SkipTheDishesReviews 1,013

Rob person who is taken my food from restaurant and forgot to add the phne number. So im tracking his way through google map. He just came and went. He not delivered my food. I saw that guy and tried to call. He dont stop the car. So dont order fro. Skip dishes. I complaint them, but no response

Do yourself a HUGE favour by deleting your Skip the Dishes app and placing your food order directly through the restaurant you're ordering from or even through Door Dash or Uber Eats. Skip the Dishes has the WORST customer service I have ever encountered. Their insanely poor customer service is consistent each time I've had to contact them and they obviously don't plan on making improvements anytime soon or at all.

Instead of trying to rectify small errors immediately brought to their attention at order placement - prior to food being made and drivers arriving to pick up your order - the chat employees waste your time pretending they're going to help you. The chat employees take so long (30+ min) to provide you with a glimpse of a resolution, that by the time they do the driver is already picking up your food and now "it's too late" to fix anything. And since your order was made/picked up, there's no way Skip the Dishes will offer you a full/partial refund.

Today, I contacted the restaurant I placed my order with directly to let them know of an address mix-up (chose address #2 in my account, instead of address #1) and they were very eager to help correct this for me as they hadn't starting preparing the order yet and they also didn't want the driver to go to the wrong place and leave food on a doorstep for no one. When I messaged Skip the Dishes in their chat right after talking to the restaurant, they refused to make any changes to the order address and said the restaurant told them they had already starting preparing the order - which was a blatant LIE - and that my order would go to the address originally selected and they would not cancel my order or offer any refund. What a waste.

Skip the Dishes has made it very clear that THEY DON'T CARE about the time or money of their customers, drivers, or restaurants they are working with. And if it wasn't for the awesome drivers and restaurants who are so willing to rectify errors that might come up, Skip the Dishes would likely not have made it this far as a business. PLEASE SAVE YOUR TIME AND ENERGY, AND GO AND SUPPORT BUSINESSES OUT THERE THAT ACTUALLY CARE FOR THEIR CUSTOMERS AND EMPLOYEES!

I ordered food from skip the dishes and they said that my food was delivered. I did not get my food and when i explained to their customer service line, they explained to me that there was nothing they could do and they could not refund my money or give me a new order because they had receive too many request for refunds. My food said that it was delivered and i did not get it. They have drivers who are stealing peoples food and they dont care about it because they're still getting paid and they dont care about customer satisfaction. WORST COMPANY, WORST CUSTOMER SERVICE. DO NOT USE THEM

2nd $#*!ing time sitting without lunch, paying real money and then getting refunded in " skipcoins".

Terrible terrible service.
You're embarrassing yourself. Close the damn thing down.

If I could give lower than 1 stars I would've.

All the service fees along with the minimum possible tip I was allowed to give ($5.00) FAR TOO MUCH!

The app doesn't let you update your info or put a unit number. I used my location when I placed the order. The driver drove to my place we waved at him but he wouldn't stop or look up from his phone. He returned our order and we were blamed for the mistakes. We asked for a contact number and they refused to give it to us. They only wanted to give me a credit for less than half of what we paid. I had to hunt the number down and now I have to wait 7 days for refund. Worst customer service ever! I wish I could give 0 stars.

If you get a delivery driver named Cheickna, do yourself a favour and cancel the order and start over so you get a new driver. This driver keeps your food and places it on delivered.

Skip delivered my order to the wrong address. Customer service gave me the address and apologized for the inconvenience. They said they would let the restaurant know, however Skip took the order so they got it wrong not the restaurant. I had to request a refund of the tip multiple times which they finally processed after escalating my request. Not impressed with the service.

I used skip the dishes last week and my burger came but they literally gave me no notice. Couldn't see when it was on its way, didn't know how long it would take etc. Made the mistake of ordering from them again today. The app said "confirming order" for over 45 mins and and i messaged customer support numerous times and they were no help. I was confused because i got a order confirmation email and yet the app said my order was still loading and wasn't confirmed yet. Customer support told me my order was pending. I was like wtf does that mean. Not even 2 mins later my order was cancelled. This whole thing was an hour process that resulted in my order being cancelled and left me starving. Reordered on ubereats because at least their reliable. Gonna be eating my breakfast at noon now….

Still had to pay for the service + taxes even though they got my order entirely wrong. + had to fight with customer service for a tiny refund. Delete the app and go with uber eat instead.

We ordered a dinner and it was delivered to the wrong address. Skip the dishes was not helpful. They had no idea where the food was delivered. We had company and this is very inconvenient and upsetting. The offered "fix" was a "skip the dishes credit" to reorder? Ummm no... refund my credit card so I can call the restaurant myself and order directly as you unable to deliver my food to my address and you don't know what your drivers are doing. Also if I reorder they expect me to pay the gst again.?! They have no ideas where it was delivered and they are unable to contact the driver? Really? Seems like this service doesn't work then. PS... this is the third time this has happened so I am ranting and posting about an ongoing issue. I understand a one time mistake but this obviously a bigger issue.

This is the second time I've received an order confirmation only to find out the order never went through. I had to call the restaurant to know whether or not they had received an order because I couldn't reach Skip, then had to call my credit card company to know whether or not the payment was processed so I could reverse the charge... And worst of all, I have two hungry kids I'm going to have to scramble to feed after an hour of trying to sort through this mess. Complete BS and nightmare service.

A joke. Entire site went down for 3 hours, then they gave up and are not answering questions till tomorrow.
Also they charged me for the same order twice

I'd give zero stars if I could. I received the wrong order after ordering from Skip the dishes. I am a non meat eater and was delivered burgers and fries. I tried to contact customer service and there was no one answering. I messaged 25 times, emailed etc and nothing. I kept messaging the chat over and over with no response and then I swore and miraculously someone popped up and told me I was being abusive. Wth. I swear, they are just sitting there ignoring any complaints probably chuckling to themselves. Anyhow, I had to drive to the restaurant and pick up the order in the dark and rain, racing to get there before it closed basically IN MY PAJAMAS. The whole point of ordering was that I was in my pajamas on a dark and rainy night! I was super pissed by the time I got my food. The restaurant was super nice and gave it for free and they said that even they can't contact Skip the Dishes. Anyhow, I wanted at the least a refund for the delivery I paid. It is ridiculous that there is no recourse for this and no one answering and you can't contact the delivery driver. I am now using Door Dash and Uber Eats instead. I feel that Skip should be continuously reported to BBB as this seems like the way they conduct business should be illegal. I can't imagine any other business not providing some form of customer service if you were delivered the wrong item, or from what a lot of people are saying even the food is not delivered at all. I am spreading the word about Skip - they need to get their crap together or be put out of business.

I honestly don't know why, but their ad on YouTube makes me so uncomfortable and cringy that I couldn't even wait 4 seconds to skip I close the browser altogether every time it comes.

Almost don't see the point to write this because it's been said 100 times over.
I've had enough of this company and will never use their service again. Driver stole my kids dinner then went off duty. Skip refused to do anything about it besides offer some dumb $5 credit for the inconvenience. They don't stand by their service AT ALL so every time you order you are risking the possibility of having to find another way to get it if they randomly decide not to show up. They refuse to re-send an order but will offer you skip credit to make another order yourself. They take ZERO responsibility for their couriers. ZERO.
I will just save myself the headache from here on out and find another way.

It's a buyer beware!
I ordered a meal from McDonald's through skip the dishes The meal arrived end it was absolutely disgusting not cooked so on and so forth I contacted McDonald's who sent me a letter stating that I had to go through skip the dishes and not them which I thought was odd considering it was the restaurant that screwed up but because they have a contract with skip the dishes this is who I have to go through so I did (what a joke)

So I contact skip the dishes as directed by McDonald's after numerous conversations with them telling me in order to receive a full refund I would have to go through skip the dishes... skip the dishes then proceeds to tell me that there is no way they're giving me a full refund that I only get 50% that's their new policy because of the pandemic I question them why only 50% because of the pandemic I didn't get a response other than that's how it is and I said so you get to keep half my money for some thing I didn't receive she says yes that is our policy I said well I was told by the restaurants head office that I would receive a full refund... no only 50% take it or leave it! I did ask her what you're paying the pandemic 50% where is this money going I said that's my money the next response was no 50% so I took the 50% and now with my time I am going to let people know what a scam these people are!