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From the business
Founded in 2006, SmartCustomer is a mission-driven organization with a proven commitment to bringing honesty and transparency to any online purchase. We’ve helped over 200M buyers make smarter purchasing decisions. SmartCustomer amplifies real voices so everyone can find and share feedback on businesses and their products online. SmartCustomer is the only review platform to be both funded by the US government’s National Science Foundation and an official Google review partner.
SmartCustomer Reviews Summary
The company has garnered a mixed reputation, with many customers praising its platform for providing reliable information and fostering consumer protection against scams. Users appreciate the user-friendly interface and the speed of review posting, which enhances their shopping confidence. However, significant concerns arise regarding usability issues, including login difficulties and the inability to edit or delete reviews. Additionally, suspicions about fake reviews and inadequate support responses have been noted, leading to frustration among users. Overall, while the company serves as a valuable resource, improvements in customer service and platform functionality are essential for enhancing user satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This is the best available option. User friendly and satisfactory. Outstanding enjoyed it. Great. Fabolus.
They invested money in seo and design of site, but forget to make their service really work, never get ordered amount of upvotes, always 10%-50% less
Hi Andre, we apologize for any frustration this may have caused. Could you please clarify your situation with us by emailing [email protected]? We look forward to hearing from you.
I love this site. Super thank you for this. Thank you for the opportunity and i am satisfied. Very awesome.
Thanks for sharing your experience with Sitejabber. We’re so glad you’ve found our site helpful!
It seems Sitejabber Trusts more on Negative reviews. My several partner says. They don't allow customers positive reviews often and marked as spam and delete them. I have several business. I have created accounts on trustpilot. But I am afraid of Sitejabber really. I am still thinking about if I should create one here too or not.
I think Sitejabber is brilliant and some of the contests and features that they offer are amazing.
I highly recommend the site and company.
Thanks for sharing your experience with Sitejabber, Nash - we really appreciate your feedback.
This is a fake review site,, only good reviewss is a good sign for a scam site,, i dont beileve nothing about the positive of this site
Thank you for sharing your concern. To allow for full transparency, we encourage both positive and negative reviews of honest experiences. Review authenticity is of paramount interest to us, and we have multiple layers in place to avoid any unauthentic reviews. Sometimes such reviews may still come through but they are thoroughly investigated and resolved. You can learn more about our vetting process at https://www.sitejabber.com/faq#fake.
WOW WHAT A SITE ABSOLUTELY AMAZING Sitejabber is the first review site that I have seen that allows you to upload photos and data to substantiate your review and let the public see the proof for their self Helping them to avoid the possibility of getting conned WELL.DONE SITEJABBER YOUS DESERVE 10 STARS
Thank you so much for your review Paul!
Great site for reviews, but just try to log out or sign out. There might be a click somewhere, but it is very well hidden.
Thank you for your feedback, Edward. To log out, click your profile picture/name on the upper right corner. A drop down menu will appear, please select “logout”. Hope this helps.
Useful site... easy to surf things... very very nice work done by the creator of this site
We appreciate the positive feedback Tofikul!
I had a bad review where the reviewer posted a nonsense like she was abused. I flagged the review saying we never do such thing. To my surprise no response from them on this yet they marked the reviewer as verified.
Alright fine i asked 3 legitimate clients to post positive reviews on my profile.
Again surprise they showed me they had already posted the reviews but none of them was made live.
Now i have written them to delete my profile so that i don't have to deal with such BS. As per GDPR and other laws they are supposed to honor my request of deleting our profile from their website.
But i am sure they might have already written a nonsense term to not allow deletion of your business from their website.
This website was a terrific idea and I commend whoever designed it. Too often and for too long service providers and companies selling products have gotten away with unthinkable things shysting their customers in ways you'd never believe! Now their wrongdoing has been being into the light because of sitejabber!
Thanks Brandon, we've got your back ;)
At Sitejabber.com you can review any business you want with ease and help others on their decision making all on one site! I discovered this site while in the process of reviewing another site, and I said hey why not review this site first. This is my first review on this site and will be the first of many!
We appreciate your honest review, Michael! We’re happy to hear you’re having a great experience.
The more credible and helpful your review, the more likely it will be featured and seen on Sitejabber.
What a good reviewing website, it is quick and easy to write reviews and say your opinion on things!
Thanks for your kind words Lincoln!
Good job and useful website you can get all what you wont... we can get very good things and useful..
Hi there, thank you for your review.
They make you create an account in order to leave a review. That process took awhile since it had trouble connecting to my facebook (not a problem I normally have) and it got stuck a few times trying to load with my email address so I restarted the process multiple times.
Hey Ryan, thanks for the feedback. Review authenticity is super important to us. By requiring everyone to sign up for an account, we can ensure that reviews on sitejabber.com are from real people like you (and not bots). If you continue to experience issues please contact us at [email protected], we’re happy to help.
Its amazing i cant belive its exsist i dont even know how i can describa this amazing page you are good so good
We appreciate your review, thank you.
Sitejabber is by far better than Trustpilot. Sitejabber is easy to navigate. The review process is great, and everything is well maintained and organized. I have not encountered any glitches or bugs. The reviews look genuine for both positive and negative feedback. I have no complaints. So far, great work!
Thanks for your kind words, Cristina!
I've posted several reviews on here and got a resolution from the company it pertained to. I trust Sitejabber's reviews, your review isn't sugarcoated, and they give you a voice to be heard. Very pleased!
Thank you for the review, Pamela. We've got your back ;)
This website helps me a lot with my small business. I would recommend this to my fellows and colleagues.
Thank you for your feedback, Tin, we’re happy to know that you would recommend us to your colleagues.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Thanks for the review :)