On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
SkyLux Travel® offers discounted business class flight tickets for 50-70% off the average market rate. Trusted by thousands of travelers worldwide, 15+ years of industry experience, and prestigious accreditations such as ARC, ASTA, and an A+ rating from BBB, SkyLux Travel has built a reputation as a legitimate travel service.
At SkyLux Travel, every client enjoys personalized assistance with a dedicated Travel Manager, who understands your unique preferences and creates tailor-made travel solutions. Our one-on-one service approach has helped us achieve a 97% customer satisfaction rate, with numerous customers leaving 5-star reviews.
To ensure seamless journeys, we offer 24/7/365 global support, so you’re never alone, even during unexpected changes. Our free after-hours assistance guarantees you’ll receive immediate expert help whenever you need it.
Our commitment to premium service has earned us several prestigious awards, including the Luxury Lifestyle Awards 2024 f...
SKYLUX Travel Reviews Summary
SKYLUX Travel has a rating of 4.8 stars from 3,034 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SKYLUX Travel most frequently mention business class, customer service and great job. SKYLUX Travel ranks 1st among Travel Agency sites.
We monitor reviews for authenticity
This is the second time doing business with this agency and very happy with professional and courteous treatment. Will do business again
Dear JACK D., Thank you for your kind words! We are thrilled to hear that you had a great experience with us.
This was our first time booking through Skylux travel. I have been pleasantly surprised by the service received through Yamina. We had some questions that were resolved quickly and professionally to our satisfaction. We will definitely use Skylux again for future travels.
We are so proud of our agents seeing such an amazing review! Thanks for your time and consideration in recommending one of our best agents to other customers!
AUSTIN IS A VERY FINE, THOROUG AGENT. MY ONLY REASO FOR FOUR STAR RATHER THAN FIVE IS THAT HE SPEAKS MUCH TOO QUICKLY. HAD TO ASK OFTEN TO REPEAT.
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Amazing,
Very helpful, provided multiple options to choose & Accomodated what we asked for
Very intelligent hardworking person!
Answered phone call right away
We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon. Best Wishes.
Maxwell provided excellent service with no high pressure sales. Ticket follow up was great, enjoyed working with him. Will use his services in the future. Recommend him to anyone who wishes to purchase tickets through Skylux
We are so proud of our agents seeing such an amazing review! Thanks for your time and consideration in recommending one of our best agents to other customers!
Dear HELEN N., Thank you for your kind words! We are thrilled to hear that you had a great experience with us.
I received average service but was a bit taken back when The agent sent me a link to fill out all my information then I was given the opportunity to 'tip' the travel agent, I thought it was their job to locate flights etc, asking for a tip as appalling.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 266887
Shan was very easy to work with and was quite patient with me. He got back to answer any questions I had without much delay.
We are so proud of our agents seeing such an amazing review! Thanks for your time and consideration in recommending one of our best agents to other customers!
Very helpful in assisting our air travel. Answered all of our travel questions in a timely manner.
We are happy that you are satisfied with our products and services.Thank You.
For the last 10 years + I have used Glen's expertise at Skylux. He understands what the client is looking for and goes above and beyond to give you the best service possible. I will keep working with him in the future. Thank you Glen!
Dear FLEUR B., Thank you for your kind words! We are thrilled to hear that you had a great experience with us.
I have been using skylux for last several years and when my agent left I was very skeptical about continuing with them, but i tested the new agent Woodie really gruelled him and he passed all tests with an A Plus
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Ms Lavone is a very understanding and oriented to providing service to her customers. She was really diligent in finding the best price.
Worked with me on price, dates and connections.
Returns call promptly and explains things well.
Thank you for the great review! Safe travels.
Glen, the agent was extremely patient and helpful and got the best rate for the date and time we wanted to travel.
Thank you for the great review! We wish you safe travels.
We are glad that our agent Sunny was able to meet your expectations. Thank you so much for your positive feedback
Persistent, competitive with other online ticket salesperson
Dear Customer,
Thank you for taking the time to share your experience and we look forward to welcoming you back soon. It's our goal to deliver the highest quality of service to all of our customers. In consequence, we'd love to learn more about what prompted the low star rating.
Your review is assigned a special ID: 266163
Thank you in advance.
Great Service and prompt response. Albert was able to understand my travel needs and resolve any conflict with travel plans.
We are happy that Albert has provided you with such a wonderful experience.
Great communication... Strong followup.telephone assist was friendly and accurate. Great job.
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
Connor was an excellent representative who was not only knowledgeable but professional and timely with his recommendations. He listened to my situation and needs and accommodated finding the right flights for me. I highly recommend Connor & Skylux Travel
Thank you for your excellent review! We hope to see you in the future and we wish you safe travels.
Booked a trip to Bora Bora and my SkyLux agent Ronnie did a phenomenal job of getting us all connecting flights with reasonable prices. He was fantastic! Highly recommend
We are so proud of our agents seeing such an amazing review! Thanks for your time and consideration in recommending one of our best agents to other customers!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mitra S. We are really pleased to hear that you had a good experience with our company. Please do not hesitate to book with us again.