SiteGroundReviews 561

Quand j'ai un problème avec mon site web et que j'ai fait appel aux techniciens de Siteground, ils m'ont répondu dans un temps record et m'ont toujours aidé.

I have developed websites for more than 20 years and have hosted with numerous companies. Most of them have significantly downgraded the level of customer support they provide, but Siteground's support only gets better. Let me tell you why I say this:

1) I work in Joomla. It's not popular anymore, but they still host Joomla sites and they know the platform. I don't need help often, but when I do I need an expert. The support techs at Siteground are experts and they have never let me down.
2) They are accessible! I can actually be in a live chat with a real person or have a support tech on the phone in just a few minutes. And when I reach them, they speak perfect English.
3) They simply understand the problem and provide solutions for me to resolve it.

I'm too busy to write reviews, but I want to give Siteground a big thumbs-up for consistently being the best web hosting company I have ever used.

Just finished a live chat with SiteGround. They have the best technical support of any program I have ever used. I chatted with Viktor and he was so polite, answered all of my questions quickly and completely solved my issues! Thank you SiteGround!

I have been a happy Siteground customer since 2016, and was VERY surprised (not to say annoyed) to learn today that a hosting plan is required to access DNS management services. This is true even if you don't actually host with them, and use them only as a domain registrar.

There is LITERALLY NO WAY to contact this provider unless and until you pay for hosting...even if you have other products with them. Very poor form to make customer service an upsell embedded in a services some customers have no need for.

Some basic level of service should be available to EVERY paying customer, and if they want people to pay for additonal customer support, then allow them to pay JUST for that. Don't embed it in hosting they may neither need nor want.

I've had a couple instances for contacting tech support with SiteGround, both pre-sale and after becoming a customer and their response time in chat is fast (unlike my former BlueHost service) and very knowledgeable. I don't get migrated to a higher-level tech. They just have the answers and solve the issue or politely educate me on what I was not doing correctly so I know how to resolve it.

They meet customers where their knowledge is at, without slowing the resolution down by over explaining or under explaining.

Vladimir I. And the team at Site Ground are fantastic. They are easy to communicate with and thoroughly answer any minute question with clarity.

I always like to think i'm tech saavy. That is until we start talking about DNS, MX; etc. Anytime I have tried to troubleshoot on my own, I confuse myself even further. Lol But when I chat with a SiteGround rep, they always take me step-by-step and literally explain the whys and everything. I can't honestly say that I remember everything all of the time, but I will say that I have never left a chat session with an unresolved issue. I'm a huge advocate for great customer service and SiteGround has been great so far! Please continue the great work.

There's not a lot to say, the service is so spectacular on SiteGround support, it never fails to resolve every problem I can come up with. Thank you Siteground [Paul - Sydney Australia]

I am using SiteGround for a few years for multiple websites and always had a positive experience.
Their support is very helpful and quick, the services they build, including hosting tools, WordPress plugins and more are simply amazing.
Not the cheapest on the market, but worth it.

These guys provide excellent customer support, which is the most important for non-developer clients. The hosting plans and UI are top-notch as well.

Vladislav was the customer service representative that helped with my tech support and questions about their product. His answers were timely, helpful and understanding.

SiteGround customer support is fantastic! The rep was knowledgeable, helpful and resolved my issue very quickly. After being a Bluehost customer for 3 years and dealing with really poor customer service, I decided to finally make the switch to SiteGround. I'm so glad I did and only wish I had moved everything over sooner.

I recently moved from InMotion hosting, which had pretty okay customer service. I moved because I wanted faster hosting, and I was told Siteground could deliver that and more. They weren't wrong! I needed their help with the migration more than I expected and after plenty of support calls and chats, they keep helping me out. I feel like I'm getting a full on web degree with all of the help they're giving me. I'm looking forward to working with them and maybe moving another website over in the future.

The support I get with Siteground is why I recommend all of my clients to move their hosting accounts here. It's not the least expensive hosting, but the easy access to multiple ways of contact and the knowledge of the staff make it a great value. You've saved my sanity multiple times.

Best woocommerce hosting for mid to large scale websites. Great loading speeds and new CDN features for eventual support for Web3

Siteground's hosting is way faster than other hosting providers, including Bluehost, Hostinger, and others. In addition, their customer service is excellent. I've always been able to get on a chat with an agent in less than a minute's wait. In addition, their pricing is quite good--compared to Bluehost, you get more than triple the speed for just about the same price. I definitely recommend Siteground for anyone looking for web hosting out there!

Even though my issue should be solved by the owner/designer of WordPress that useful technician make the work for me and fix the issue. It is the first time I see a support guy doing things that he had not to do in order to solve a problem for a customer.