On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
ShopAtHome Reviews Summary
ShopAtHome has a rating of 3.1 stars from 186 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ShopAtHome most frequently mention customer service and online shopping. ShopAtHome ranks 1st among Restaurant Discounts sites.
We monitor reviews for authenticity
In the past I didn't get paid, and had to "request" payment from Shop At Home. Currently I have 2 cases open. I made a $360 purchase at Saksoff5th and I reserved a hotel for 4 nights for $1,190. I should have gotten over $100 back, but I received NOTHING except excuses about these 2 transactions from ShopAtHome. Maybe this a scam? Now they are trying to blame Saks and Groupon Getaways for not processing the purchases correctly.
I joined Shopathome for several years and I buy a lot online. I never received any money back or given any credit, last week I bought several stuffs on line and I checking right away if they given me any credit or cash back... I see none, zero. This company is a fraud. They steal your money when you shop on line. Don't buy nothing on ShopAtHome and don't give them any chance to get rich on your expenses... Shame on you "ShopAtHome" is a thief, a consumer thief.
I have had a good experience with Shop At Home until lately. I have received a couple of checks in the mail and was happy. Recently, for some reason, the purchases I made did not show up for cash back. I have submitted missing cash back reports on the purchases per the instructions from Customer Service. So far I have been notified that two of them are being credited to my cash back. I am patiently waiting to hear a response on the others ones I submitted. I am not sure what happened or if I am doing something wrong as before it was just working perfectly. I have always received a response to my emails within a few days. I am hoping for a solution soon and if I am not doing something right that they can tell me what to change in how I shopped for those orders.
It's quick, easy and i get money back on things i would purchase anyway! I have received several checks from them. The only thing that would make it better is to have the choice to save up to 50.00 before getting your check instead of 20.00.
I've completed my Christmas shopping with Shop at Home's help in just one month. I have $40 coming too! No trying to take pictures of receipts from my phone and having them rejected for one reason or another. Great site for seniors and those who don't drive and do most of their shopping online. Thanks Shop at Home!
In the 1yr we've been using SAH for our online purchases, my family & I have saved between $100-$150, in the form of checks sent quarterly based on purchases made the prior 90 days. It's the simplest thing in the world: sign up, visit SAH before making an online purchase, click through their link and you will earn a certain percentage (0.5% - 12%+) of your total pre-tax purchase price.
I have tried numerous times to unsubscribe, but it won't let me. When I research it, it says this is a virus and should be uninstalled ASAP. I did notice something different about how my computer acted. It was slower and I now know it is because of ShopatHome. It also changed the way my home paged looked. I still haven't figured out how to get it off of my computer. I am over whelmed with their emails.
I used to us another cash back site but when I found that ShopAtHome offered a 110% price match guarantee with that site and others I was convinced that SAH was the best bet! I also touted this guarantee to many friends.
Alas, there is no more price matching. While I do still use SAH, I am careful to check other cash back sites to see who offers the best deal.
I have never had any problem with getting my money from SAH. Their customer service is a little slow to respond, but they do respond and I appreciate that.
It is a great way to buy the products you would purchase anyway with a bonus of cash back. I have received several checks from shopathome already!
Susan, that is awesome! We are thrilled to hear that you are saving big with cash back from ShopAtHome.com! The holidays are right around the corner. ShopAtHome.com will be offering some really amazing cash back deals to help you save big with your holiday shopping!
With a knowledgeable and courteous staff, ShopAtHome continues to be a great start to my online shopping experience - and profitable! Without reservation, I wholeheartedly recommend ShopArHone.
Patricia Agostino
We LOVE to hear when our members are saving with ShopAtHome.com! Thank you for your review and for continuing to use ShopAtHome.com to earn awesome cash back rewards when you shop online. :)
I figure either you can earn a little bit of extra cash for doing ABSOLUTELY NOTHING, or earn an extra NOTHING. A little is better than none!
If I could only remember to activate the rewards each time UGH
Sara, if you download the ShopAtHome.com browser savings app, you can get reminders when you go to the stores' sites directly. For more information on our browser savings app, click here: http://www.shopathome.com/toolbar-info. We are super thrilled to see that you are earning cash back. We strive to make it easy for you and love when our members earn something for doing shopping they were going to do anyway. So awesome!
I not use The ShopAtHome company more. Because:
1. The ShopAtHome has deceived me, and do not pay more than 15 cash back.
ShopAtHome uses the following scheme: if you say about the missing of your money, the more often you get a letter like this:
"We have contacted the merchant affiliate regarding your purchase. The store records do not attribute the referral for your order to ShopAtHome.com and will not credit us for your order."
A reason about what happened, you do not know. And if you just went through the ShopAtHome website to store site, and stayed there until the full payment, too.
Or, if you said later about the missing money (terms I do not understand: they called 30 days and 90 days - perhaps the term is called depending on the time of your treatment, but it is not in your side).
2. The company is engaged in discrimination. I came from another country and do not speak in English so good, and ShopAtHome use it, that not pay me my cash back money.
I've got a lawyer, and I'm going to get my money from the ShopAtHome.
Please, will say your friends, that ShopAtHome is the company-cheater. You loss your money as me.__________
4.32 PM 08/25/2016
Ok, I will add here to response to ShopAtHome.
It's not true, that you will missing cash back. I was missing my cash back on July 2016, May 2016, January and February 2016. And ShopAtHome refused me.
I stay on the site and took a payment, because I know, that I can stay. And I did it! Every time! But you didn't know, why you can not get your money. It's a secret - said me ShopAtHome.
I didn't receive my cash back. ShopAtHome said me any reason. But not paid.
If you will search the review another people, that you will read, that the company received your money.
This open fraud and robbery.
Hi Galina,
Per our multiple responses to your service tickets, you submitted missing orders past 90 days. Our terms and conditions state that missing order must be submitted within 30 days. Some of your missing orders were made in 2014.
The one order you submitted that was less than 90 days was reported by the store as credited to another publisher, not to ShopAtHome.com. Therefore, per our terms and conditions, the order did not qualify for cash back rewards.
Again, we are sorry that we are unable to research missing orders after so much time has passed. Because of this limitation, we clearly state in our terms and conditions that missing orders must be submitted to ShopatHome.com within 30 days.
When a store tracks and credits an order to ShopAtHome.com, we share our commission in the form of cash back. When an order is not credited to ShopAtHome.com, there is nothing to share.
We want your orders to qualify for cash back rewards. Please be sure to review our FAQs and terms and conditions for additional information on Qualified Purchases.
We hope you will give us another try using the tips in our FAQs.
Thank you!
I have been a customer with Shop at home since 2012 they used to be a good cash back site but the last 2 months I have been missing my cash back from straight talk and have not been able to get it after emailing customer service many times and now the have stopped the 110% guarantee and their cash back is way lower then top cash back and Befrugal. I think if they advertise the cash back then they should make sure we get it because I could have used another site so now I will be going through either top cash back or befrugal because they don't stand behind their advertisement and have been shopping at straight talk through shop at home for 4 years now. So sad that these sites gets everyone to go through them then once we become a loyal customer everything changes. In the past I would have highly recommended shop at home but now I would not recommend them at all I would use top cash back or Befrugal and they give way better cash back.
Hey Betsy, You're awesome! Thanks for shopping with us!
It definitely pays to Shopathome! How awesome is it to get paid to shop online. I highly recommend it. When you least expect it...
Your check is in the mail
Two thumbs up.
Hey Vivian, Thanks for the review! It's always exciting to know you have a Cash Back check coming your way!
I have received checks from shopathome.com a couple of times in the past. For some reason most recently my account was deactivated without my knowledge and have had $25+ sitting in my account for several months. When I contacted them, I was told how to reactivate my account a couple of weeks ago, but the money is still there and adding up.
It is great to have them find you coupons to shop with and then give you cash back for shopping. You have to accumulate I think $20 before they issue a check but it is always nice to receive money just for using their site to shop.
Hey Chris, We appreciate your business. It's always nice to find out you have a check coming your way!
I use shopathome every time I but online. I love the discounts and the earnings and it's all so easy!
Hey Kathy, Thanks for shopping with us. We have a lot of exciting things coming soon!
I have used shop at home for years, but lately I never get paid for my purchases and my emails go on with no response. I would recommend using another website that is going to do as they promise. Shop at home definitely not doing that. Poor customer service!
Hey Beth, I am sorry you are having trouble but i''m here to help. I am not seeing a ticket or inquiry made from you. I am going to Private Message you so I can get a couple details that way I can research your account properly.
I've used most sites that provide cashback -- this one LOOKS Legit- but when it comes to paying seems there might be a problem!
Lack of response to email- no phone CS, even when provided an invoice with tracking number - they just fail to respond. I would STAY AWAY - choose a different cashback site.
Hey RJ, we appreciate the feedback. We are working to research all submitted inquiries as quickly as possible. I am going to private message you requesting your assigned ticket number so that we can take a look at your inquiry. Thanks for shopping with us!
From the business
At ShopAtHome.com, we want to prevent you from missing out on the bigger picture when you shop: an opportunity to earn Cash Back and additional rewards on the purchases you? ۪re already making. At ShopAtHome.com, we? ۪ve developed a powerful shopping solut...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Cindy,
Per our response to ticket 331361 on 11/17, we researched your missing Saksoff5th purchase with the store. The store agreed to credit the order to ShopAtHome.com and your account was credited with the cash back reward.
We responded to ticket 331357 regarding your missing Groupon purchase requesting a valid Order ID on 11/1/16. Per our response, we attempted to research the missing order with the order number you provided, but Groupon is requesting the 9 digit order ID. If you can respond to ticket 331357 with the 9 digit order id, we will be happy to research this order further with Groupon.
Thank you!