SkipTheDishesReviews 1,013

I recently ordered food, this was the second time ever using the service. So being fresh to his things worked out; I obviously didn't know how they went about things. First time ordering I ordered from a friend's motel room and had it go there. Second order I ordered from home. I must be used to Uber and it just going by your location. It goes by last order or default... I realized mistake when the driver was half way to his destination and basically driving right passed my house. 44th ²nq

I messaged skip to. What my options were knowing that I was SOL... not sure what I was lookibg to get from then but don't think j needed to be brushed off

In the order form for 'delivery instructions' we specified to please ring the bell and leave food at the front door. The food was left at the door, but the driver did not ring the bell. The food was totally cold when we discovered it at the door. We complained by "chat" with Skip the Dishes - informing them that the instructions clearly stated to ring the bell. Their response was that they are not obligated to ring the bell... only to have the food delivered between the range of time indicated at the time the order was placed. Totally unprofessional, and do not stand behind their service mistakes.

They have no quality control. They forget things in your order all the time and only offer skip credit refunds. They told me i cant order from my account any more because ive complained to much when they cant seem to get a single one of my orders right. They also took a payment without sending me my order or any confirmation and basically told me im banned. Uber eats has way better quality control of their employees and buisiness' they work with. Im done wasting my time

My order with skip the dishes was a re-order of my very last skip the dishes order.
I waited for the driver. The app said the drive had arrived. The driver phoned me. I told the driver I did not see him. I stood outside my house. He said he was at another address. I asked him to come to my address. He argued with me that the address was wrong. I said I did not know the address was wrong. I told him I simply re-ordered my last order and that my address has not changed. Rather than saying 'no problem, tell me where you are and I'll be right there', he argued with me further. I told him to cancel the order. My food would be cold. I didnt need the attitude.

Skip the Dishes then refused to refund the charge to my credit card. I disputed the charge with Visa as fraud and Visa reversed the amount. This 'charge back' will adversely affect their rating with Visa.

TERRIBLE! On our last 4 orders we watched as the drivers went around in circles, got lost, and took up to 3 times the time it should take to get to our address. Each time I opened a "chat session" with the help link, and each time I was told that they "would discuss my concerns with the driver to ensure that they were using the best route." Also each time, I requested that the $5 tip that we gave each time to the driver, be deleted off our credit card total. They did not do this! I then went onto another chat session to ask why, and was told that they don't have any records of my chat sessions! UNBELIEVABLE! We even had one driver tell us to our face (before they went "contactless") that he picked up our order, went back to his house to pick up his phone! (waaay out of the way!) and THEN brought us our order! But yet they did not have a record of this!? And THEN! They said that a dispute had to be filed within 48 hours! AFTER they couldn't find the chat sessions in question!?
Needless to say, we are no longer Skip The Dishes customers, and I would advise anyone NOT to sign up with them!

I placed my order, the delivery driver pulled up to the house, via app notice, I waited for him at my door for a good while. I went back to my phone to notice two missed calls from Calgary, I live in Lethbridge, I didn't even think it was the driver, and an email saying my food had been canceled. Now, I keep my phone on silent, I didn't expect them to call, I expected them to put it on my porch without knocking for contact. This is supposed to be a contactless delivery. Which can mean so many things. Nothing was specified by the company about a phone call. I got on with chat right away, and was told that my order was canceled due to me not answering my phone. I also called customer service and was told the same thing. There was no effort from the company, the driver could have easily come back after I had made an effort to contact. I was told I would get no food and no refund. These are hard times in everyone's life with the virus, and some people don't make a lot of money. Like myself. That was $50 of my money just gone. I was in tears after my effort and I felt very little effort from the company to make sure something could have been done. Like the driver simply coming back, I would have paid a delivery fee or something, anything to not lose my food and my money. There are so many reasons people couldn't get to their phones. Maybe they are in the washrooms, or dealing with their kids, and then all of a sudden their food is canceled? Their plans ruined. I suggest your drivers maybe take a bit more effort. But what should they worry? They get a free meal it seems out of the act of canceling someone's order. This policy is just terrible. Also, being so that you cannot except cash at the time, everything is prepaid, so that is also reason to believe people that order actually want their food that they have paid for. If it was cash, I could see someone not answering their phone for a reason if they decided not to purchase. I just cannot believe this horrible experience, and I hope someone in charge of these matters will see this.

The 2 star rating is fake because they make you chose a star to post a review.
I will never be ordering from skip the dishes ever again! I had ordered a few days ago and put my address as the right address. So usually when i do that i don't need to worry about the address being one of the other addresses. Well! For some reason the address was not mine and was not far from me either. The Driver I guess had a hissy fit by himself and decided to not drop off the order to me after he phoned me and i was explaining myself and giving him the right address, while he hung up. I sent feedback to let the skip team know of the situation. Well guess what they wouldn't even ask the driver to drop off my food and said they are not reimbursing me... $61.00 down the drain. Now me and my kids don't get that KFC but guess who does?, the driver and I was only a few blocks away from where the driver was gggrrrrr. They have just lost a really good costumer. No consideration for the customer only for feeding their drivers. So sickening.
Sorry for the F-bomb. I am royally pised off

Drivers get away with stealing food. As long as a driver says its delivered its like pulling teeth to get a refund from skip the dishes. Doesn't matter if you have cctv around the building and can prove they never showed. Skip would rather keep a driver that steals one out of 10 orders. Why? Because skip was already paid whether the driver delivers or not. They don't care about you. If you complain too much even with photo evidence they blacklist you from chat support so you can't get a refund.

Skip the dishes can not be trusted. Any company that is fine with outright theft and punishes those that complain about it even with evidence is criminal in nature. Their so called support exists to give you reasons for why you can't get a refund. Better pray your next meal isnt stolen. Because Skip already got paid the moment you ordered. So whatever happens. They don't care.

I ordered my food and once it arrived I was waiting outside at the curb (as i ordered it to my school and I was the only one outside). It said that the driver has arrived with my order. I was outside for 20min while the guy is "waiting for me". I freeze my hands for another 10min waiting for the guy and he cancels my order and says "couldn't reach customer". I contacted support and they said that they can't do anything and it was my fault. I'm dumbfounded! I'm guessing that the delivery guy is probably enjoying the food right now while I starve for the whole day and miss 20min of class. This company is horrible and I DONT recommend it's to anyone. Ubereats and Doordash are much better!

I will never use skip the dishes again. Yesterday I placed an order and I put order instructions for them to buzz my apt once they arrived. After about waiting for longer than the time I was told it would have arrived, I went downstairs and asked everyone who had been walking their dogs outside whether any courier came by and they said they never saw anyone. Upon reaching out on the app the customer service representative Naina who was very rude told me that she understands my frustration but they came and I wasn't reachable by phone and that they wont refund me. Why would you call my phone and not buzz as you were instructed to do. They also said that they call to confirm before they send someone out for delivery. I have a screenshot of my conversations with Naina and I will be spreading this everywhere possible.
These guys eat dinner and lunch from orders placed by people and blame the customer. This is how they are getting away with making money. This company is a fraud. Dominos, pizza hut, any other delivery company would never put you through what skip the dishes does. They never take responsibility and their customer service team is incompetent. I emailed and its been almost 12 hrs still no response. Their number never goes through. I am leaving as many reviews as I can everywhere. They need to be out of business. We need to get them out of this business. They are thieves.