ShopToReviews 58

Absolute joke of a website. They make it near impossible to create an account. The link to your Amazon account doesn't even work. The only option to pay is with Paypal and that doesn't even work. I've tried 3 different forms of payment on Paypal and it still doesn't work. There is no option to use your credit card. Their customer support chat uses Facebook messenger which is also another joke zero help whatsoever. They finally asked me to create a ticket by clicking Helpdesk under My Account. Turns out there is no Helpdesk option in My Account. It should not be this difficult to make one single purchase. The website and customer support is atrocious and needs a complete overhaul. I'll be taking my business elsewhere.

None existant custoner service

An incorrect code was purchased by my son who has learning disabilities, when asked for an exchange of services you refused, even when this exchange would mean me paying you more money. Offered to show medical evidence of my son's disabilities but you still refused an exchange.

Bad business practice and discrimination.

They were the only place that had Xbox Series S in stock and a friend recommended them. I wish I'd checked the reviews again. Item never shipped. It's been processing for days, but it said '24 HR DPD delivery' - this is very misleading and scammy. That means when they eventually give the parcel to DPD - which they aren't doing. I'll never go off word-of-mouth again or use these scammers again. 260 out of pocket 3 days before Xmas. I'm not even going to go through their customer service after reading these reviews and will go directly through the paypay resolution centre. Awful. Avoid.

I ordered a PS4 game for my son for Christmas they stated they had it in stock and would be delivered with 3 to 4 days now it is out of stock so no game and trying to get a refund is impossible they do not look at their emails so you have raise a ticket which takes 10 days for them to look at the phone number they have recorded message saying they are not taking calls. I have got on to Resolver hopefully to get some sort of response from and refund.

Ordered aof them and started a return ticket straight away as it was wrong game. The returns process is hard and the customer service only answers to argue with you or to insult you. They are not customer friendly at all and to be honest I was that disgusted with their correspondence and reply to reviews, not anything regarding a refund may I add I have decided to open a case with trading standards. If this company took the time to converse with customers and not argue the whole drama would be over by now.

Preordered Zelda Age of Calamity with preorder bonus.
Package arrived 6 days after release day with a small tear, missing game and damaged pre order items. Contacted customer support and they literally told me to F off. Will be putting in a claim with my bank. Do not use these scruffs

Order placed with 24 hour tracked delivery. I had no update emails and so tried to call, message saying they have turned their phone lines off due to covid. They have chat though, but only if you're a Facebook user.

I used the ticketing service and asked for an update and got a sarcastic response from someone calling themselves Aron, saying, your order should be shipped, we can only fit so much on the van... He then closed my case.

I raised another to ask for an actual answer and he again picked it up, and sent another sarcastic response and cancelled my order.

CEO emailed, complaint with card services as they shouldn't be trusted with customer payments. Another complaint with their regulator relating to distance selling breaches. I have also logged a formal complain about Aron, not that it will do anything as the company is a scam

From a page of Nintendo Switch games, I spotted the title I wanted as a gift for my daughter. Unfortunately for me, I realised after purchase this was a Wii U version so no use to me. Refund? Swap for the right version? You must be joking. Totally intransigent and take the line that the policy they have chosen to adopt somehow "prevents" them from refunding or changing. Consumer law on digital downloads means that they don't "have to" be helpful, but they deliberately confuse this being unable to help. Their site states "We make it our mission to offer the best service possible." Complete rubbish.

Watch out for these people, I ordered a video game and it never arrived. They used a different address in the shipment and still insist that the order was delivered correctly. Even though they have proof of their mistake, they are opposed to returning the money to me. Be very careful with them, they are very unprofessional and have no control over what they do.

Charlie and Aron are incompetent.

I was dumbstruck at how unprofessional and callous this company are. I was suckered by one of their instant downloads adverts, it was cheaper than Nintendo direct ( I should have known, I know!) ultimately the game rocked up 3 days later with a code that I never used, the purchase was for a birthday party so no good to me three days after the event. I explained the situation and was given abuse by the customer service team, It was blatant mis-selling but I was told to sling my hook. Trust pilot review request arrived the same day, it's funny that my negative review didn't appear on the site? I hopped on here hoping I could save one person from being robbed by these guys. Ignore trustpilot reviews they clearly are receiving payments from the companies involved so how can they be unbiased reviews.

I pre ordered Resident Evil 3 Remake which released on the 3rd of April 2020. The game arrived 3 days late. During this time when i Spoke to a member of staff for help, they were extremely rude and kept responding to me with a 'thumbs up' and said Its in Royal Mails hands now, we cannot do anything. No sympathy, No sorry or professionalism whatsoever even though they delivered the game late and were very rude in customer service. Also, their landlines and phone numbers for help and support were unavailable for multiple days. Worst experience i have ever had pre-ordering a game. Also, a friend of mine experienced verbal abuse from a member of staff on Shopto.net and was scammed. He did not receive the item and did not get a refund. Instead he got the wrong item 3 weeks later. Do not order from this garbage site as its a very uncomfortable and unprofessional, rude experience.

I ordered a download code for Xbox one and it arrived straight away. Prefect I thought. Tried to enter the code but it didn't work, assumed I had entered a digit wrong so tried again and still not working. Tried one more time but yeah still the same. Tried then on the xbox website to see if this changed anything but no. Raised a support ticket on their site but received no communication from this and it has been 24 hours. I tried to phone them but there contact center is down due to corona virus. I tweeted them and got told there is no timescales for an issue like this and they need to send my code to their IT team and they do not work weekends. It would seem logical for the twitter support person to just send me a new code instead of making me wait 3 days to play my game. Very poor customer service. Will not be buying again and will advise everyone else I know to not order from you.