ShopToReviews 58

The company hast created an account based on my E-mail adress by themselves and charged my Paypal account multiple times.
The customer service (via Messenger) is rude and uses swear words. A company E-mail does not exist. Information by phone is charged extra and very expensive. They are violaating the data privacy act by refusing to give information about the personal data they are using from you.
They claim the Paypal was hacked, while Paypal tells otherwise.
A lawsuit has been filed.

I orderd a nintendo switch + labo bundle for sons christmas pressent and only got the switch deliverd, when i contacted them i was told nintendo didnt send them enough and i wasnt going to get it. I just looked on there site and there are the labo in stock so that was a lie from them. I feel robed and theres nothing i can do about it and am going to have to pay extra now to get the labo elsewhere.
Ill never use these again and wouldnt recomend to anyone.

They advertised an item at a price, i called them to purchase the item, they said they will call me back, that did not happen and in the mean time they changed the price by £50!

I called them back but they will not honour the price that i called the about int he first place, no management would talk to me and the customer service was aggressive... AVOID AT ALL COSTS
I am currently seeking legal advice about false advertising :(

Shopto are scamming customers by claiming to offer finance with no credit check, when in reality there is a credit check but only after they take money from you. Their own finance company told me they are using deliberate false advertising. When confronted about this staff will become abusive and close your account so that they can steal your money. They also routinely lie about their delivery services and special offers. They get bad reviews removed from trustpilot in order to deceive people. Read the reviews from their own employees on glassdoor. This company is a disgrace.

I talked to shopto about an issue and when they refused to help, I had to open a case with paypal. Shopto emailed me after that asking me to close the case and resolve things with them. They said in the email that I could re-open the case if I couldn't resolve it with them. YOU CANNOT RE-OPEN CASES. What an unbelievable scam. I was eventually able to work it out but if I hadn't been able to they would have been able to say 'too bad, we have your money' and I wouldn't have been able to do anything. Not to mention they took 3 days to respond the first time, and 5 the second, despite claiming to try get back to people within 24 hours.

I used to use this stie years ago for a lot of games purchases. Always worked well, had competitive prices and sometimes pre-orders would even arrive the day before. Went back after a few years and they were a mess. Dispatched one wrong item (Xbox One charger when I had ordered a PS4 one!) and also lost the other part of my order. Their initial ticket was totally ignored so I had to raise another under a different category to finally get a response. Total rubbish now and their site doesn't work properly either. Avoid at all costs - not worth the few £'s of savings.

ShopTo may list low prices, but you'll be lucky to receive anything from them. Bought an online 'INSTANT' code, but never received it. Raised an online ticket to try and sort it as nobody answers their premium rate phone number. They said they would look into it, but then my account got blocked and never heard from them. I've had to contact my bank and involve the fraud team as money was taken and they still have my card details on file.
FIRST CLASS SCAMMERS

I've used ShopTo.net for years to purchase a variety of games. I hadn't used them for a while to make a purchase, but at the time of my purchase they had Horizon: Zero Dawn (Exclusive Launch Edition!) for the cheapest price, so I thought i'd give it a go. And this is where my problems began.

First of all, I couldn't access my account. So I had to call their number, which costs 5p a minute to call, and then I had to wait close to ten minutes for a customer support representative to pick up.

I explained that I couldn't access my account, and then the support rep brought to my attention that I had an older account prior to the one I had. I told him that I wanted to keep the account I was trying to access (as I had reward points, etc), and the other could be deleted. I got access to my account, I thought that would be the end of it. Wrong.

Log in to my account, to find that I can't change my delivery address. Decided to contact them through support tickets and told them my problem. Their response was to close my account for being a duplicate less than an hour later.

Dig through my memory and finally access the older account to find that I can't do anything without confirming my e-mail address, which was not possible due to the e-mail address being deleted years before. So I decided to say 'sod it' and not wanting to pay more money to wait on the phone I looked at their eBay listing for the game, which was a little more expensive but still among the cheapest. I thought I would give them the benefit of the doubt.

ShopTo have listed Horizon on eBay as being the 'Exclusive Launch Edition'. Bare in mind that this exclusive edition comes with DLC codes for items, as stated on their website. So I purchased it. It arrived quickly. With no DLC codes.

I have essentially paid over the odds for a Standard Edition that they are promoting as their Exclusive Launch Edition. And they will not rectify the situation. Their excuse is that they do not promote the codes on eBay as it is for their website only, but at the same time, they do not explicitly state that no codes will be received either. So people would be of the belief that their 'Exclusive Launch Edition' would come with those codes.

But no. Standard Edition for me and every other poor sucker who thought they were getting something more. I wouldn't care as much if there was even a different cover. But no. It is a complete and utter Standard Edition being paraded as something else.

Complete and utter farce dealing with ShopTo culminating in this final kick to the teeth. You can be damn sure I won't be back.

SDN: SDN*******

FAILED TO DELIVER ITEM. Bought Arkham Knight 7 Days ago with 1-3 days delivery - Still waiting

So I purchased Batman: Arkham Knight on the 25/06/15 using the 1-3 day delivery option. Waited 7 days for the item to arrive before I decided to check if there was an issue with delivery. The Order page of the website only shows the status as: Completed. I have tried to track the order but it won't allow that to happen. I've called my local Royal mail sorting office they don't have the item. I try to raise it with Shopto their policy is that they have to wait 15 days before an item is "Lost". I have raised a ticket using their internal system 9 hours to ask for a full refund so I can purchase it at Tesco and get it delivered to a store next to me the NEXT day at no additional cost, sadly no one has been in touch all I have received is a "ticket" confirming I have contacted them. It's been a very poor experience indeed, I've used ShopTo in the past without issue however I've been using Tesco much more. Not sure why I went back to ShopTo, sure as hell won't be going back again. It's the same price at both retailers just one has a much better service. What I wouldn't pay for good service. 0 out of 5 stars.

I purchased a Smash bros GameCube controller and a GameCube adapter on the 28th of November, the day of release. Almost a week after purchasing said items, neither had been dispatched despite the seller contacting me to assure they would arrive in early December.

Eventually one of the items the adapter, was dispatched and arrived around 1 and a half weeks late, however the second item the controller, which i needed to use with the adapter was still not dispatched. I contacted the seller several times asking why the controller hadnt been dispatched despite the fact they were still selling them on their ebay shop. After waiting patiently for days i eventually phoned the helpline and after waiting around 30 minutes and listening to the same jingle repeated endlessly i finally got through to a person, who informed me that they did not have said item in stock anymore.

To clarify, i received no email or message informing me that the item i had already purchased was out of stock almost 2 weeks after purchase, which is appallingly bad customer service, i can only assume that they would have ignored me indefinably if i had not rang them.

I am still waiting for a refund, despite sending an email and contacting the customer service number again i have heard nothing whatsoever regarding my refund. This is an extremely bad seller, definitely the worst i have ever encountered on ebay, i would advise you avoid buying from them at all cost.