SkipTheDishesReviews 1,013

I am only so angry because I have been using skip for years and quite frequently at that. When something accidentally goes wrong, such as an order doesn't arrive or is never even placed to the restaurant I would think this would be a simple communication with them to be refunded. NOPE, I've heard this from others but didn't think much of it since it hadn't happened to me. They ignore emails, and in the customer help chat the man quickly stated that they are unable to refund because restaurant confirmed order then he quickly left chat before I could reply ( this being after I called the restaurant and they confirmed no order was received from skip) Very disappointing knowing how simple it is from experience to provide appropriate customer service. They are happy to take your money and ignore you when entire orders are not received. I will only be ordering through Uber eats from now on, enjoy my donated money Skip!

Such a terrible customer service. I contact them regarding to my refund. At first she/he seems helping me to resolve my issue. But i was wrong and was a bit rude to me, she/he left on chat group without solving my issue.

Extremely unreliable. Food missing from order about 50% of time. Last order the driver must have thrown it in the porch because a can of pop was punctured and leaked everywhere. If an item is missing they don't reimburse or go and get the missing product. They give you a credit which means you have to pay service and delivery fees. Also you pay tip up front, so if you have a lazy driver who can't be bothered to place the product where you've requested, or steals one of your food items, you're out of luck for your tip. Skip the Dishes does not care.

Waste of time and energy. I ordered twice from subway tonight and BOTH times got it wrong. First order got cancelled after half an hour of waiting, then they told me they would give me skip credits, no I'd like a full refund back into my account since it didn't even get CONFIRMED. The customer service is complete garbage! Don't even try to contact them…. Then the second one my driver 'Gagon' was sitting in front of some house for 45 minutes while my food was sitting at subway getting cold. He came and just gave me the subs, no communication as to why that happened. It's not like Uber east where I can actually contact the driver. 3 hours later I finally got my sub. I would of went to bed considering I have work in the morning..

First, second, and third order was missing items, and the driver didn't even notify me the ider was on my doorstep - despite my request to 'Please Ring Doorbell'. Food got cold sitting outside. Stopped ordering for a while and thought I'll give them one more shot. This time, I got a phone notification that my food is nearly here, but nothing showed up! Waited 10 minutes, no food. I am done with this company for good. I'd rather drive the 20 minutes myself, pay less and have kids with happy tummies than go through this stupid stress again. DO NOT RECCOMMEND!

Horrible will never use these morons again the driver will pick up multiple orders and drive around and deliver all of them so then the poor last customer has stone cold food I was one of those last customers and will never do this again and they are so kind to only give you back 50% of your money after the whole order is affected and then you have to go out and buy more food and wait again never use skip the dishes use Uber eats instead!

I paid $34.26 for a meal and didn't even get what i want, what i got was a cold small fries and cold burger which i did not even want, i paid for a full meal and all they could refund is 50% $15 out of $34.26 which is not even 50%!?!?! I dont beleive this, this is a scam, and i waited 1 hour for that small burger and cold fries. Complete scam.

I purchased thermal bags from skip the dishes while signing up to be a part time driver. I was given a tracking number but no order number or phone number to call if their was any issues.

The delivery through Amazon was quick and they were set to be delivered on April 20th, promptly after the long weekend.

I was at my other job when the delivery driver arrived at my apartment, resulting in me missing the phone call to let him in. No problem I thought.

I called Amazon to update the delivery instructions, but due to me ordering through skip and not Amazon, they have no information on the order and only tell me to contact skip.

Unfortunately this is no easy task, the first number they gave me was a deadline even after confirming the number. The second number did direct me to skip customer service, however they are not taking phone calls or live chat for drivers unless you are on shift. The customer live chat only directs me to an email. Which I have had no response from.

Also Amazon does not allow people to pick up their products.

Skip is a total scam and I would avoid it at all costs

They said they would give me a 50% refund. I requested it in money to my account instead of skip credits. They decided to ignore me and gave me 8.75$ in skip credits when I spent almost 30$ on my meal. I now have no food and no money account to get some as they put it as skip credits. I have never spoken to so many incompetent people. I'd stick with uber lol.

Skip the Dishes always disappoints. I don't recommend them as a food service delivery site. With the extra charges they have begun to add on to their delivery, they're on par with Door Dash and Uber Eats with Door Dash and Uber Eats providing more reliable and fast service than that of Skip the Dishes.

As you can see in the attached photos include, the food was ordered at 11:18 AM, the first photo shows one driver 24 minutes away from delivery. Then I had to contact them because the driver was suddenly in a different part of the city, then a different driver ended up picking it up and delivering it to our office only after I followed up with customer service. From 11:18 AM, the ASAP delivery option was chosen, to finally receiving it at 12:45 PM. 0/10.

En résumé, à 18h30 le coursier a dit qu'il avait livré la nourriture mais ce n'était pas vrai, je n'ai rien reçu. Après 1h sur le chat, la situation n'était pas réglée, on avait pas de nourriture à la maison et à 19h30 ma fille de 4 ans pleurait de faim.

En plus, la personne qui était avait nous dans le chat a quitté la conversation sans meme nous avertir et quelqu'un d'autre a repris la conversation en disant: bonjour comment puis-je vous aider? Il fallait tout reexpliquer du début et le premier n'a même pas eu la politesse de dire qu'il quittait. Inutile de vous dire que déjà on était super fâchés et en plus il quitte sans nous avertir et on doit tout reexpliquer!

Finalement, je trouve ca frustrant de devoir faire des plaintes par écrit et de n'avoir personne à qui parler de vive voix, cela augmente la frustration.

Bref on ce qui concerne la commande Je trouve la situation inacceptable, je ne sais pas si c'est le coursier qui a volé la nourriture ou autre chose car il dit avoir livré alors que ce n'est pas vrai. Nos voisins on les connais tous on est juste 10 maisons et personne n'aurait pris la nourriture en notre nom.

CEst la deuxième fois que ça arrive et ce n'est pas normal. Notre soirée était gâchée, on avait rien à manger à la maison.On a été remboursé (heureusement car on a jamais reçu la nourriture) mais ça ne compense pas pour le désagrément.

Driver most likely stole a partial of my order and I reported it immediately and three chats later there is no updates regarding the situation after rest assuring me the refund would be processed by end of day of the order. No one is able to reach the restaurant for answers. It's bull$#*! because my order was over 100$ And the driver was tipped generously. This app is a joke. DONT USE SKIP. WORST ORDER EXPERIENCE AND CUSTOMER SERVICE! Food is always missing!

So some of these customers I've delivered to said leave at door. Skip banned my account becuase they didn't receive their order. I made 300 in four days they just closed my account and didn't pay me or even respond. Don't be a driver with them you will regret it I worked everyday as a side gig to help with some bills and these is how they treat their couriers who don't make much anyways

I ordered this and 60 minutes later, it said it was delivered, but there was nothing. I searched everywhere, and nothing. Even the driver called from unknown number!

This app will allow you to order food for PICKUP while also allowing you to leave a note saying that you need the food delivered to the back door.
Customer service wouldn't help me at all. They just kept saying I set it as a pickup order. How did I do that to? Ask their stupid app.
Just go with a different service and save yourself the frustration

Ordered watched driver showed it was a few blocks away then received messages order was canceled for no reason. Waited an hour to get nothing. Called the office waist of time. Deleted the skip app now only going to use Uber eats. Good job skip your lack of customer service just lost you a customer and be sure I will let anyone that listens you suck!

So ill never again order from skip the dishes they don't follow orders. They gave me tbe wrong order. I talked to skip and they said no refunds aloud after sending in pics of proof that they messed up my order they wouldn't even give me a new order or a refund. Then one time I dodnt even get my order they wouldn't even give me skip credits they were rude about it. Some of the skip delivery people are very rude as well as just leave the food at the door no knocking to let u know there here. I'm so over this bs they should be charged for scamming us. never again will I give them the time of day I won't be using there services anymore. Please watch out when u order from them please they lie and they take your food or leave it at the door or leave it at the wrong door. Learn to shop and do orders the right way thanks but u are rude people.

This is the second time ordering should say trying to order first time waited 3 hrs and still didn't even move from. Same spot they asked if wanted money bk said yes didn't even get full refund and had to Waite 5 days this time waited 2 hours for them not to move never ordering from this company again they suck take the app off phone not worth it