ShopGoodWillReviews 652

Do yourself a favor; don't shopgoodwill online. The excessive shipping and handling cost is only a fraction of the problem. One way or another, be it questionable (shill?) bidding, items not shipped, damage not noted in descriptions, no response, unable to return, etc., you will likely experience a great deal of frustration and get ripped off eventually. I've had items put in my cart, and items I've won taken out. More than once, at separate locations, I've won auctions only to be told they lost the items, which apparently happens quite a bit. Some stores tax the product as well as the shipping and handling. Trying to correct their mistakes has become too time consuming, and costly. There are a few decent shops, and I've had some good experiences, but overall, I've found most of the online stores to be unethical, incompetent, and deeply unsatisfying to deal with. Way too many headaches dealing with them. Shop there at your own risk. Look at every purchase as a donation, because every purchase is a gamble. You can't trust what's written or said. Roll the dice if you want; I'm tapped out.
Good-luck!

They say that there all about jobs? They say there all about people. There using electronics as a money grab site and selling all there electronics online. For people to support it. What they dont understand theres people like me that only go to places like that for the elecronics. Thats why there loosing out thats why they have to sell there crap online for so much. And shipping is a joke they charge a handling fee for me to buy it from them when all the stuff is donated to begin with. Pathetic whoever the ceo is they need fired on the spot cash grab thats all they are... and dont go to the local stores they dont even set anything good out anymore. Its all sold online...

Over the last few years I've purchased a number of jewelry lots from shop Goodwill.com. In the last six months, some of the goodwill locations have loaded their by the pound lots with heavy, metal non-jewelry items which they do not include in their photographs. In a recent shipment, there was a tractor part, tons of empty boxes, old heavy plastic toys, a rusty nail, a nasty cigarette but, and 12 Styrofoam Nerf gun bullets. When I contacted the Goodwill location twice, they were unresponsive. Very unhappy

! BEWARE!
SHOPGOODWILL KNOWINGLY AND FREQUENTLY SELLS COUNTERFEIT COINS AND CURRENCIES. I have identified multiple counterfeit coins that they will not acknowledge or remove from their auctions. They have the equipment to test their products for precious metals content and they are not using it, instead they falsely make up their own description with the claim they are not experts. This is illegal! DO NOT BUY ANY COINS. FROM THEM. Always check other sources for any coin you see listed on shopgoodwills auctions in any State, you will always find a better deal!
If you do purchase a coin from them you are at risk and you'll never be able to resell it for even close to what you paid. DO NOT LET THEM RIP YOU OFF! About 50% of all the prices realized goes to the CEO in California, they cannot prove that they are a charitable organization. They all use FedEx for shipping and that's a rip off as well.
DO NOT BUY FROM SHOPGOODWILL PERIOD!

I hadn't realized this until recently (some people on reddit mentioned this and it made so much sense)-- but there's an awful lot of evidence/patterns pointing to this site using bots of some sort to outbid actual users. I theorize they do it in order to get more money and start "bid wars". Believe me, this isn't far fetched-- its actually quite common nowadays.

Like clockwork, I will get outbid on most items, no matter how obscure and undesirable, in a matter of a couple hours. Its always placed within 10 minutes of 60,90, and 120 minutes after my initial bid. Seems fishy right? Plus I've seen these same items pop back up a month later if I leave them alone, as if the supposed "high bidder" never paid.

I've noticed this happen to other users too, on undesirable crap that's not worth the money or effort whatsoever to bid on. About the only way to successfully get items on there is to bid at the last second, especially if there's no other bidders. If there is no other bidders, that's your sign to leave the item alone until the last minute.

I've used this site for 8+ years and watched it go downhill. It seemed much better back before it was revamped, albeit shipping was still flippantly overpriced on occasion back then.

Take it as you will, I'd just steer clear of this once-good auction site, that's now been lost to pathetic corporate greed and overzealous resellers.

Purchased an Omega men's watch listed as 14k gold with a loose crown. The watch arrived and is gold filled and the crown has part of the broken stem still attached. So now I'm stuck with fixing the stem and replacing the crystal and whatever else arises just to hopefully get my money out of the watch. Goodwill of Sacramento Valley says they changed the listing once the error was noted... then how is the listing still the same when I open my account and review the listing? This is not an exception anymore, but more often the rule as Goodwill sells items they can deceive buyers on through their auction site and then refuse to give refunds.

I really liked buying items from this site until they "disabled" my account without notice or reason! I had payment due on 2 items that had 3 hours left to pay. I signed on to my account to pay on the 2 items that were due and I wasn't even able to sign on because they disabled my account BEFORE it was past due! I purchased over $400 in items and they disabled my account before all of them were even shipped! I'm just hoping they were all delivered and I got all my items now that I can't even sign on to my account to check. Clearly I had intent to pay as evidence by my purchase history. Their business is shady and I deserve an explanation if they are going to disable MY account. I even tried to make a new account and a day later they disabled that one as well! Like I said, some really shady business going on. I got some really good deals on some really great items (maybe that's why they disabled it!) and would have continued shopping on their site but now they just put an extremely bad taste in my mouth. I strongly recommend that they improve their customer service side of things. These are DONATED ITEMS supposedly sold to go to a good cause. If they are going to sell such a high influx of items then they need to improve on many aspects of their business. Not very impressed at all with how things are run on that website. There needs to be better regulation. Beware of the disappointment that you may experience. Shady shady business!

Why has Shopgoodwill not been closed down for bait and switch, sending broken unusable items. Why are they allowed to steal, cheat and lie along with charging 10 times the rate for postage. I can't think of any store that would sell something broken and them tell no refund? Why do they get away with it because they are non profit. Does anyone else think they should be reported to the Attorney General for illegal business practices? They sell and ship in every state. I think there may be a case of mail fraud.

Like everyone has said, the shipping is absolutely insane. Be prepared to spend $10 per pound of whatever you buy, with arbitrary handling fees. I used to order a lot, but can't handle the customer service. Sometimes you get your item, sometimes it just never shows up. Occasionally I've gotten the wrong item or something that was wildly misrepresented. And don't think you can return anything - even if you got sent the wrong thing you're stuck with it. I've followed procedure and send a message to customer service, and all they did was ban my account. I made another account, and as soon as I had to email customer service about something it was ALSO immediately banned. So it definitely wasn't a coincidence! I guess I'll never get any of the stuff I paid for! Screw you and your pathetic excuse for a charity.

The handling fees are unnecessary. The employes are not recieving an increase in pay, It is just a way to up the price very greedy. Have repeatedly recieved items as not described or completely wrong items. I cant complain about prices if other people want to pay more thats the name of the game, but when I bid on an item that a company got for free then I recieve a reserve has not been met notification that really is upsetting. This is only because knowing that the goodwill trashes literally tons of merchandise. If the item was donated any amount should be good enough because anything would help the cause more then nothing. Very disgraceful and really just look down on the company now. How can you promote that you are some sort of charity trying to help workers when you would rather throw items away then accept a price that you dont feel is enough. I wish another company would pick up the cause and carry on with the mission because this is no longer goodwill but rather greedywill.