Skynova

Question 1

Question

Why do you require an account JUST to see pricing? I might not even use your service & certainly won't without honest disclosure.

Lars T. · Answer

Hi Melissa, sorry for the inconvenience! Please contact our support team ([email protected]), they will help you with solving the bounce. Again, I am sorry for your trouble. Kind regards, Lars. Marketing Dept.

Lars T. · Answer

A: Hi Russell, I am sorry for the delayed answer. No, Aynax does not write checks. Our system is based on payment through PayPal. However, you might use any other payment solution you find suitable and manually mark you invoices as paid in our system. Kind regards, Lars Marketing Dept.

Lars T. · Answer

Hello Tessa, Our support and development team have access to the account information. This is necessary to be able to maintain our system and to quickly assist our customers if any issues arise. Other employees who have a need to know, such as members of our finance team, may also have access to such information as necessary to perform their duties. We do not share account information with any person or entity outside our company. Please don't hesitate to contact our Support Team at [email protected], if you have any further questions. Kind regards, Lars. Marketing Dept.

Lars T. · Answer

Hi Yvonne, Our system uses PayPal for all transactions between our users and their customers, please take a look at their website for more information about PayPal Merchant Fees. At the moment we do not have a solution for credit card payments. Please don't hesitate to contact our customer support team at [email protected] if you have any further questions. Kind regards, Lars. Marketing Dept.

Lars T. · Answer

Hi Theresa, Sorry for the late reply. Yes, our site was down for an hour or so, but everything is back to normal now. My apologies for the inconvenience! Just a heads up; for support questions please contact our team at [email protected] as they will be much quicker to respond! ;) Kind regards, Lars. Marketing Dept.

Lars T. · Answer

Hi Kenneth, Our intention is to give everyone who comes to the site a free invoice, or a free printable invoice, as it says on our website and in Google (i. E., Edit, print or download this professional invoice for free). For most of the people visiting us, this covers their needs as they only need one or two invoices. However, if you need invoices on a regular basis we can't afford to provide the service for free forever. We are a small business, and developing, maintaining and supporting it costs money and resources. We have, therefore, created a 21-day free trial where you can create as many invoices as you want. This allows you to familiarize yourself with our service to see if it is suitable for your invoicing needs. After the trial is over, you will still be able to view, print or download all existing invoices. However, if you try to create a new invoice after this date, you'll see an end-of-trial notice above the invoice. The notice will also contain information about how to upgrade / continue with our service if that is of interest. At no point will you be billed / charged; you have to actively sign up for a paid plan if that is what you choose to do. If you have any follow-up questions or concerns, please contact [email protected] and we'll do our best to help. Kind Regards, Lars. Marketing Dept.

Lars T. · Answer

Hi Liliya. Please contact our customer support using https://www.aynax.com/contact.php or directly at [email protected]. In the message, please explain the issue and ask to be contacted by phone. They usually answer within an hour. Kind regards, Lars. Marketing Dept.