SkipTheDishes

This is the second time I've received an order confirmation only to find out the order never went through. I had to call the restaurant to know whether or not they had received an order because I couldn't reach Skip, then had to call my credit card company to know whether or not the payment was processed so I could reverse the charge... And worst of all, I have two hungry kids I'm going to have to scramble to feed after an hour of trying to sort through this mess. Complete BS and nightmare service.

A joke. Entire site went down for 3 hours, then they gave up and are not answering questions till tomorrow.
Also they charged me for the same order twice

I'd give zero stars if I could. I received the wrong order after ordering from Skip the dishes. I am a non meat eater and was delivered burgers and fries. I tried to contact customer service and there was no one answering. I messaged 25 times, emailed etc and nothing. I kept messaging the chat over and over with no response and then I swore and miraculously someone popped up and told me I was being abusive. Wth. I swear, they are just sitting there ignoring any complaints probably chuckling to themselves. Anyhow, I had to drive to the restaurant and pick up the order in the dark and rain, racing to get there before it closed basically IN MY PAJAMAS. The whole point of ordering was that I was in my pajamas on a dark and rainy night! I was super pissed by the time I got my food. The restaurant was super nice and gave it for free and they said that even they can't contact Skip the Dishes. Anyhow, I wanted at the least a refund for the delivery I paid. It is ridiculous that there is no recourse for this and no one answering and you can't contact the delivery driver. I am now using Door Dash and Uber Eats instead. I feel that Skip should be continuously reported to BBB as this seems like the way they conduct business should be illegal. I can't imagine any other business not providing some form of customer service if you were delivered the wrong item, or from what a lot of people are saying even the food is not delivered at all. I am spreading the word about Skip - they need to get their crap together or be put out of business.

I honestly don't know why, but their ad on YouTube makes me so uncomfortable and cringy that I couldn't even wait 4 seconds to skip I close the browser altogether every time it comes.

Almost don't see the point to write this because it's been said 100 times over.
I've had enough of this company and will never use their service again. Driver stole my kids dinner then went off duty. Skip refused to do anything about it besides offer some dumb $5 credit for the inconvenience. They don't stand by their service AT ALL so every time you order you are risking the possibility of having to find another way to get it if they randomly decide not to show up. They refuse to re-send an order but will offer you skip credit to make another order yourself. They take ZERO responsibility for their couriers. ZERO.
I will just save myself the headache from here on out and find another way.

It's a buyer beware!
I ordered a meal from McDonald's through skip the dishes The meal arrived end it was absolutely disgusting not cooked so on and so forth I contacted McDonald's who sent me a letter stating that I had to go through skip the dishes and not them which I thought was odd considering it was the restaurant that screwed up but because they have a contract with skip the dishes this is who I have to go through so I did (what a joke)

So I contact skip the dishes as directed by McDonald's after numerous conversations with them telling me in order to receive a full refund I would have to go through skip the dishes... skip the dishes then proceeds to tell me that there is no way they're giving me a full refund that I only get 50% that's their new policy because of the pandemic I question them why only 50% because of the pandemic I didn't get a response other than that's how it is and I said so you get to keep half my money for some thing I didn't receive she says yes that is our policy I said well I was told by the restaurants head office that I would receive a full refund... no only 50% take it or leave it! I did ask her what you're paying the pandemic 50% where is this money going I said that's my money the next response was no 50% so I took the 50% and now with my time I am going to let people know what a scam these people are!

Ladies be careful. My son made an order to have delivered at my house. The instructions we to call his number upon arrival. They did call from their app#. We were going to door and the driver called my phone from his personal cell number. We are not getting answers as to how he had my phone number and why it is now in his personal phone as a contact. Skip verified that the driver had never delivered to us before so they shouldn't have my number. Scary... 3 guys were in his car and 5hey now have my address as per drop off and my personal phone number. And they keep telling me it was escalated to have a manager call me. But nothing and now saying we gave that other number. I have asked them to pull up the call from last night and nobody will. Now they are telling me there was no escalation. I am talking to them while writing this... Just be careful when I asked driver how he got my number last night he hung up on me.

Please people, I try to warn you even if my message might be taken out. Skipthedishes allow easely hackers who fraud your account to place orders! Now be warned and let it happen to you or not. LOL

I ordered from skip the dishes and they never delivered my food and stole my money! When I called customer service they would hang up on me. I wrote them an email explaining my situation and they didnt care at all and decided to block my account. They stole $80 from me and never got my food. Please do not order from them! They are THIEVES!

The last guy left my food on the GROUND! Outside my apartment door where everyone steps with their DIRTY SHOES! And took off. WHAT A SAD LAZY PERSON. "RAY" I have had a fairly great experience with most people actually following the delivery instructions other than the mentioned ones. Another one was on my sisters birthday the guy "claimed to deliver our food" over 100 dollars. Turns out it was his last shift and he took off with our food... useless drivers. Most have been so fantastic to us of course there is always the very few useless people in this world who can't do their jobs...

I had over $100 charge to my credit card from skip the dishes. Yet I have never used this service. After googling this issue it appears to be quite common. I had to cancel my credit card and open a fraud investigation.

Fees, fees and more fees. I've had issues and there is either a) a chat option that times out after you've been waiting for 10 minutes due to "inactivity" (what?) every. Single. Time. OR - no chat option, no phone number, no way to contact.

Insanely rude employees (via chat, if you are fortunate to get there count on being OOPS! Signal failed). In the last instance I was missing a meal for my kid! Who is SIX. If I had ordered food for myself I would have gladly given it to her, no big deal. But we had only ordered for the kids. THAT was a fun night.

The restaurant told me I could go pick up her order that was missing (UMMMM - I just paid over 10 bucks all in for delivery when I'm literally a 2 minute drive away, if I could have gone to pick it up I would have in the first place). Otherwise, it was on SKIP. And I was responsible for getting credit from them for my missing items.

When I FINALLY found a way to tell them I was missing an order, I was offered HALF of what it was! WHAT? But they do say that the restaurant is responsible for making sure the orders are correct.

So - the restaurant (if you can call it that - McDonalds and a HUGE F U to them as well) massive conglomerate, $#*! food, wouldn't do a thing. I called and emailed corporate because I thought of COURSE a company that large that is currently charging 15 dollars for a burger meal would want to at least acknowledge this. BIG FAT NOPE. These are different times. Nobody seems to give 2 poops about whether you are happy or not.

DoorDash is even worse in some ways, but that's another story. I switched from them to SKIP - now I'm giving up and bulk ordering pre prepared meals.

Yes, it's a necessity for us for various reasons. I'm just so beside myself about how little anyone seems to care about fairness and customer service these days.

Their service is so bad, no way to contact courier and no helpline number. Their driver never delivers the food at time or even sometime they do not deliver food but click the option that they deliver it.

I'm very disappointed with skip the dishes behaviour and attitude. We order food by accident from the town next to us which is more than 20 mins away and they refused to deliver and made us find someone to go pick it up and we get to enjoy ice cold food now
I'm the chat they just Cut us off amd disconnected the chat

Horrible customer service

I order with skip the dishes 3 times and 2 times missing 1/2 off my order. 1 time they give me my money back but not the last time.

Skip clearly ignores customers. Had Cora breakfast which terrible + they forgot stuff. Skip demonstrated they could care less. The driver was perfectly fine, though.

I recently ordered a meal from skip the dishes, not only did I not receive my meal, I could not reach anyone to give me a refund. I tried using their chat service but no response. I can not find a number to call. Terrible company