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ShopAtHome Reviews Summary
ShopAtHome has a rating of 3.1 stars from 186 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ShopAtHome most frequently mention customer service and online shopping. ShopAtHome ranks 1st among Restaurant Discounts sites.
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ShopAtHome is the worst cashback site I've used. Supposedly, they will send a check after 3 months of your transactions. The fact is the day before they were supposed to send me a check, they cancelled my account. I accumulated several hundreds of dollars in cashback over a few months, but they wiped everything off without even giving me a notice or explanation. Don't use them! I will file a complaint with bbb.org and strongly suggest that anyone who had the same problem do the same, so everyone knows this is a scam cashback site. FYI, on bbb.org, ShopAtHome is actually listed under a different name: Belcaro Group, Inc, so that, I guess, people cant find related complaints easily. Untrustworthy!
What's mroe unethical, they didn't let me know that they cancelled my account until after I asked them why the cashback was gone. By then, I accummulated another 50+ dollars with them, which they wiped off again! I could have switched to other cashback sites earlier!
And NO, don't trust them when they replied below that they would discuss the specific problems with me, because I emailed them twice and got no reply at all. See other reviews for the horrible customer service. I will update my review if I ever get a reply as to why my using their cashback site was considered "suspicious" by them! Ridiculous!
I used to love using Shopathome.com but no longer think this is the best cashback website. They recently took away the 2 things that made the company better than the rest. There is no more 110% cashback guarantee and no more ShopGold Rewards program. Also, as far as the Ebay policy, they won't search for missing cashback unless it's a purchase of $1500 or more, which I would never make. I'm sad to say that I will no longer be a loyal customer.
Hey Sarah, Thanks for the feedback! We have many new improvements coming just around the corner. Thanks for shopping with us!
Update
It took time but they fixed my problem. Thank you so much. I am sure they WILL response you sometime, so you should be patient.
I will definitely use shopathome.com ever!
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I requested missing cash back inquiry(submitted#*******) and It has been more than 8 business day, but I have not received any response from them. They mentioned they response between 3- 5 business day.
So I sent another email, but still no response.
I loved use this site before this problem happened. I am disappointed.
I am not sure they even try to response customer's requests.
Hello Reiko, Thanks for the feedback. Our Customer Service team is working diligently to research all customer inquiries. I do see the ticket you have submitted and it will be answered in the order in which it was received. We appreciate your patience while we look into your issue. Thanks for shopping with us!
I like your site except that I do not always get to print grocery coupons. About every other time they print and I get upset because it takes a lot of time to go through all of them and then end up with nothing.
Hello Lou, thanks for the feedback. I'm sorry you are having coupon printing issues but I'm here to help. I am going to Private Message you and see if we can troubleshoot your problem and get you up and printing coupons again! Thanks!
This business definitely has the catalyst to create return shoppers that is inside of all of us! I am more relaxed when I shop online knowing that I am making money to shop! How sweet it is!
Hey Susan, Thanks for the great feedback! We love to hear that you're taking full advantage of our site!
Would have given 5 stars but since I have traded 2500 shopgold points for a $ 25 Belk's Gift card THAT NEVER APPEARED, I cannot get any response from ShopAtHome customer service. I am very annoyed with them and Belk's says they cannot help.
Hello Regina, I am showing a member of our Customer Service team has responded to your inquiry. "We apologize, but due to a technical issue, we have had to remove the Belk gift card offer. Therefore, we have restored your 2500 ShopGold rewards." We appreciate your patience and if you have any other questions or concerns feel free to ask. Thanks for shopping with us!
I joined ShopAtHome and am now up to 80 bucks in rebates from portal use! It's tough to get working with ad and script blocking I run, so I use a separate private window with no extensions (or Guest Browsing window in Chrome- go to switch user and select guest) to make sure the cookies stay through my purchase. They're really fast and good a verifying the price matching and I will continue to use them in the future!
Hello Brandon, Thanks for the feedback! We always love to hear what our customers think and ways we can make our Savings App more efficient for you. Thanks for shopping with us!
I'm new to Shop at Home but I use several of their competitors, Mr. Rebates, Ebates and Splender. Beware of Shop at Home because they don't provide your cash back electronically through Paypal. They send a paper check, supposedly... I was supposed to receive on a few weeks ago, never got it, and now they won't answer any emails and there is no customer service number to talk to a live person. I would recommend Mr Rebates or Ebates over Shop at Home. Much better service and convenient.
Hello Anne, I understand your frustration about not receiving your Cash Back check yet but I am seeing our Customer Service team has already replied to your inquiry and they are currently reissuing your lost check. ShopAtHome.com does not use Paypal at this time but we always appreciate the feedback. Please let me if you have any more questions or concerns.
When things track properly, everything is great. Unfortunately, when things do not track properly and a ticket is opened the follow-up is almost non-existent with the exception of the form email you immediately receive afterward to say they received your ticket.
I received an email after a transaction that thank me for using Shop At Home to purchase through a particular site. It went on to offer 3X the cash back if I shopped again by clicking through that particular email. I thought wonderful. I made a purchase and when it tracked it tracked at 1X cash back. I filled out a ticket and so far nothing. No response whatsoever.
Hey Sandra, I'm sorry you are having trouble but I'd like to help. I am unable to find any recent inquiries from you but I will send you a Private Message and personally research your issue. Thanks!
Not always clear about percentage offers. Pays very small payouts.
I really like getting money for everything that I buy on here. I would have bought any way. I'm just waiting to get paid for my other charges that I have in my purchases. Look forward to receiving my check for what all I have purchased.
Hey Donna, Thanks for shopping with us, we appreciate your business!
It makes it so easy to earn money while shopping. The best is when you buy something big. I bought a washer and dryer earlier this year and it was like getting a bonus.
Hey Lisa, thanks for the kind words, receiving Cash Back is the best!
I love this program I forget to check where it's good at and as soon as I start to shop the offer pops up I don't have to do a thing. My first check was a total surprise and it was for over $70.00 we had bought a pool table and the refund was nice to receive. I love the fact shop at home keeps track of what I'm going to get and let me know this time I know what my check will be and when to expect. Thanks for a great service I look forward to racking up some more refunds.
Hey Brian, I am glad you saved so much money on your purchase, enjoy your pool table!
These good folks have been sending me checks for years! Why? Because, anytime I go to shop on the internet I stop there first and look up the storesI want to visit. Usually, those stores are listed with a cash back percentage. I get the cash back and convenient delivery to my porch!
Hey Colleen, thanks for shopping with us! Keep checking back for great summer deals!
The pop-up doesn't always come up when on a participating site. I have made purchases that didn't get credited to my account as well. But, when I do get credit for purchases, it does help.
I always go to Shop At Home for online shopping deals. Also where I get my printable coupons for in store shopping and coupon codes for online. I Love Rewards!
I have been using Shop at Home for several years. It is the best. The 110% guarantee is amazing. Customer service is excellent.
I do a lot of on-line shopping. Going through Shop-at-Home's portal gives me extra cash back from vendor sites I frequent anyway. What's not to like?
I do almost all shopping online in order to receive the best price. Having used this site for approximately 6 months, overall, I'm pretty satisfied. My major problem, is my own problem, because at times, I just forget to order through the site. I've already received my first check, and I'm looking forward to additional checks in the near future. Again, overall, I'm satisfied, since I love to shop and get paid for it.
So far have not had a problem with shop at home, great customer service and great perks! Keep it going
From the business
At ShopAtHome.com, we want to prevent you from missing out on the bigger picture when you shop: an opportunity to earn Cash Back and additional rewards on the purchases you? ۪re already making. At ShopAtHome.com, we? ۪ve developed a powerful shopping solut...
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hello Congzhou, Per our response to ticket 315008 on 7/6/16, your ShopAtHome.com account has been suspended, as a merchant has reported potential problems with multiple purchases in your account. Therefore, in accordance with our terms and conditions, your account has been suspended. For confidentiality purposes, we will not discuss the details of this issue on a review site, but will be happy to respond to ticket 315008 with additional details, once we have more information from the merchant. In the meantime, your account will remain suspended. Belcaro Group is the Parent Company of ShopAtHome.com. Therefore, the BBB has us listed as Belcaro Group, but searchable by ShopAtHome.com.