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I cancelled and they charge an a month that I didn't use once called they didn't want to do a refund

Date of experience: December 14, 2022
Kansas
1 review
0 helpful votes
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Not worth the money
December 5, 2022

Worst tv ever. Signed up for free trial and half off first month and was charged $45 and refuse to give money back for misrepresentation.

Date of experience: December 5, 2022
Indiana
1 review
0 helpful votes
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What a ripoff
December 2, 2022

I purchased this service in order to watch the World Cup. Since it showed that it had Fox Sport I went ahead with my purchase only to find out that I was unable to watch the game live. Instead they said I had to watch it the day after it aired. Little to say I looked elsewhere for my viewing. All I can say is this is a terrible streaming service and the customer service was rude when I called to inquire about this issue. I recommend getting YouTube TV, it's overall better and offers everything! F Sling TV, I wish I never googled you!

Date of experience: December 2, 2022
Oregon
1 review
0 helpful votes
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What a joke. This is not a service worth even half of what it costs, especially for someone who only streams on a computer and who is used to getting through commercials easily on say YouTube. I wanted MSNBC shows without commercials. I first had to pick a costlier plan, had to record the shows, and then in order to TRY to delete commercials I had to use a slider which tried to thwart my every move, sometimes with a result of overlapping sound from different places in the video, and combined with a hideous bar of white fuzz over the lower third of the screen. WORST INTERFACE EVER! Don't bother, even at a 50% discount for the first month which can't end soon enough.

Date of experience: November 28, 2022
Louisiana
1 review
0 helpful votes
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On multiple occasions during the 2022 season, sling ended the viewing session before the game I was watching ended.

Date of experience: November 27, 2022
California
2 reviews
5 helpful votes
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So they had this ad - see Fifa World Cup matches live for $40, signed up, tried it and it doesn't work. Started researching why and this offer is not available for my location. So they showed me the ad knowing my exact location by IP, they charged my cc knowing my billing address - sold me something is not available for me fully aware where I'm located. They have no refund policy, because they know exactly what are they doing. False advertising and no refunds = sketchy business.
DO NOT PAY THEM WITH DEBIT CARD!

Date of experience: November 22, 2022
Illinois
1 review
0 helpful votes
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NOT WORTH THE MONEY
November 22, 2022

Sling is more expensive than my internet/cable provider. Everything is an add on or extra. Waste of $$.

Date of experience: November 21, 2022
Michigan
1 review
0 helpful votes
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Upon trying to cancel your sling Tv subscription they will make it as confusing date wise as possible, if u even miss it by a few minutes in my case one day they will not prorate it nor will they refund it, they will make it incredibly incredibly hard to reach anyone customer service wise. Once you do reach anyone at a customer service level expect the rudeness to run rabid. Do not I repeat, do not try this service

Date of experience: November 20, 2022
Texas
2 reviews
16 helpful votes
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Sling tv is a rip off.
November 17, 2022

I got sling TV but I couldn't get the service. It kept streaming. They charged me anyway. So now I had to pay for a service that I can't use because it's constantly thinking.

Date of experience: November 17, 2022
Massachusetts
1 review
0 helpful votes
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The website says 5$ off for the first month. I subscribed to that but I was charged fully. Also, the channels are frequently out of service.
Not worth the money!

Date of experience: November 16, 2022
California
1 review
0 helpful votes
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Stole from me
November 9, 2022

Sling TV added a $45 dollar charge for a WWE pay per view event. I did not request the event and did not want it. I contacted them and told them there must be some mistake. The event had not yet occurred, so I asked them to cancel the order. They refused. They just kept repeating "Pay per view events are non-refundable." Be aware - these people are crooks and liars. I will be canceling my subscription and reporting them to the Better Business Bureau.

Date of experience: November 8, 2022
Nevada
1 review
1 helpful vote
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Watching ESPN is a painful experience
November 1, 2022

Really only got this service to watch MNF. Almost to a fault, the game cuts in the middle of action to a stream of commercials. Total waist of time, money and frustration. Recording rarely works, you pause and it freezes, have to restart. A number of times it stops as it thinks I am streaming on another device (I use Chromecast from my iphone). Not worth the hassle. Cancelled, will not be back.

Date of experience: November 1, 2022
Idaho
1 review
0 helpful votes
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Sling Sucks
October 30, 2022

They advertise on their site, that with the upgraded Sports Package, that as a subscriber, you can watch 4 sports games, at the same time (different devices) on the Blue and Orange package. What I found out, after subscribing, is that you can only watch one Orange channel and 3 Blue channels, at the same time. I called Sling and challenged their false advertising, and was told "too bad!" So, I cancelled my subscription within 48 hours of payment, requested a prorated refund, and once again was told "too bad, no refund!" Don't go with SlingTV!

Date of experience: October 30, 2022
Alabama
1 review
0 helpful votes
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Account was hacked as they do not offer MFA on account access. Was advised to enable parental controls to prevent unauthorized purchases when I called about my plan being changed and PPV events being charged to my account. (why would I look at the parental controls if I am not a parent? Call it account security if that is what Sling is using it for. It is an intentionally misleading title. And only prevents unauthorized purchases, account would still be accessible to hacks without MFA on the account) Was told they can only give me back the last month worth of charges from the extra services added when my plan was changed. When looking into the issue, customer support mentioned that they could see my account was hacked and being accessed by 100 devices in other countries. Still would not issue refund for PPV events that I did not order and did not stream on any of my devices. They are profiting off of hacked accounts in this manner. I have been a customer for 6-7 years with no changes to my plan up until it was hacked. I have never disputed any bills until I was hacked. They obviously do not care about their customers security, ostensibly because they are profiting off of their lack of security features and putting their customers at financial risk.

Date of experience: October 18, 2022
New York
24 reviews
31 helpful votes
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App is terrible on TV and laptop, glitchy as heck. Sound is gone sometimes, spinning wheel of death occurs too frequently (and I'm hard wired into Fios 1 gig internet speed, not wifi). It freezes, gets blurry or pixelated, simply not worth it.

Date of experience: October 16, 2022
Washington
1 review
0 helpful votes
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$#*!ty
October 16, 2022

The worst of the worst ever! Don't do it don't pay for it and don't even get it free not worth it!

Date of experience: October 16, 2022
Illinois
1 review
0 helpful votes
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Very deceiving website. Very slow even with a powerful internet. Full of ads. Channel lineup weird. I paid for a year watched only for 2 days

Date of experience: October 12, 2022