ShoePalaceReviews 40

I paid for sneakers at Shoe Palace and never received my order. Their customer support never replied to my emails or messages. I even tried reaching out through Instagram, but instead of helping me, they just blocked my account. This is completely unacceptable and feels like a scam. No company that treats customers this way deserves trust. Avoid Shoe Palace at all costs.

My son order a shoe from shoe palace. It keep saying fulfilled. We finally recieved the package but to a disappointed we only recieved a package and a receipt the plastic that comes from US Postal. On the receipt it says ships Via FedEX. What kind of crap is this. Shoe palace taking advantage of my son not knowing what to do. We called the store where he said he purchased through, they said to call the 1-877 number. Called that number never go through but only said you can email us a shoepalace.com THIS IS AN INVALID EMAIL ACCOUNT.😡😡 How am I suppose to get my son money back when we couldn't get through any of their contacts. Meaning we just SOL. I WILL NEVER BUY SHOES FROM HERE AND HOPEFULLY PEOPLE OPEN THEIR EYES AND DONT BUY SHOES FROM HERE.

I purchased several shoes from this place. Though the shipping isnt the best, with most pairs coming in a plastic sleeve, i did order several in one order and have yet to receive two pair. I sent 2 communications and have held for an answer on a couple calls. Since i lack patience for non sense as an army vet, i prefer to keep my remaining good health instead of waste more time trying to get the shoes or the money, as i value my time and health more. I wont deal with their non sense but will just leave this review everywhere possible. I also wont shop here anymore. Crooks with poor customer service. Sounds about right though.

I ordered a pair of shoes for my granddaughter, and never received them. Package tracking shows it was delivered to a side door (not the front door as other deliveries). In the 12 years of living here only one package has gotten stolen and the retailer sent out another order. I reached out through the "Contact Us" link several times and got no response. Today I called and got no resolution. Henry stated he would report it to Fed-ex (which I have already done) which really just means tough luck. If you have to order from here please dont and find yourself a reputable shoe store that cares about their customers and not their bottom line. Lessen learned dont support small businesses who already have shaky reviews and ALWAYS check the reviews first!

DO NOT ORDER FROM THIS COMPANY! PAID THEM MONEY FOR SHOES THEN THEY WANTED FIFTY FOR SHIPPING...JUST DONT DO IT PPL, DONT BE TRUSTWORTHY LIKE ME!

They cancel my order without any reason twice. I would never buy anything from them. The customer service are the worst.

Hello I ordered two products from these guys its says delivered which I'm always home and I never received my package. Then whenever I call the store during business hours I still get the voicemail saying that o reached you guys after business hours. I will not be shopping here again ruined my whole Christmas

I would recommend staying away from this company unless you live giving yourself a stroke. You can see by other reviews that they have no clue how to run a business. You have been warned!

After putting in a order the review shoed a different color from what I ordered. I emailed right away. I called the phone# and when prompted to click 5 to cancel order the line was disconnected. 2 days after the order and sent email and attempted phone they emailed me back and asked if I wanted to cancel and I emailed yes. 2 days after that they emailed and said the order just shipped so it could not be cancelled. This was 4 days after I sent the first email.

Very good place got them in 7 day thanks shoe palace they sent what I wanted and they didn't disappoint me

This company cancel orders saying your payment method didn't go through. I paid once with Affirm so o know the payment was good. I wouldn't recommend buying from them. Then if it does go through they take forever to ship. I wish I could give them 0 stars because they don't deserve not one. Company is trash

After receiving my order, open the box, found different size shoes. Ordered a size 9. Please read the reviews before making purchases from this place.

Don't buy from shoe palace. I sent them multiple emails to follow up on an order that was pending shipping for two weeks. It wasn't until I cc'd a regional manager that they finally replied but told me they cancelled my order due to a back order. A couple of days later they loaded more sizes onto their site for the same shoe. Horrible way to do business!

I ordered from shoe palace and what I ended up with was already worn shoes along with the other customers return form in the box with all her information name address and phone number. Ridiculous. Never again.

We had a very pleasant visit to Shoespalace in the Wellington Mall. We were helped by a young lady named Bergeline. She was awesome! We will definitely shop again there.

Esto fue en la tienda de 1216 Westland mall 1675 w 49 th street Compre unos tenis vans y el mismo día de usado estaban rotos fui a la tienda a devolverlos y me dicen que no aceptan devoluciones por que están rotos si no estuviese roto no los hubiera llevado a cambiar,me sentí totalmente estafada no recomiendo a ninguna persona ir a esta tienda pésima atención al cliente

Walked in knowing I wanted shoe cleaner and a worker said do you want another it's buy one get one free and then charged for 2 cans when u wanted the price of one and got scammed out of five bucks and nothing was said. This was shady business practice, don't trust!

Shoe Palace came in cluch! I got hard to find shoes, at the regular retail price, super fast FREE shipping and 100% legit! Everything was on point, down to the stickers in the box! Don't be scared of the other reviews, try for yourself!

I ordered shoes on Tuesday. They notified me they'd be delivered Thursday didn't give me any instructions aside from shipping date. The package apparently "attempted to ship" but required a signature and I was at work being that it's Thursday and I work banker hours. I put a sign up and signed the slip to deliver the package and the shipping company held my package but won't attempt to deliver it again. Don't bother calling they'll have you on hold for over an hour and not answer. They don't reply to emails and the shipping company they use, OnTrac is rude as hell. They don't even try to redeliver but won't let you pick up your package? How does that work? Don't order from shoe palace.I'm trying to call again before I dispute the charge but I've been on hold for 26 minutes already no reply nothing. I've been sending emails since Thursday.

I can't complain about the products, they're fine. My frustration is with their cancelation and return policy. When I spoke to customer service to cancel my order, she told me there would be a $15 fee to do so. I asked if I could return the shoes to one of their brick and mortar stores and I was told no, they do not accept orders made online. I asked if they offered free return shipping and was told no, which is fine, most stores don't, but I was also told if I returned them I would be subject to a restocking fee. So if you purchase something from Shoe Palace, you better be sure it's the product you want. I will not be purchasing anything from them again. With so many other shoe stores to choose from, there's no reason to come back. I'm sure they won't miss me as a customer, but I just had to give my two cents worth with the hopes they listen.