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Miss A

1.9

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Miss A Reviews Summary

The company has garnered a mixed reputation among customers, with positive feedback highlighting the affordability and variety of products, particularly in makeup and beauty tools. Many long-time customers appreciate the low prices and promotional offers. However, significant concerns have emerged regarding shipping delays, lack of effective customer support, and issues with order accuracy. Customers frequently report dissatisfaction with unresponsive service and unresolved refund requests. Overall, while the company offers appealing products at competitive prices, persistent operational challenges and customer service shortcomings have led to a growing sense of frustration among its clientele.

This summary is generated by AI, based on text from customer reviews

service
63
value
62
shipping
63
returns
35
quality
56
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Canada
1 review
0 helpful votes
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LOVE IT, WORTH IT
October 20, 2022

It is very beautiful and shipped to Canada in 15 days on standard shipping! It was well packaged and was not broken or damaged. Although I ordered the "Toffee" concealer but it did not come as i expected, but was worth it. I bought these cute hoops and stud 6 pair earrings and they are fire LOVED IT.

Date of experience: October 19, 2022
Illinois
3 reviews
2 helpful votes
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So sad
October 14, 2022

I never received my package they sent it to my old address despite the fact of me putting my new address I even paid for the insurance and they told me that it was not their responsibility and there was nothing they could do so I literally wasted my money even though I bought the insurance that covers lost and damage items do not shop from them

Date of experience: October 14, 2022
Australia
1 review
1 helpful vote
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Very fustrating
October 8, 2022

So basically it removes your cart after you havent been on the tab for a few days/hours. Sometimes it even deletes you wishlist

Date of experience: October 7, 2022
Virginia
2 reviews
1 helpful vote
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This website is super easy to navigate, and while it may not have all the eye catching distractions, it's pleasantly arranged, adding items to your cart without losing your shopping place is easy, and their prices are fantastic!

Date of experience: July 20, 2022
Canada
1 review
9 helpful votes
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UPDATE
June 12, 2022
Updated review

UPDATE: June 8th, 2022 marked five months exactly since i placed my order. I still have not received my order. I contacted Miss A once again and was told there is absolutely nothing that they can do for me. They won't replace what I didn't receive and i presume is now lost, and they told me that I would have to track it down myaelf because it has left the US. DO NOT ORDER FROM THIS COMPANY

Date of experience: June 11, 2022

Sketchy
February 15, 2022
Previous review

I placed an order with them 5 weeks ago and I still havent received my parcel. When i contacted customer service, the rep was a patronizing and condescending b! Tch. I won't be ordering from Miss A again.

Date of experience: February 14, 2022
Pennsylvania
1 review
0 helpful votes
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I have been ordering makeup from miss a for years now and love everything about it! Some may be cheap like from the $tree but it's only a dollar and the dollar tree is now a $1.25 so cheaper ordering it from miss a. I ha e never received anything that I do not like! I will always order from them! Everything is great

Date of experience: April 13, 2022
Ohio
1 review
9 helpful votes
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Bad service/SCAM
February 12, 2022

I have ordered $35 worth of stuff with 2 day shipping. I have not received the order, and now they are not replying to any of my emails. 100% a scam. I would not buy from them. Also, the tracking number for the delivery company is now non-existent. Disputed with my bank. Again, DO NOT BUY.

Date of experience: February 12, 2022
New Jersey
1 review
3 helpful votes
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Will shop here again in the future :)
February 3, 2022

Reading all the reviews after I have bought from this website as my first time I was horrified, I was expecting the worst and about to disbute the whole order to my bank. But I'm so happy I waited and received ALL my products in great condition, earlier than I expected even with a shipping delay because of snow in my area (For reference I'm from New Jersey too so I'm kinda far), And pretty good quality for 1 dollar makeup. The only complaints I have is some of the items I bought colors look different from the website and really small but I'm very greatful and satisfied.

Date of experience: February 2, 2022
California
1 review
4 helpful votes
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Fulfillment messed up my order and swapped an $8 item I bought with $1 piece of junk. Okay holiday season, mistakes made, no biggie, I thought. Except they don't have a refund policy for THEIR MISTAKES. Nope they just give you store credit. And here's the kicker, not only do they NOT COVER SHIPPING, store credit cannot be used towards shipping AND if that credit zeros out your subtotal, suddenly poor Miss A doesn't recognize your address and can't ship to it. So either I have to spend MORE money to use up the credits owed to me or I've given them free money and I don't get any goods in return. I think I'm just gonna call up my bank and file a dispute with the company. Don't care if they block me from purchasing afterwards because I'm not spending a single cent more on this company. As a small business owner myself I cannot even fathom enacting such an asinine refund policy.

Date of experience: January 12, 2022
Canada
2 reviews
1 helpful vote
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Missing item in my parcel
December 31, 2021

I paid for, and ordered the purple eyeshadow duo and blush combo and when I got my parcel it was circled on the packing slip but not in the bag. I want my item! There are other people not getting items on this forum. Either you do something about your packaging, and find out what's going on, or you guys can be in big trouble for faulty packaging (not sealed properly) or internal theft. I paid for an item and never got it. There are others out here that have experienced the same. So either someone is stealing from your end or your packaging is faulty, in which case I expect the item I paid for! I want my eyeshadow that I paid for sku-COS-0494 #6(purple)

Date of experience: December 31, 2021
Georgia
1 review
3 helpful votes
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Beware of shipping
December 21, 2021

I've ordered from shopmissa.com a handful of times and am usually very satisfied. The products are always as they appear on the site in person and they are well packed. The issue is shipping; I placed an order 12/5 and with no update email after requesting ETA, the tracking says it will arrive 12/30 when their website states 7-10 days standard. I needed this package for Christmas time and now I have to run to stores to replenish the products. If you need your products at a specific time please take that into consideration.

Date of experience: December 21, 2021
California
1 review
3 helpful votes
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Takes forever to ship.
December 17, 2021

I ordered 2 weeks ago and have not received any emails from them at all. I decided to leave them a message asking for an update about my order, and couple hours later i received an email saying "your order has shipped". I think you have to email them, follow up with them about your order for them to send it to you. IDK. And then 3 days later i received another email saying my order has been delayed and they can't provide any tracking.

Date of experience: December 17, 2021
Louisiana
1 review
2 helpful votes
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Order was never sent
December 15, 2021

I ordered some things and have gotten 2 emails. 1st was that my order was in transit. 2nd was that it was delayed. When I checked my status... the label was created and never sent to the post office. It's been sitting there over a week.

Date of experience: December 15, 2021
New York
1 review
3 helpful votes
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Best deals and fast shipping
December 5, 2021

I've been shopping from this site for years and I've never had a bad experience. Products can be hit or miss but the reviews that other shoppers are able to leave on each product are extremely helpful. It's very easy to weed out the good products from the bad. My orders have always been fulfilled surprisingly quick, and products are full size and good quality. I've found a few of my favorite go-to items on here, including a liquid eyeliner that is to DIE for. I even bought 2 extra as a backup in case they run out of stock (:

Date of experience: December 4, 2021
Nebraska
1 review
0 helpful votes
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I received every product I ordered. No product was misrepresented. The packaging was perfect. Things came in just about the time that I expected them. I was incredibly pleased. People had left such horrible reviews but they simply were not my experience.

Date of experience: November 14, 2021
Texas
1 review
1 helpful vote
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TERRIBLE SHIPPING
November 11, 2021

I would love to review ALL the item in my purchase. However, I have not received them yet. This will be the 2nd time that I would have to email and call in regards to my packages been delivered. The 1st I just thought it was due to shipping. I was constantly emailing the shipping department. Finally received the items. But NOW AGAIN! The products that I did received the first time were great but the Shipping process is HORRIBLE! And from that alone I will not be purchasing any else from Miss A. I really don't like throwing money away and it seem as though I have done just that. * And the funny part is this company is Dallas base. And I live in the Dallas area! For the products you received all the stars BUT, for shipping you receive NO stars... and I notice on the site it stated that you are not responsible for shipping. So, that tell me that you have had numerous complaint on shipping as well.

Date of experience: November 11, 2021
Malaysia
1 review
2 helpful votes
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HORRIBLE CUSTOMER SERVICE
November 11, 2021

I ordered something from their shop but immediately tried to cancel before they even shipped it. I wrote them a email with my order and name. They haven't replied. Guess what today I look at my email and they have shipped my order when I specifically told them to cancel it and give me a refund. I'm SO MAD. Never buy from them. $#*! THEM

Date of experience: November 10, 2021
California
1 review
3 helpful votes
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It's what it is
October 19, 2021

It's exactly as you think it is. I recommend using this site for tools. It's nice they give to charities but the make up quality is meh. Lol the gel liners are dry. Color mascara was dry. Shadows too sheer. But the sponges and little tools and random stuff were legit. I made 2 orders back to back. One got here in a week, other is still on its way after 2 weeks. Both processed at the same time. Don't expect to get your package anytime soon. Lol. It's a quick wish(the app) type of shopping experience. Worth it tho. Tools are cheap and reliable.

Date of experience: October 18, 2021
GB
3 reviews
10 helpful votes
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I was really hopeful for this company as so many YouTubers/online reviewers have had great experiences with them but I guess when you are specifically sending stuff out in PR kits you're going to go above and beyond to make sure your YouTube review is positive. For the average person this is a different matter. My order didn't arrive and they refused to do anything about it for 3 months, then it took them another month to refund me! And even then it was minus the shipping costs! So they basically conned me into spending money, didn't ship my goods, used my money for 4 months worth of bank interest and then refused to give me the shipping costs back!
What a rip off, but IMO and personal experience this happens regularly with all of these Eastern based Cut Price Bargain companies!

Date of experience: October 18, 2021
Texas
78 reviews
49 helpful votes
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MAKEUP FOR ONLY $1
October 18, 2021

I've known about ShopmissA for a while now, as I have shopped online from them before, but I recently revisited my love for them when I saw that there was a store opened up in one of my city malls. I just love how much of a variety there are and how affordable it is. I will say that a lot of their products are hit or miss but there really isn't any sort of risk that you could take with them as all of their products are $1 or around that range and you have the opportunity to try out a wide variety of different types of products ranging from makeup to skincare to hair care and so much more. I also love how they have cruelty free makeup!

Date of experience: October 16, 2021

From the business

Explore your personal styles. Enhance your complete lifestyle. MISS A, world's No. 1 "fast-fashion" retailer, provides an unprecedented selection of today's fashions, always changing and always in style. Visit http://www.ShopMissA.com/

The price formula that is being offered to our customers - "Everything is $1" - lets every MISS A shoppers enjoy a fun and exciting environment to shop and also makes them cherish the moment being in MISS A. It is amusing and welcoming, which allows our customers enjoy their shopping experience at MISS A.

We are living in a world that is changing all around us. It's very fast. So as in the fashion world. To continue to blossom as a growing business over the next years, we must look ahead, understand the trends and changes that will outline our business in the future and move promptly to prepare for what's to come. We must get ready for tomorrow today. Creating a specified long-term destination for our business and individuals is our 2014 mission.

Our ...


shopmissa.com
Founded in 2013
Dallas, TX, United States
+60
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