SilkFredReviews 107

I returned £100 worth of dresses to the correct brands address, and a month later I am still waiting for a refund. The proof of return receipt has been sent to the company and I have still not received my refund. You have to wait 3/4 days for a reply to your emails and majority of the time they do not respond. I followed all the instructions for returning my items and they are still not giving me my money back.
I do not know what else I am expected to do, terrible customer service would avoid at all costs.

I have had the worst shopping experience with this comp-any ever! Please avoid them!

They sell poor quality of clothing and shoes! I have been waiting 3 months for a refund of £145.00 which I had to chase about 10 times - if I didn't email SilkFred on a regular basis, I wouldn't get my money back.

Additionally, I am still chasing a refund for defective earrings.

Hannah, one of the staff members is the worst one to deal with as she never get back to you or basically lies on a regular basis saying that the matter is being dealt with (when clearly nothing is being done!)

Not even once I was offered an apology!

Despite several emails and facebook chats, I have only received £24 pounds of refund (on 10 Jan) and I am still waiting on £107 remaining. I returned the goods between Christmas and New Year. I was told last Tuesday that my goods had been received and to allow 5-7 working days. Its now passed and I'm being asked the same questions and given the same excuses, including false information about emails I was apparently sent, which I don't believe I have ever received. There is no phone number to contact anyone, and no way to raise a complaint. If you look at twitter and facebook there are multiple incidents of the same, as well as goods not showing up. I would avoid if you want to trust you'll get your refund and that you goods will arrive. Even though I like the products, I will not be using again!

I wouldn't order anything from them again. I ordered 6 things on boxing day 3 items didn't look anything like the pictures so sent them back on 3rd jan. I had to pay postage for these returns and had to send back to different addresses only just received refund back today for these 2 weeks after posting. 1 item took silkfred 2 weeks to deliver and was faulty I am still awaiting the refund for this which was returned on 8th January. I've emailed them numerous times and not got very far. Their customer service is a joke. Just look on trust pilot and you will see reviews left from numerous customers about their poor customer service. AVOID until they sort out their refund policy!