ShutterstockReviews 532

By my own admission, I failed to read the fine print but find the profits harvested from contributions to be absolutely woeful. A platform that manages intellectual/creative content should not be taking 80-90% of sales - I am genuinely disgusted by the business model. Furthermore, I believe Shutterstock to be founded, and driven by a photographer.
My best advice: do not be lured into submitting content to receive as little as. 10c per sale - it is near robbery, and could not be less supportive of the contributors that the platform feasts on.

I signed up for a "free" trial while my adobe cc account was put on hold. I downloaded few images, then cancelled the plan.
One month later I see that I am still being charged for their services. I login into my account and I see that it wasn't actually cancelled and it carried on into an annual contract!
I try to cancel it again through their website and I can't actually do it without calling them!
Their website is design so that you can't notice small prints during cancellation. I do remember that I clicked cancel the plan but somehow it still was charging me.
This is outrageous, it's like being robbed in a daylight.

I canceled their free trial because I wasn't using it enough to actually purchase, then discovered they charged me 30$ anyway. Called, explained that I didn't use the service, and they told me they would charge me another 40$ to cancel. When I told her that was ridiculous, she put me on hold to supposedly ask if there was something she could do. She told me she would give me a one-time refund and hung up. But she lied, as I confirmed 3 days later with a different rep, who also shoved me away and said he would email me. This company is just a scam.

I contacted Shutterstock about cancelling the annual membership that I was mistakenly signed up for. They would not let me cancel without paying an absurd fee. My two options were 1) pay an absurd fee now and cancel or 2) pay significantly more money in the upcoming 10 months. I cancelled paying a fee, but I will never go back to Shutterstock. I am now aware that a large number of customers are scammed the same way. What a disgrace.

I downloaded a set of vectors from shutter stock of the 50 states for use in my digital wood carving machine. Was really excited about making these customized for people. When i opened the file the vectors were garbage. No way to get credit even though the file they were selling is garbage. I told them this was my first and last purchase to many others that do what you do and my business does not have time for rip offs. A $100.00 lesson for me.

They changed their user policies and charged me for a picture that I clicked on for $99 and when I called right away to tell them I didn't want that feature they said there was nothing they could do about it on top of the fact that I paid my annual fee for my usage. I had them shut my account down affective immediately. The customer service was really bad and they're new Way the system works is not user-friendly I accidentally touched the button and got charged for it or some thing that I would never ever use. So basically I lost a few hundred dollars on the deal. Too many other companies out there that want my business

I canceled my account but they kept charging me. By the time I caught it 3 months had passed and they said the only way to cancel (again) was to pay more money (the $20 monthly difference between their yearly subscription and monthly subscription). I felt like I got caught up in a scam. Very disappointed in customer support at Shutterstock. They are not in the business of helping customers but for finding sneaky ways to take your money. Buyers beware.