Simone

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Simone Reviews Summary

Simone has 55 customer reviews and ranks 206th in the Swimwear category. Common review topics include customer service.

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Canada
1 review
2 helpful votes
Follow Kelsey E.
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Do not order from this company
October 5, 2020

I ordered September 1st two bikinis on their buy one get one promo (I'm guessing they're doing this promo so more people buy into the scam) but I never received a tracking number, nor replies after reaching out via dm and email or any sign of the bikinis arriving. They seem to delete every Instagram comment that's negative, or asking about reaching out, they also have no tagged photos. I'd ask for a refund but I know I won't get it, I'd rather just ruin their social media reputation and Hopefully be able to stop some people girls from ordering off this site. SCAM! DONT BUY.

Date of experience: October 5, 2020
Texas
1 review
0 helpful votes
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Never received my item or a refund
October 5, 2020

I placed my order for 2 bikinis on June 30th, by August 27th I still had not received my items so I requested a refund. I was contacted by customer service and told they were aware of the delay but my order was on the way. It is now October 4th. I still don't have my bikinis or a refund. I'm thankful I didn't purchase more with my first and now last order otherwise I would be out more money.

Date of experience: October 4, 2020
Singapore
1 review
1 helpful vote
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Ghosted me
October 2, 2020

I highly do not recommend this brand, please look the other way and ruuuuuuuuunn. I placed my order four weeks ago but have yet to receive my order or a tracking number for my order, which was supposed to be "ready to ship" in 3-5 days. I dropped customer service an email - rejected. Dropped sales an email - also got rejected. I filled in the form on their website, got sent to junk. I'm honestly beginning to wonder if there is even a company behind the website or is it all a facade. Worst online shopping experience ever. Ever ever.

Date of experience: October 2, 2020
Mexico
1 review
2 helpful votes
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FRAUD!
October 2, 2020

I ordered my swimsuit 3 months ago and it hasnt arrived yet, they tell me that it is because of the pandemic but i even got the express thing where it is supposed to arrive before, its totally farud! DO NOT BUY HERE

Date of experience: October 2, 2020
Israel
1 review
2 helpful votes
Follow Lotem G.
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Scam! Dont buy
October 1, 2020

I have ordered two bikinis over 3 month ago and I haven't received them. Every time I emailed them they answered the same thing. They didn't give a tracking number so I can't even return it. Don't ever buy there!

Date of experience: October 1, 2020
Minnesota
1 review
2 helpful votes
Follow Melanie G.
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Avoid at all costs.
September 29, 2020

I ordered a bikini for my daughter's birthday, as requested. It's been three months. No swimsuit ever arrived, and my many emails and enquiries have led to the same poorly written excuses each time- but no swimsuit has ever been shipped to me. I've contacted them Via FaceBook, Instagram, even contacted the owner of the site directly and asked her to do the right thing, but nothing. It's clearly a scam. I warned them I would report them to the Better Business Bureau and would dispute the charge with my bank. Today I filed a claim with my bank to get my money back and I encourage everyone else to do the same, and file a complaint about this company.

Date of experience: September 29, 2020
Nebraska
1 review
1 helpful vote
Follow Via W.
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Do NOT Give Them Money
September 27, 2020

I purchased 4 sets in mid June and still haven't received them. I've sent several emails asking on the status of my order and I keep getting the message back that the shipping service is still waiting on a tracking number... but they have plenty of time to put new suits on their site and have other influencers on instagram post these new suits? Can't get a refund until I receive my order so my money is being held hostage. And even still if I decided to return my order I would just get store credit? Nope. Don't waste your money here and go to Haute instead of you want cute suits in a timely fashion.

Date of experience: September 27, 2020
Pennsylvania
1 review
2 helpful votes
Follow L R.
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DO NOT PURCHASE
September 26, 2020

Ordered a bikini in June 2020... it is now October 2020, still no bikini! Customer service is AWFUL. When you complain they tell you that "your order is being processed." They also refuse refunds and tell you that you can exchange the bikini for store credit. How can I exchange a bikini that I didn't even receive yet?! I would give 0 stars if I could. This store is a scam and should be shut down immediately.

Date of experience: September 25, 2020
Nicaragua
1 review
9 helpful votes
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IT IS A SCAM. BIG FRAUD
September 25, 2020

I made an order three weeks ago and I haven't received the tracking number even when I asked for it two times. They gave me the same lame and vague excuses that they were having troubles with delays on shipments. Is the same answer that they give to all their customers as you may see in others reviews. They have been stealing our money with their scam, they have a consistently defrauding behavior and I am starting a lawsuit for FRAUD and SCAMMING.

Date of experience: September 25, 2020
New York
1 review
1 helpful vote
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STAY AWAY
September 25, 2020

I ordered a bathing suit from this dump of a scam website months ago. It never came, and when asked for a refund, I got an email stating that it was moved to the shipping floor so I couldn't cancel. Needless to say, it never came. This pathetic "business" is run by Angella Simone. She is a thief and a scam artist. Your products won't arrive. Several people comment on her Facebook page and Instagram page stating that this is a scam, but she deletes the comments and then blocks you. This is fraud. She deserves to be in jail. I am infuriated with this psychotic $#*!.

Date of experience: September 25, 2020
NL
1 review
2 helpful votes
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PLEASE DON'T BUY ITS A SCAM!
September 25, 2020

Orderd my bikini at the beginning of august. When the payment is done, you will NEVER receive a mail with track and trace, or even a mail when it is delayed. In the beginning i was thinking it will be okay. Because they replied my emails 2 times with the famous answer ' yes queen im sorry, you will receive your code in the next week' NEVED HAD ONE!
Now i mailed them a little more angry, because i have to work hard for my money, and she doesn't deserve it if my stuff isn't shipped. My creditcard company is looking in to it, hopefully they will mark this $#*! $#*! brand as a big scam.
Im so pissed right now!

So please, don't try and think it will be okay with your order, it is not! You have been warned, i was too naive..

Date of experience: September 25, 2020
Florida
1 review
2 helpful votes
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Terrible
September 24, 2020

I don't recommend this site. I ordered my bikinis a month ago with the idea it would take 3-5 business days as the website stated. They only allow positive reviews to be posted to their site. Neither Simone USA, Simone Beachwear, or Simone Bikinis are registered business names, meaning they don't even have a business license. All in all, this site is a scam, don't waste your time or money.

Date of experience: September 24, 2020
Canada
1 review
1 helpful vote
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THE WORST EXPERIENCE EVER
September 23, 2020

I spent over $200 USD and they took over 2 months to ship. I asked for my order to be canceled many times because summer was over for us here in Canada and they just gave me the same automated reply over and over. They also said they would send a free bathing suit for all the trouble and it never came. NEVER ORDER FROM THIS WEBSITE. They have the worst customer service ever

Date of experience: September 23, 2020
VE
1 review
0 helpful votes
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I love all bikinis of Simone
September 17, 2020

They have enormous creativity when it comes to designing their bikinis, I have been a Simone client for a year and I love them!

Date of experience: September 17, 2020
VE
1 review
0 helpful votes
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Simone is fantastic!
September 17, 2020

The fabric of their bikinis is really perfect, I haven't felt comfortable in a bikini for a long time but these pieces make me feel safe!

Date of experience: September 16, 2020
Switzerland
1 review
0 helpful votes
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Scam don't order
September 14, 2020

It's been 2 months and received nothing. Keep on telling me they have delays and I can expect my order confirmation next week.
Asked for full refund and they send me their return policy.

Do not order

Date of experience: September 14, 2020
Florida
1 review
2 helpful votes
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ZERO OVERALL RATING
September 12, 2020

This company is trash. Their customer service is unacceptable. I purchased 2 bathing suits from here in July 2020. I never received any tracking information for my package, so a few weeks later, I started to email them inquiring about my package. Every week I would ask them where my tracking information was and they responded with the same USELESS message for 2 MONTHS "When I see your order number, the shipping department keeps telling me that your order has been processed and is waiting for a tracking number this week"
Please do yourself a favor and do not purchase from this company. They stole my money and then didn't even care to keep a customer happy.

Date of experience: September 12, 2020
California
1 review
2 helpful votes
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Late delivery-bad qualiy
September 9, 2020

I ordered 2 swimsuit on June 15 and received it on august 20th. It was supposed to arrive in a week. I sent emails to the email address provided in contacts and this person was not able to give me any informations and barely speaks English. As my order was late they told me they would add a free bikini in my order, which was a lie just so I wouldn't complain more. I didn't receive this free bikini and the quality of the 2 bikinis I ordered is really bad and they look exactly like "made in china" swimsuits. I doubt that it's made in California. I recommend you not to buy any product from this brand.

Date of experience: September 9, 2020
Oklahoma
1 review
0 helpful votes
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Scam
September 5, 2020

Ordered a swimsuit top and bottom. They said it shipped with no tracking number. I emailed asking for a tracking number and they said "by the end of the week". I have gotten this same response multiple times in a month! They stopped responding when I beg for a tracking number! Now I asked for a refund, and they have disappeared.

Date of experience: September 5, 2020
Chile
1 review
1 helpful vote
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READ THIS BEFORE BUYING
September 2, 2020

I wish I had read this reviews before wasting my money. It has been over a month since I bought a bikini and have no information about the tracking number or the order status. They answered my emails saying that "in the next few days" or "in the next week" I would recieve my tracking number, and that did not happen. Then, they stopped answering me, the only answers I get are links to their web page and not the answers to my questions.

Date of experience: September 2, 2020