SleekShop

Thought we were getting a good price on Soy4Plex products. But when received it was wrong even though the included invoice was right. Tried to contact by email and it was rejected. Tried to contact by phone and was on hold for 20 minutes even though it said I was next in line. Finally hung up and protested the charge on Paypal site and at the bank. No confirmation of refund yet.

This company is the biggest scam going! I ordered my hair color over a month ago. It took about that long to get to me and then it was a complete wrong color wrong product and their phone only works during the week if you call on a weekend it's a disconnected Verizon number. If you call during the week you may or may not get somebody to pick up same thing with their email so they have been ignoring me for weeks now There's nobody to talk to and anybody who goes with this company at this point really deserves to lose every penny, I've already reported them to the BBB and to my credit card company where they're starting a dispute and I will get a refund, but don't work with this company. They suck!

Greetings from NJ 👋🏻 This is my 2rd time shopping with Sleek-shop! I am a big fan of their selection. I've been working in the professional Hair/Skin/Makeup/Fragrance Industry for over 35 yrs and have done a lot of on-line shopping for professional beauty products due to limited time restrictions. I cannot believe the range of brands and products they have. It's a 1 stop shop! And I wish that I discovered it sooner. The web site is very user friendly too. And did I mention the great prices? Thanks for making my life easier & prettier 💃💃💃 Lori

I dont know why it has such a low score... product was $6 cheaper then anywhere else and i got it 2 days earlier then expected

I made my first and LAST purchase from Sleek Shop. The product is a total fake. Doesn't look or smell like the real thing! Don't ever buy from this bunch of crooks!

Selling Counterfeit Product brands, be careful with this organization, bad reviews in the BBB.
Philippines owners ( " Andrew Ngo") always cheating.

Yes I read the bad reviews. Complain to the company on how my order was so late. I threatened them to write to BBB. They wrote back right away telling me my order was made on a Friday so it wasn't shipped till the following Monday. I got my shipment the following week everything was fine. I ordered again because they had products at a lower price even with shipping. Got my order just fine. I'm one who helps smaller businesses and really try not to use Amazon so much. So I apologize and will continue to order from this company. Thanks

I placed an order and after 12 days I still have not received and when I inquired to the company they told me to be patient. I have no idea if I will ever revive the product and am extremely dissatisfied with this company and their client service.

Ordered two bottles of White Sands Liquid Texture styling formula for hot tool use, specifiying in the instructions that I did NOT want the hair spray, but the thermal lotion. Ordered arrived with two bottles of hair spray. Found it impossible to contact the company for an exchange. Called the *******813 number multiple times and nobody available, went online to customer service at *******@sleekship.com and it takes you to the site saying they are unavailable so please call, and back and forth and back and forth. Went to the website and found a Chat, but it said they are off line. Later tried the chat again as it said they were available, and got no response to my message after half an hour. What gives here? First, they can't read or they would not have sent me what I specifically said I did not want. Second, I find it shady that no matter which of the three ways you are given to contact them results in no contact. Went to the Better Business Bureau and found multiple complaints about this company. I would not ever order from this company again. I don't believe they are legit.

Have been a customer for over a year and have always been pleased with their pricing and service. I placed a $60 order on 7/22 that never got sent (but I received shipping updates stating it'd been shipped 7/23). When I reached out to customer service today to find out where my order was, their customer rep, Sassy Benidicto, was helpful in discovering my order had never shipped – and that they didn't have the items ordered in stock. However, she offered to create a draft order with similar items that would allow me to receive my items this week. When I opened the draft order it had a $35 fee for expedited shipping. Given that the shipping delay was purely their fault, I asked if they would wave the fee. I was given a hard no. And I was told that it was my issue given that I didn't chose expedited shipping in the first place. Had I know that my items wouldn't arrive when expected, I simply would have ordered them elsewhere. So, SleekShop has lost a customer for life over an error they made and the lack of willingness to eat a one-time $35 shipping fee.

I bought an eyebrow gel and just arrived. The seal was off on stuck on the box. The box had hair dusk, the tiny hair-like dusk that accumulations after years.

I made a purchase on Thanksgiving day. They sent me an open hazardous product that ruined the rest of the shipment because it spilled everything. They do not have live customer service, only through email that gives them time to keep your money longer. They told me that the products were damaged during transit because they wanted to blame USPS, but it was their fault they sent me an open product. They asked me to return the products, which I did and offered a replacement. They switched from that to not honoring the replacement and the Thanksgiving promo. They will take 3 weeks to "credit to my account". The full transaction is worth more than one hundred dollars. I don't even have the assurance that I will receive the "credit" because they did everything through email, outside of my account and their website. I am highly disappointed.

I placed a large order and received half my products and received products I did not order in my box that was sealed. They put in Cheap drug store products they don't even sell into my box! This leads me to believe the shipping department or supervisor or even customer service is all in on scamming customers. They made sure to put other items that weigh similar into my box and stole the most expensive hair products I ordered. Does the owner of this company know what their employees are up to? Customer service refused to credit me or send me my entire order even after I sent them proof by photos and who packed the order all done within a half hour of my box being delivered. They basically accused me of saying I put the drug store products in my box. Yeah like I would use cheap hair products! Thankfully my credit card company took my dispute for the items missing from my order and told me of all the complaints they have from other customers saying they had similar experiences. My credit card company sided with me after they did their investigation. Beware of this company.

I ordered a very hard to find hairspray from Sleek Shop and it arrived today. I ordered on 10/10 and it arrived today on 10/15. Considering the cost of shipping ($5), I think that was great! The product was bubble wrapped, the lid was held in place with a piece of scotch tape, and the box was further packed with paper to ensure the product was stable for shipping. I am 100% satisfied with my experience and will order from them again!

I ordered a product from them on July 7 and it is now July 22nd. It has not arrived despite working with UPS to have it tracked. UPS is unable to locate the package. Other reviews have indicated that they do not actually ship the product and will not help you after you come to them and tell them that you did not get. This is not a reputable company.
Please learn from what happened to me and do not order from them. I will never order from them again in the future.